How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
Copenhagen Airport (IATA: CPH), located just 8 km south-east of central Copenhagen on Amager island, is the largest and busiest airport in Scandinavia, handling around 60,000 passengers daily.
History & Architecture
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Established in 1925 as one of Europe's earliest civil airports.
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The iconic Vilhelm Lauritzen Terminal (Terminal 1) was built in 1939 in Nordic Functionalist style, now preserved and used for VIP arrivals.
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Terminal 2 launched in 1960, with Terminal 3 following in 1998–99, and a low-cost “CPH Go” pier opened in 2010 for carriers like easyJet and Ryanair.
Terminals & Facilities
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Check‑in & security: All flights now use Terminals 2 and 3 (Terminal 1 is mostly retired from regular use).
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Airside area: Spacious, shared concourse with piers A–F; A & B for Schengen, others for non‑Schengen.
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Shops & services: Wide range of dining, retail, lounges, and VAT-refund/customs services situated between T2 and T3.
Ground Transportation
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Train: 10‑minute intervals to Copenhagen Central and Malmö; journey ~15 min .
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Metro: M2 line from Lufthavnen station directly to Nørreport; intervals 4–6 min (day), ~15–20 min (night); boarding via footbridge to Terminal 2 security.
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Bus: Routes including 5C run to city center (35 min). Airport internal shuttle buses connect terminals and car parks every 15–20 min.
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Taxi & Car: Taxi stand outside Terminal 3 (~DKK 250–350 to city); several multi‑brand car rentals available.
Operations & Stats
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Major hub for SAS, also base for Norwegian, Sunclass; handles international and Scandinavian traffic, including some to Greenland & Faroe Islands.
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It ranks among Northern Europe’s busiest international airports and processed ~30 million passengers pre‑COVID .
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Ongoing development includes expansion of Terminal 3 (80,000 m², expected 2028), plus CPH GO pier serving low-cost carriers.
Tips for Travelers
| Tip | Details |
|---|---|
| Check-terminal details | Flights now only from T2 and T3; domestic flights also operate here. |
| Buy tickets in advance | Buy train/metro tickets beforehand; machines at metro station take coins/cards only . |
| Fast-track option | SAS fast‑track available after metro (via footbridge into Terminal 2) . |
| Timing | For international flights, arrive ~2 hrs early; metro/train around 15 min gives margin. |
In summary, Copenhagen Airport offers a well-designed, efficient travel experience with modern transport connectivity, minimalist yet functional architecture, and ongoing expansion to enhance capacity.
How to get from Copenhagen Airport to the city
Here are the best ways to travel from Copenhagen Airport (CPH) to the city center:
Train
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Duration: ~14–15 minutes to Copenhagen Central Station (København H)
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Frequency: Every 10 minutes during the day; every 20 minutes in evenings; hourly at night
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Cost: Around DKK 36 (≈ €4.80) for a 3‑zone ticket
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Location: Under Terminal 3
Best for: Speed and connection to long-distance trains.
Metro (M2)
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Duration: ~15 minutes to Nørreport or Kongens Nytorv
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Frequency:
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Rush hours: every 4 min
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Off-peak: every 6 min
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Late-night: every 15–20 min
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Cost: Same as train (DKK 36)
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Location: Elevated station above Terminal 3, accessible via escalator
Best for: Reaching central districts like Nørreport, Frederiksberg, Nyhavn easily.
Bus
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Lines: 5C (airport ↔ Copenhagen Central), 35, 36, 5A also available
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Duration: ~35–40 minutes to central stops
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Cost: Same zone fare, ~DKK 36
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Location: Stops just outside Terminal 3 Arrival → walk out of arrivals
Best for: Direct drop-off near stay if central station isn’t ideal.
Taxi
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Duration: ~20–30 minutes (varies with traffic); some estimates show 9–10 min in light traffic
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Cost: ~DKK 250–350 (€33–47) one-way
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Location: Outside Terminal 3 (and 1)
Best for: Door-to-door convenience, luggage, or late-night arrivals.
Tickets & Fares
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Use a 3‑zone ticket (airport is zone 4, central is zones 1–2)
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Tickets cost
DKK 36 (€4.80) and are valid across metro, train, bus for 60 minutes -
Purchase at ticket machines, 7‑Eleven kiosks, DOT/DSB mobile apps or using a Rejsekort card
Quick Comparison
| Mode | Time | Cost | Frequency | Convenience |
|---|---|---|---|---|
| Train | ~14–15 min | DKK 36 | Every 10–20 min | Fastest to main station |
| Metro | ~15 min | DKK 36 | 4–6 min off-peak | Great for inner-city/districts |
| Bus | ~35–40 min | DKK 36 | ~20 min | Ideal if near bus stop |
| Taxi | ~20–30 min | DKK 250–350 | On-demand | Most direct and private |
Travel Tips
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Efficient choice: Metro offers fast, frequent, direct access to popular areas.
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For onward travel: If catching domestic or international trains, use the regional train to Copenhagen Central.
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Tickets: Buy before boarding; apps are handy and support contactless.
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Metro runs 24/7, but frequencies drop after midnight
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Copenhagen Card includes unlimited public transport (zones 1–4) for its duration