HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
Boryspil International Airport (KBP) is an international airport located in the city of Boryspil, 29 km (18 mi) east of Kyiv, the capital of Ukraine. It is Ukraine's largest airport, serving 65% of its passenger air traffic. Serving more than 9.4 million passengers in 2021, Boryspil International Airport occupies 22nd position in the list of the busiest airports in Europe.
How to get from Boryspil International Airport to Kyiv city center
Kyiv Boryspil Express
Express trains to the Main Railway Station (Kyiv-Pasazhyrskyi) depart from Boryspil International Airport approximately every hour. Travel time is about 40 minutes. From the Main Railway Station (metro station Vokzalna) you can use public transport to reach your final destination in Kyiv.
Sky Bus
Similar option is to travel from Boryspil International Airport to Kyiv city taking Sky Bus (route 322), to South terminal of Kyiv-Pasazhyrskyi railway station (Main railway station). The Sky Bus runs from Terminal D every 30-60 minutes at the day time and every 60-90 minutes in the night.
Taxi
In the first line of Terminal D you can find official taxi stand with metered cabs. However, do not expect that your taxi driver will speak English. It may also happen that you will need to wait at the taxi stand for the next available cab, especially in the night. Alternatively, you can use Uber, Bolt apps or the local Uklon to order a taxi, but take in consideration that there many customer complaints on the Net related to low quality service provided by these ridesharing apps. And for sure, you will need to speak some Ukrainian or Russian to communicate with drivers when trying to locate them at the airport upon arrival.
Pre-booked transfer
Undoubtedly, the most hassle-free and safe option to get from Boryspil International Airport to Kyiv is to pre-book and pre-pay your transfer in advance. In this case, your driver will monitor your flight status, will meet you with the name tag at the proper time straight in the arrival hall and will safely drive you to your hotel or to any other destination - be it in Kyiv or in any other Ukrainian city.
Of course, you can use whatever transfer company you will find on Internet. But we recommend you to book your transfer from Boryspil International Airport at WelcomeTaxi, since it is one of the very few companies able to guarantee an English-speaking driver for you.