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Private transfers from Almaty International Airport
Traveling to Kazakhstan and going to arrive at ALA airport?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers from Almaty International Airport (ALA) to Almaty and vice versa, as well as any other transfers from ALA airport or from Almaty to any other destination.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Almaty and its surroundings.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our English-language customer support by phone or by WhatsApp will be at your disposal 24/7 after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
Almaty International Airport (ALA) – Complete Guide for Travelers
Almaty International Airport (IATA: ALA) is the main air gateway to Kazakhstan and the largest airport in Central Asia, handling millions of passengers annually. Located about 15 kilometers northeast of Almaty city center, the airport serves as a hub for both international and domestic flights. Whether you are arriving for business meetings or exploring the natural wonders around Almaty, the airport offers modern facilities designed to meet the needs of travelers.
Airport Overview
The airport consists of two passenger terminals:
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International Terminal (Terminal 1) – handling flights from Europe, Asia, and the Middle East.
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Domestic Terminal (Terminal 2) – serving destinations within Kazakhstan.
Facilities include:
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VIP & CIP lounges for business travelers
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Currency exchange, ATMs, and banks
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Duty-free shops and souvenir boutiques
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Restaurants, coffee shops, and fast-food outlets
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Free and paid Wi-Fi zones
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Car rental counters
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24/7 taxi services and transfer desks
For passengers with special needs, Almaty Airport provides wheelchair access, elevators, and dedicated assistance services.
Getting from Almaty Airport to the City
Reaching downtown Almaty is quick and convenient. The distance is about 15–20 minutes by car, depending on traffic. Here are the main options:
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WelcomeTaxi Private Transfer
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Pre-book your safe, fixed-price ride with WelcomeTaxi.
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Professional drivers meet you in the arrivals hall with a name sign.
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Comfortable cars with air conditioning and luggage assistance.
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Recommended for business travelers and tourists seeking comfort and reliability.
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Official Airport Taxi
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Available outside the arrivals terminal.
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Prices may vary depending on negotiation, not always fixed.
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Public Bus
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Routes 79, 86, and 92 connect the airport to Almaty city.
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Budget-friendly but slower (40–60 minutes) and less convenient with luggage.
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Car Rental
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Several international and local providers are located in the terminal.
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Ideal for travelers planning to explore the mountains, lakes, and countryside around Almaty.
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Why Choose WelcomeTaxi?
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Fixed transparent prices (no surprises)
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24/7 availability
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English- and Russian-speaking drivers
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Comfortable cars for individuals, families, and corporate groups
Book your Almaty Airport transfer and enjoy a stress-free arrival in Kazakhstan.
Frequently Asked Questions (FAQ) about Almaty International Airport
❓ How far is Almaty International Airport from the city center?
Almaty Airport is about 15 km (9 miles) from downtown. By car or taxi, the trip usually takes 15–20 minutes, depending on traffic.
❓ What is the best way to get from Almaty Airport to the city?
The most comfortable and reliable option is a WelcomeTaxi private transfer. You can also use official airport taxis, public buses (routes 79, 86, 92), or rent a car.
❓ Are there VIP and business lounges at Almaty Airport?
Yes, Almaty International Airport has VIP and CIP lounges with comfortable seating, fast-track services, and refreshments, ideal for business travelers.
❓ Is Uber or Yandex Go available in Almaty?
Ridesharing apps like Yandex Go are available, but prices vary and availability can be limited. For fixed prices and guaranteed reliability, WelcomeTaxi is recommended.
❓ Can I pay by card at Almaty Airport?
Yes, you can use credit and debit cards at most shops, cafes, and currency exchange offices. However, carrying some cash in Kazakhstani tenge (KZT) is advisable.
❓ Is there public transportation from Almaty Airport?
Yes, buses connect the airport with different parts of the city. Travel time is 40–60 minutes, making it less convenient if you carry heavy luggage.