Traveling to Russia and going to arrive at DME airport?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers from Moscow Domodedovo Airport (DME) to Moscow and vice versa, as well as any other transfers from DME airport or from Moscow to any other destination.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Moscow and its surroundings.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our English-language customer support by phone or by WhatsApp will be at your disposal 24/7 after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
Domodedovo (formally Domodedovo Mikhail Lomonosov International Airport) is an international airport located 42 kilometres (26 mi) south-southeast from the centre of Moscow. It is one of the four Moscow airports, second busiest airport in Russia, and the fifth-busiest airport in Europe. In 2021, it served about 25 million passengers.
How to get from Domodedovo airport to Moscow
Aeroexpress
Aeroexpress trains run with an intermediate stop to Paveletsky Railway Station approximately every 30 minutes from 6 am to midnight. Travel time is about 45 minutes. To get from Paveletsky station to your final destination you can use metro and public transport. It will be convenient option, if you don't have big luggage and if you are more or less familiar with Moscow transportation system.
Taxi
Once arrived in Moscow Domodedovo Airport, you will be surprized by absence of metered cabs waiting for their passengers in a queue outside of terminal, as it happens in virtually every European and North American airport. Instead, you will find a taxi kiosk operated by Gett, an Israeli tech company owning a Uber-like app. Alternatively, you can download on your smartphone one of the similar apps: Yandex.Taxi or Uber Russia (be aware, that your original Uber app will not work here, since few years ago Uber has sold its brand in Russia to its local competitor, Yandex).
Your new taxi app will work in your language, but unfortunatey it will hardly help you. Almost nobody among Moscow cabbies speaks any English word, therefore without some knowledge of Russian it may be difficult for your to find your taxi among many others on the airport square.
Another serious issue related to ordering cheap rides through taxi apps in Russia may be your safety. Every day mass media report about a new traffic accident involving one of these underpaid "guest drivers" from Central Asia who spend 12, 15 or even more hours in their cabs to cover the car rent and to gain some money in their pocket at the end of shift.
Pre-booked transfer
It's for sure the most safe, reliable and convenient option. Booking your transfer from Domodedovo airport to Moscow in advance and pre-paying it online will allow you to be met by your driver straight at the arrival gates and be safely driven to your hotel doors or to any other destination in Moscow or in another city.
There are many big and small companies offering their transportation services from Domodedovo airport on Internet. However, you must know that WelcomeTaxi is probably the only one working in this segment for more than 10 years and - even more important! - it can guarantee you an English-speaking driver at affordable and competetive price.