Arrange private transfers in Ottawa, Canada's capital, for hotels, railway stations, business addresses and journeys to Ottawa Macdonald-Cartier International Airport (YOW). From downtown accommodation and the ByWard Market to appointments elsewhere in the city, provide the exact address so the journey can be planned around the right entrance and practical stopping point.
WelcomeTaxi is an international private transfer and chauffeur service offering point-to-point rides, hourly travel and long-distance journey requests. Plan local meetings, a multi-stop visit or onward travel with your passenger and luggage requirements included. For Gatineau or other regional destinations, confirm the route and pickup arrangements before booking.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
Italy
Vincenzo was excellent
Getting between Ottawa's districts
Ottawa combines a compact visitor centre with neighbourhoods, employment areas and transport hubs spread across a much wider city. A hotel near Parliament Hill, a meeting in Kanata and a departure from Ottawa railway station require different plans. Give the full street address for each stop rather than relying on a district name, especially when a building has several entrances or a separate vehicle approach.
WelcomeTaxi arranges pre-booked private transfers and chauffeur service for travellers who want a journey organised around their own addresses and schedule. A direct transfer suits one departure and one destination. Hourly service is more appropriate when the vehicle is needed across several appointments. Check the vehicle capacity against both the passenger count and the actual luggage before choosing an option.
Downtown hotels, the canal and ByWard Market
The downtown area includes Parliament Hill, Wellington Street, the Rideau Canal and accommodation around the ByWard Market. Walking can be a useful way to explore neighbouring sights once luggage has been left at the hotel. A vehicle becomes more useful when changing accommodation, reaching a venue beyond the centre or making a journey with bags and limited time.
For hotel pickups, use the official property name and its complete address. Tell us if reception has directed vehicles to a side entrance. Around busy visitor areas, the practical meeting point may differ from the closest pedestrian entrance. Events, roadworks and temporary traffic arrangements can affect access, so leave a suitable margin when a reservation or appointment has a fixed start time.
Railway station connections
Ottawa's main VIA Rail station is at 200 Tremblay Road, east of downtown. Fallowfield is a separate station in the city's southwest. Check the station printed on your ticket before arranging transportation; the two names should not be treated as interchangeable. Include the train details and the arrival or departure time along with the accommodation address.
A station transfer can connect a rail journey with a hotel, private residence or business appointment. Allow time to leave the platform and collect belongings after arrival. For departures, choose a pickup that includes a margin for traffic and the railway operator's boarding requirements. A hotel departure time is not the same as the time the train leaves.
Business travel and hourly chauffeur service
Ottawa receives visitors for government, professional and corporate activity as well as conferences and private meetings. For a series of visits, share the full itinerary, approximate duration at each stop and the final destination. This lets the service be planned as an agreed period with a driver rather than several unrelated journeys.
Hourly travel can also suit a personal itinerary combining a museum, a meal and another district. Museum admission, guided visits and reservations remain separate from transportation. A driver should not be assumed to provide a licensed tour or access to a restricted site. Agree any changes to stops or service duration rather than treating an initial booking as unlimited availability.
Local transport and journeys across the river
Public transport is a practical alternative for many visitors. OC Transpo operates Ottawa's buses and O-Train, while STO serves the Quebec side of the capital region. Consult the relevant journey planner for the particular day. Taxis and ride-hailing are also available, and walking works well for some central routes.
Gatineau lies across the Ottawa River, with attractions and accommodation on the Quebec side. Specify the province and complete address when requesting a cross-river journey. Confirm any return pickup separately, especially if it starts outside the booked vehicle's operating area. Do not assume that a service available for an Ottawa departure can automatically accept every regional pickup.
Airport access and longer journeys
For arrival arrangements at YOW, see our dedicated Ottawa Airport transfer page. It covers the airport's onward-travel choices and information needed for a terminal pickup. For a city-to-airport departure, provide the flight time and allow for check-in as well as the road journey.
Long-distance requests, including travel towards Montreal or other destinations, should include the precise endpoints and any planned stops. Availability and the quoted conditions depend on the route and vehicle. Winter conditions and traffic can affect journeys in and around the capital; check current conditions and avoid a tight connection that depends on an uninterrupted drive.