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Frequently Asked Questions

All our drivers understand and speak at least some English, many of them speak fluent English. We don't charge any additional fee for dispatching an English-speaking driver to you.


You can book your ride by one of the following ways:

1. PickmeApp application for iOS or Android devices. We suggest you first of all this method, because in this case your booking will be immediately automatically dispatched to drivers, and you will have all the information about the state of your booking along with driver details just in your smartphone.

2. Web Desk on our website. Your booking will be immediately automatically dispatched too, and you will see the driver's details under the booking form. You will be notified by SMS with the vehicle details when a driver will be assigned and when your taxi will arrive. However, no driver's contact information will be texted to you.

3. Mail Booking Form on our website. We will be notified about your booking by email and we will need to register it manually. SMS notifications will be automatically sent to you when a driver will be assigned to your job and when he/she will arrive to your pickup place. However, the SMS will contain only the vehicle details and will not display driver's contact information. It is supposed that your driver will call or text you to get in touch. We suggest you to use this method only if you have no possibility to use one of the two previous methods mentioned above.


Sorry, for the moment it's impossible. We try to reduce the costs and therefore we do not maintain the call center anymore. If you booked your ride via PickmeApp or WebDesk, you will see the driver's name and phone number in your smartphone or on the WebDesk page, so you can contact him or her directly. Of course, if something goes wrong with your booking (for example you cannot reach your driver by phone), you can call our office phone number (see it on the Contact page).


No matter how you book - via PickmeApp, Web Desk or Mail Booking Form - you will see the exact price of your ride in the moment of booking: as soon as you enter pickup and drop off addresses and select the vehicle class.


There are two payment options:

1. Cash at the end of your ride. If you just arrived in this country and don't have yet any local money, our driver will always help you to find an ATM to withdraw cash, or exchange office to change your money, or even can accept euro or US dollars instead of local currency according to the market exchange rate.

2. Prepayment by credit card online. It is possible only if you book at least 24 hours prior to your pickup time. If you book through the booking form on our website, upon submitting the booking form you will be redirected to the secure website 2Checkout.com, our online payment facilitator. If you book by email or by phone, the payment request will be emailed to you manually by our staff. Unfortunately, it is not yet possible to pay by credit card when booking through PickmeApp.


If you made your booking through Mail Booking Form, you will receive the email confirmation. It will be send to you automatically immediately upon successful submitting of your booking form. If you don't receive it, check your Spam box: it may finish there. If you still do not see our confirmation email even in Spam box, repeat your booking.

If you made your booking through Web Desk, you will immediately see it in your History under the booking form.


If you book via PickmeApp or Web Desk, you will see the driver's name and phone number along with his/her vehicle details in your smartphone app or on the WebDesk page respectively, as soon as a driver will be assigned to your job.

If you book via Mail Booking Form, you will not receive automatically your driver's contact information. But he/she will get in touch with you by phone or by text. We understand that this is not very comfortable. That is why we strongly suggest you to use PickmeApp or Web Desk instead of Mail Booking Form.


You will see it on the WebDesk page (if you are logged in with your phone number) or in PickmeApp application on your smartphone. If you made your booking through Mail Booking Form, you will receive an SMS with vehicle details as soon as a driver will be assigned to your job.


For Standard and Estate/SUV classes, jobs are normally dispatched to drivers two hours prior the pickup time. Sometimes it may happen earlier. For Business, VIP and Van classes, jobs are dispatched to drivers immediately.


Sometimes it can happen due to some reasons. Our dispatchers monitor the situation and will duplicate the job to find another driver. But just to be sure, better make another booking through PickmeApp or Web Desk.


Your driver will come in the arrival hall within 20 minutes after the actual landing of your flight and will wait you with the name sign in the arrival hall, just in front of the exit from the customs control zone. 


One hour of waiting time after the actual landing of your flight is free of charge. If you see that you are unable to appear within 60 minutes after the landing, immediately call or text your driver letting him/her know that you need some additional waiting time. In this case you will have to pay additional parking cost (one hour of parking time is already included into the transfer cost).

If you will not appear within 60 minutes after the landing time and if you fail to get in touch with your driver within that time, your job will be cancelled due to no-show and driver will leave the airport.


Nothing. Our driver will monitor your flight status and will arrive in the airport just in time. You will not have to pay additionally for it.


The driver will monitor your flight status, and in case or early arrival he/she must appear in the airport just in time, too. However, it is not always possible to be aware of some early arrivals. Therefore, if you arrived earlier and you don't see your driver within 20 minutes after the actual landing time, call him to know when he will arrive.


If you booked via Web Desk or Mail Booking Form you will receive an SMS. If you booked via PickmeApp, you will see on the map how your driver is approaching you and when he arrives you will get notified in the app.


Right. You shall add your mobile phone and enter the pickup address first: our services are not yet available everywhere in the world :)


PickmeApp is not our branded app. This app is used by several taxi companies throughout the world. All our rates in PickmeApp contain the word "WelcomeTaxi" in their names, e.g. "WelcomeTaxi Standard" or "WelcomeTaxi Estate/SUV". If you don't see any WelcomeTaxi offer in the app, it means that in the current location we don't have our services yet. Change pickup to any address in one of our cities and you will see our offers.


PickmeApp detects your current location and as default offers all services available for that location. To change the pickup from your current location to the desired address, just tap on the detected location and you will be prompted to enter another pickup address.

For example, you are now in your London office and you need to book a ride from Sheremetyevo airport in Moscow for tomorrow. You open the app and see a number of other taxi companies offers or even don't see any available service at all. Tap on your detected location in Paris and start to type: "Sheremetyevo". PickmeApp uses Google Maps, so it will be very simple to find and select the desired address wherever in the world.


In the app, add your mobile phone and enter a pickup address. Afterwards switch from "NOW" to "PRE" and select the desired pickup date and time. Unless you enter a pickup address, you will not be able to switch.


If you booked via PickmeApp, you can cancel your job just in the application.

Likewise, if you booked via Web Desk, you can cancel your job in the History section on the Web Desk page just under the booking form.

If you booked via Mail Booking Form, you can cancel your booking using the link in the confirmation letter or just writing an email to booking@welcome.taxi.

The cancellation is free of charge if it is made before the taxi arrival. If you cancel the job after the taxi arrival, you have to pay 100% of your journey cost.