Transfer Booking Services Public Offer

WelcomeTaxi Ltd (registered in the British Virgin Islands under registration number 1886550, with its registered office at 3A Little Denmark Complex, 147 Main Street, Road Town, Tortola VG 1110, BVI) hereby issues a public offer for transfer search and booking services.

The company provides the WelcomeTaxi service, a platform designed to enable Clients to search for, book, and manage transfer orders.

WelcomeTaxi Ltd does not itself provide transportation services and is not a carrier. Its role is to coordinate the interaction between the Client and the Carrier, who directly performs the transfer and any related services. The Agent facilitates the booking process, prepares the required documentation, arranges payment, and supports the organization of the service. Full responsibility for carrying out the transfer safely and to the agreed standard lies with the Carrier.

Agent’s duties include:

• Collecting the data necessary from the Client to arrange the Transfer;

• Passing this data to the Carrier and obtaining confirmation of service;

• Notifying the Client about the status of the Order.

By submitting a booking through the WelcomeTaxi platform, the Client accepts these Terms and confirms that all travelers under 18 years old will be accompanied by a parent or legal guardian.

1. Definitions

1.1. Agent – WelcomeTaxi Ltd, acting on behalf of the Carrier.

1.2. Client – any individual using the WelcomeTaxi service to reserve transfer services.

1.3. Transfer – a service package consisting of:

• waiting for the Client at the agreed location until arrival or until the included waiting time expires;

• meeting the Client;

• accompanying the Client to the vehicle and loading luggage;

• transporting the Client in a vehicle provided by a third-party Carrier to the specified destination.

Vehicles may include sedans of different classes (economy, comfort, business, premium), as well as minivans, vans, minibuses, or larger buses, depending on the chosen tariff and passenger count.

1.4. Carrier – a licensed transport company or individual driver operating in the location where the Transfer takes place and bound by an agency agreement with WelcomeTaxi Ltd. Under this arrangement, the Agent transmits booking details to the Carrier, and the Carrier undertakes to supply a vehicle, transport the Client to the agreed address, and, where applicable, provide airport meet-and-greet. The relationship between Carrier and Client is governed by the transportation contract and its applicable terms.

1.5. Additional services and goods – optional services or items offered by the Carrier in addition to the Transfer. These may involve vehicle equipment, passenger assistance, or other useful services/products. They may be included in the fare or charged separately, depending on the selected rate.

1.6. WelcomeTaxi Service – the online platform, accessible via welcome.taxi and other applications/channels, through which Clients can arrange Transfers, track their Orders, and provide or request feedback. The platform streamlines vehicle selection and booking and also supports related services such as airport meet-and-greet. All transfers are carried out by Carriers with whom WelcomeTaxi maintains agreements.

1.7. Booking Request – the Client’s submission of all required details, signifying their intent to arrange a Transfer. Submission of such a request constitutes acceptance of the service terms offered at the time of booking.

1.8. Voucher – a document provided by the Agent to the Client, confirming payment and detailing the Transfer (meeting place, time, service conditions), or specifying the agreed payment terms.

1.9. Order – a Booking Request that has been accepted by both the Carrier and the Client. Once confirmed, both parties agree to carry out the Transfer as described in the Request and the Voucher.

2. Booking Conditions

2.1. When placing a Request through the WelcomeTaxi service, the Client must supply accurate and complete information. The Client bears full responsibility for any consequences of incorrect or incomplete data, including the inability to receive the service or receiving it at a lower quality.

2.2. The Agent may ask for clarifications after reviewing the Client’s Request. Once corrected and confirmed, the information is passed to the Carrier, who decides whether the Transfer can be performed. The Request becomes an Order only after Carrier confirmation.

2.3. Booking Requests must be submitted at least 72 hours before the planned start of the Transfer. Later Requests may be declined.

3. Meeting and Destination Points

3.1. The meeting point is the location where the Carrier’s representative meets the Client.

3.2. The destination is the location to which the Client must be transported.

3.3. Meeting and destination addresses are specified within a geographic area (e.g., district or administrative unit). These may be identified by a hotel name, transport hub, exact coordinates, or map point, in the formats supported by the WelcomeTaxi platform.

