Travel comfortably across Hong Kong with pre-booked private transfers and professional chauffeur service. WelcomeTaxi provides airport transfers from Hong Kong International Airport (HKG) to Hong Kong Island, Kowloon, the New Territories, Lantau and other destinations across Hong Kong SAR, China, with English-speaking drivers and vehicles for individuals, families and groups.
Private transfers are also suitable for business travel, sightseeing and long-distance journeys throughout the region. For wider Greater Bay Area travel, nearby international gateways include Shenzhen Bao'an International Airport (SZX) and Macau International Airport (MFM), with cross-border transportation available on suitable routes and subject to border and vehicle requirements.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
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Private Transportation in Hong Kong
Hong Kong is one of Asia's most important international business and tourism destinations, combining a dense modern city, major commercial districts, traditional neighbourhoods, islands and extensive connections with mainland China and Macao. Whether you are arriving for a business meeting, beginning a holiday or travelling between hotels, ports and regional destinations, a pre-booked private transfer provides a convenient way to organise transportation in advance.
WelcomeTaxi offers private transfers and chauffeur service throughout Hong Kong, including Hong Kong Island, Kowloon, the New Territories and Lantau. Services can be arranged for airport journeys, hotel transfers, corporate transportation, sightseeing, cruise connections and longer-distance travel. Depending on passenger numbers and luggage requirements, travellers can choose from sedans, SUVs, vans and larger vehicles.
Hong Kong International Airport Transfers
Hong Kong International Airport (HKG) is the main airport serving Hong Kong and one of the principal aviation gateways in East Asia. Located on Chek Lap Kok beside Lantau Island, the airport is connected with the urban areas of Hong Kong by highways, rail and public transport.
A private airport transfer provides direct transportation from HKG to your hotel, residence, office or another requested destination. Popular destinations include Central, Admiralty, Wan Chai, Causeway Bay, Tsim Sha Tsui, Mong Kok, West Kowloon, Sha Tin and other districts throughout the territory.
Pre-booking is particularly useful for travellers carrying luggage, families with children, groups requiring a van, and passengers arriving after a long international flight. Instead of navigating public transport with baggage or joining a taxi queue, passengers can have transportation arranged for their planned arrival.
Transfers Between HKG and Hong Kong Island
Hong Kong Island contains many of the city's major commercial, financial and hospitality districts. Central and Admiralty form the core business area, while Wan Chai and Causeway Bay combine hotels, offices, shopping and entertainment. A private transfer between Hong Kong International Airport and these districts offers a direct door-to-door journey without changing between rail, metro or other forms of transport.
Airport Transfers to Kowloon
Kowloon is another major destination for visitors arriving at HKG. Tsim Sha Tsui has a large concentration of international hotels and attractions around Victoria Harbour, while Jordan, Yau Ma Tei and Mong Kok provide easy access to shopping and local neighbourhoods. West Kowloon is also an important transport hub for high-speed rail connections with mainland China.
Chauffeur Service in Hong Kong
Chauffeur service is a practical option when several journeys are required during the same day. It can be especially useful for corporate travellers attending meetings at different locations, delegations visiting offices or exhibition venues, and visitors who prefer to explore the city with a private vehicle available according to a planned itinerary.
A chauffeur-driven vehicle can also simplify transportation between business districts, hotels, restaurants, shopping areas and attractions. English-speaking drivers are available for international travellers, helping make pre-arranged transportation easier when visiting Hong Kong for the first time.
For business travel, private chauffeur service can provide a more organised alternative to arranging separate taxis for every journey. The itinerary can be planned around meetings, hotel departures, airport transfers and other scheduled stops.
Getting Around Hong Kong
Hong Kong has an extensive public transportation network, including the MTR, buses, ferries and taxis. For many journeys within the urban centre, public transport is fast and efficient. However, it is not always the most convenient solution for travellers with several suitcases, families, larger groups or passengers travelling directly between locations that require multiple connections.
Taxis are widely used, but Hong Kong has different taxi operating areas and vehicle types. A pre-booked private transfer removes the need to determine which taxi service is appropriate for a particular route and provides a vehicle selected in advance according to passenger and luggage requirements.
Traffic conditions can vary significantly during the day, especially around Central, Kowloon, harbour crossings and major commercial districts. Travellers heading to the airport, cruise terminal or an important meeting should therefore allow sufficient time for road traffic.
Transfers to Major Hong Kong Destinations
Private transfers can be booked not only between the airport and central districts but also for destinations throughout the territory. Lantau Island is home to Hong Kong International Airport, Hong Kong Disneyland and several popular visitor destinations. The New Territories cover a much larger geographical area, including Sha Tin, Tai Po, Sai Kung, Tuen Mun, Yuen Long and areas close to the mainland boundary.
Other frequently requested destinations include Hong Kong Disneyland, Kai Tak Cruise Terminal, Ocean Park, West Kowloon Station and major hotels on both sides of Victoria Harbour. Door-to-door transportation can be especially convenient when travelling between an airport, cruise terminal and hotel as part of the same trip.
Long-Distance and Cross-Border Transfers
Hong Kong occupies a central position within the Guangdong-Hong Kong-Macao Greater Bay Area. Shenzhen is immediately across the boundary, while Zhuhai and Macao can be reached through the regional road network and the Hong Kong-Zhuhai-Macao Bridge.
Long-distance transfers may therefore be useful for travellers continuing beyond Hong Kong to destinations in the wider region. Shenzhen Bao'an International Airport (SZX) can be relevant for journeys to and from Shenzhen and neighbouring parts of Guangdong, while Macau International Airport (MFM) provides another international gateway on the western side of the Pearl River Delta.
Cross-border private transportation requires appropriate vehicle permits and is subject to immigration, customs and entry requirements. For this reason, journeys between Hong Kong, mainland China and Macao should be arranged in advance rather than treated as a standard local taxi trip.
Private Transfer or Regular Taxi?
A regular taxi can be perfectly suitable for a spontaneous short journey within Hong Kong. A pre-booked transfer offers different advantages when the journey is planned in advance. The pickup location, destination, date, time and required vehicle class are arranged before travel, which is particularly valuable for airport departures, international arrivals, business appointments and groups.
Private transfers also make it easier to select a vehicle with sufficient luggage capacity. This can matter in Hong Kong, where travellers may otherwise find that a standard taxi is not practical for several passengers with large suitcases.
For visitors unfamiliar with the city, having the complete journey planned before arrival also avoids searching for transport after a long flight and provides a direct connection to the final destination.
Business and Leisure Travel in Hong Kong
Hong Kong attracts both international business travellers and millions of leisure visitors. Corporate passengers frequently travel between the airport, Central, Admiralty, Wan Chai, Kowloon and major conference or exhibition venues. Private chauffeur service can connect these locations within a single organised itinerary.
Leisure travellers can use private transportation for airport arrivals, hotel changes, shopping trips, restaurant reservations, cruise departures and excursions outside the central districts. For families and groups, booking one suitable vehicle can also be simpler than dividing passengers and luggage between several taxis.
Booking a Hong Kong Private Transfer
When booking transportation, provide the correct pickup and destination details, travel date and time, number of passengers and expected amount of luggage. For an airport pickup, flight information helps identify the planned arrival. Choosing the appropriate vehicle class is particularly important when travelling with oversized luggage or as part of a larger group.
WelcomeTaxi provides international private transfer and chauffeur services for travellers who prefer transportation arranged before their journey. From Hong Kong International Airport transfers to business transportation, city journeys and regional travel, pre-booking gives visitors a straightforward way to organise ground transportation in Hong Kong.