Traveling to Italy and going to visit Venice?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Venice from Venice Marco Polo Airport (VCE), Treviso Airport (TSF) and vice versa, as well as any other transfers from Venice to any destination within Italy or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Venice.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
Abount Venice
Venice is the capital of the Veneto region in northeastern Italy. It consists of a group of 118 small islands separated by canals and linked by bridges, located in Venetian Lagoon, an enclosed bay between the mouths of the Po and the Piave rivers. The polulation of Venice was 258,685 people, according to 2020 statistical data. Along with Padua and Treviso, Venice composes the Padua-Treviso-Venice Metropolitan Area (PATREVE), populated by 2.6 million people.For over a millennium, from 697 to 1797, the city was the capital of the Republic of Venice (Serenissima Repubblica di Venezia), a major financial and maritime power in Europe during the Middle Ages and Renaissance. It was also an important center of commerce and of art from the 13th century to the end of the 17th. After the Napoleonic Wars and the Congress of Vienna, the Republic was annexed by the Austrian Empire, until it became part of the Kingdom of Italy in 1866 as a result of the Italian war of Independence.
Venice is being refered as "La Dominante", "La Serenissima", "Queen of the Adriatic", "City of Water", "City of Masks", "City of Bridges", "The Floating City", and "City of Canals". The Venetian lagoon and the storical part of the city are included into the list of UNESCO World Heritage Sites.
Venice is one of the most popular tourist destinations of the world, a major cultural centre, and has been rated many times the most beautiful city in the world.
How to get from Venice to the airport
There are two airports serving Venice: Marco Polo Airport (VCE) which is primary airport of Venice, and Treviso Airport (TSF) which handles mainly low-cost airlines like Ryanair and Wizz Air.
Since any ground transportation means are not allowed to enter the storical city centre located in Venetian lagoon, your travel from central Venice to one of its airports in any case will start from water taxi journey or walk to Piazzale Roma or Tronchetto island. You can proceed with the same water taxi straight to Venice Marco Polo airport, but take in consideration that it will cost you more than 100 euro.
From Piazzale Roma you can take bus No. 5 operated by ACTV or ATVO blue shuttle bus. The first one will take 30-45 minutes to reach Venice Marco Polo Airport, the second one will take only 20 minutes. A one-way ticket in both cases will cost 8 euro. As for Treviso Airport, the ATVO bus from Piazzale Roma will arrive there in about 70 minutes.
To get from Venice to Marco Polo Airport you can use also water bus (vaporetto). Vaporettos depart from Piazza San Marco and run from early in the morning until late at night. The ticket costs 15 euro.
From the same Piazzale Roma you can take taxi, too. The taxi ride to Marco Polo Airport will cost about 40 euro, and to Treviso Airport about 90 euro.
And finally, if you stay in close proximity of Piazzale Roma or Tronchetto island, or if your hotel locates on mainland, then the private transfer will be the most hassle-free option for you, especially if you prefer to deal with professional English-speaking driver instead of occasional Venetian cabby who most probably will not speak neither your language, nor English.