How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
Boryspil International Airport (KBP) is an international airport located in the city of Boryspil, 29 km (18 mi) east of Kyiv, the capital of Ukraine. It is Ukraine's largest airport, serving 65% of its passenger air traffic. Serving more than 9.4 million passengers in 2021, Boryspil International Airport occupies 22nd position in the list of the busiest airports in Europe.
How to get from Boryspil International Airport to Kyiv city center
Kyiv Boryspil Express
Express trains to the Main Railway Station (Kyiv-Pasazhyrskyi) depart from Boryspil International Airport approximately every hour. Travel time is about 40 minutes. From the Main Railway Station (metro station Vokzalna) you can use public transport to reach your final destination in Kyiv.
Sky Bus
Similar option is to travel from Boryspil International Airport to Kyiv city taking Sky Bus (route 322), to South terminal of Kyiv-Pasazhyrskyi railway station (Main railway station). The Sky Bus runs from Terminal D every 30-60 minutes at the day time and every 60-90 minutes in the night.
Taxi
In the first line of Terminal D you can find official taxi stand with metered cabs. However, do not expect that your taxi driver will speak English. It may also happen that you will need to wait at the taxi stand for the next available cab, especially in the night. Alternatively, you can use Uber, Bolt apps or the local Uklon to order a taxi, but take in consideration that there many customer complaints on the Net related to low quality service provided by these ridesharing apps. And for sure, you will need to speak some Ukrainian or Russian to communicate with drivers when trying to locate them at the airport upon arrival.
Pre-booked transfer
Undoubtedly, the most hassle-free and safe option to get from Boryspil International Airport to Kyiv is to pre-book and pre-pay your transfer in advance. In this case, your driver will monitor your flight status, will meet you with the name tag at the proper time straight in the arrival hall and will safely drive you to your hotel or to any other destination - be it in Kyiv or in any other Ukrainian city.
Of course, you can use whatever transfer company you will find on Internet. But we recommend you to book your transfer from Boryspil International Airport at WelcomeTaxi, since it is one of the very few companies able to guarantee an English-speaking driver for you.