4. Date and Time of Meeting

4.1. The meeting date and time are those stated in the Booking Request and Voucher, expressed in local time. They may be linked to flight numbers, train schedules, or ship names, following the formats permitted by the WelcomeTaxi service.

4.2. Free waiting time – the period during which the Carrier waits for the Client at no additional charge:

• 60 minutes for airports and seaports,

• 15 minutes for all other departure points.

4.3. The Client is solely responsible for selecting the correct meeting time to ensure timely arrival at airports, stations, ports, or other destinations. WelcomeTaxi may provide estimated travel durations, but actual times may vary due to weather, traffic, or other conditions.

4.4. For airport transfers, the Client is advised to set the Transfer start time allowing for travel duration plus an additional 3 hours for check-in and formalities.

5. Vehicle Class Selection

5.1. The Client must ensure that the number of passengers (including children) does not exceed the seating capacity of the selected vehicle. Non-standard luggage or the need for child safety seats may require choosing a larger vehicle. Failure to comply may entitle the Carrier to refuse service.

5.2. The Client is responsible for requesting and correctly ordering suitable child car seats. Lack of an appropriate seat, or an incorrect request, may result in refusal of service.

5.3. If the Carrier provides a higher-class vehicle than booked, this does not constitute a breach of these Terms.

6. Luggage

6.1. Standard luggage may not exceed 63 inches (160 cm) in total dimensions (sum of length, width, and height).

6.2. Items exceeding these dimensions, as well as sports gear (e.g., skis, boards, golf bags, bicycles), strollers, wheelchairs, musical instruments, or animal carriers, are deemed non-standard luggage. Such items require prior agreement and may incur extra charges.

6.3. Transporting animals or birds is permitted only in solid-bottom carriers (cages, baskets, boxes) of a size within the standard luggage limits.

7. Contact Information

7.1. When submitting a Booking Request, the Client must provide the following information:

• full name;

• mobile phone number;

• email address;

• any other details necessary for execution of the Order.

7.2. The Agent undertakes to keep this information confidential and to use it solely in accordance with the purposes and terms set out in the Privacy Policy.

7.3. WelcomeTaxi Ltd processes personal data of Clients for the following purposes:

• transmitting information to the Carrier to execute the Order;

• arranging, processing, and monitoring the Order;

• consulting and supporting the Client during execution;

• improving service quality through statistical analysis, sales data, and feedback;

• enhancing offers, marketing campaigns, and targeted advertising.

The Client may withdraw consent to data processing by emailing office@welcome.taxi. Clients may also unsubscribe from newsletters using the unsubscribe link included in emails.

8. Information, Support, and Order Monitoring

8.1. All essential updates concerning the Client’s Order are sent by the Agent to the email address and/or mobile phone number provided during booking.

8.2. The Client assumes full responsibility for monitoring such communications, including the risk of not receiving or not reviewing them in time, as well as risks arising from unauthorized access to their email or phone.

8.3. In case of questions, the Client may contact the Agent’s support service or the Carrier directly using the contact details stated in the Voucher.

9. Amendments to the Order

9.1. Any changes to an Order must be submitted no later than 72 hours before the scheduled start of the Transfer.

9.2. If approved changes result in an increased service cost, the Client is required to pay the difference.

9.3. If the Client requests modifications later than 72 hours before the Transfer, and the Agent cannot accommodate them, previously paid amounts become non-refundable.

10. Order Cancellation

10.1. If the Client cancels more than 72 hours before the scheduled start, all payments are refunded in full. Cancellations within 72 hours are non-refundable.

10.2. The Agent is not liable for flight cancellations, delays, or other circumstances beyond its control, and does not guarantee waiting beyond the free waiting period.

10.3. Cancellation terms for additional paid services are specified in the Voucher or its attachments.

10.4. The Agent may cancel an Order and refund the Client in full if the Carrier fails to comply with its obligations or in case of emergency circumstances.

11. Passenger No-Show

11.1. The Client must ensure the mobile phone listed in the Booking Request and Voucher is switched on and reachable from the scheduled start time through the waiting period until meeting the Carrier.

11.2. If the Client does not appear at the meeting location by the end of the free waiting time and fails to answer calls from the Agent or Carrier, the Carrier may refuse service and depart. In such cases, clause 11.3 applies.

11.3. If the Transfer does not occur due to the Client’s absence, the Agent retains the full payment. The Client is not entitled to any compensation.

12. Carrier No-Show

12.1. If the Carrier is not present at the meeting point at the appointed time, the Client must immediately attempt to contact both the Carrier and the Agent’s support team.

12.2. The Client may file a claim for Carrier non-appearance within 14 calendar days after the scheduled Transfer date.

12.3. To submit such a claim, the Client must provide:

• proof of being at the meeting point at the agreed time;

• evidence of calls placed to both the Carrier and the Agent’s support line reporting the Carrier’s absence.

12.4. Acceptable proof of presence may include photographs of the Client at the location, with visible clocks and contextual background (e.g., hotel reception, flight information board at airport or station), or other evidence demonstrating presence at the departure point at the scheduled time.

13. Force Majeure

13.1. The Parties shall not be held liable for non-performance or improper performance of obligations if such failure is caused by force majeure circumstances — extraordinary, unforeseeable, and unavoidable events beyond their reasonable control. Such circumstances include, but are not limited to: natural disasters (earthquakes, floods, hurricanes), fires, epidemics, strikes, acts of war, terrorist activity, sabotage, transport restrictions, government prohibitions, trade embargoes (including sanctions targeting specific countries), and other comparable events outside the Parties’ control.

13.2. Each Party must promptly notify the other of the occurrence of force majeure and provide official documentation from a competent authority of the country where such events occurred, confirming the circumstances.

13.3. Failure to comply with these notification requirements deprives the Party of the right to rely on force majeure as grounds for release from liability.

14. Refunds

14.1. Refunds are processed by the Agent to the banking details provided by the Client when booking. Refunds must be completed within 60 business days. Payments made by card are refunded to the same card through the international payment system.

14.2. To avoid duplication, the Agent may deny a refund if a chargeback has already been initiated by the Client’s issuing bank for the same Order.

14.3. The Agent’s refund obligation is considered fulfilled when funds are debited from the Agent’s account in favor of the Client or when a refund instruction is transmitted to the payment system.

14.4. The timing of the Client’s receipt of funds depends on the policies of the relevant bank or payment system.

15. Complaints Procedure

15.1. If the Client is dissatisfied with the booking or transfer arrangement services, a written complaint must be sent to office@welcome.taxi within 14 calendar days following the scheduled Transfer. Complaints submitted after this period may not be considered.

15.2. The Client retains the right to address claims directly to the Carrier regarding the quality of transportation services, including claims for personal injury, property damage, or other losses.

15.3. If the Client lacks the Carrier’s contact details, they may request assistance from the Agent, who will forward the claim to the Carrier without undue delay.

16. Car Rental with Driver

16.1. Car rental with driver service consists of a trip along a route individually agreed upon between the Client and the Agent.

16.2. All details — including route, additional services, vehicle class, and model — must be confirmed between the Client and the Agent before the rental Request is approved.

16.3. Rental Requests must be submitted via email to office@welcome.taxi at least 72 hours prior to the trip.

16.4. The Agent shall inform the Client of feasibility, cost, and vehicle details.

16.5. Confirmation occurs 48 hours before the scheduled rental, subject to full prepayment and provision of all required information.

16.6. Amendments may be made no later than 72 hours prior to the rental period. Later changes may not be accepted and could result in cancellation without refund of prepayment.

16.7. Cancellations made more than 72 hours before the start of rental qualify for a full refund. Cancellations within 72 hours are non-refundable.

16.8. Any dissatisfaction with the car rental service must be reported by email to office@welcome.taxi within 14 calendar days after the Transfer. The complaint procedure follows section 15.

17. Miscellaneous

17.1. The place of contract under this offer shall be Road Town, British Virgin Islands.

17.2. This Agreement, concluded by acceptance of the present offer, enters into force upon its execution and remains valid until both Parties have fully performed their obligations.