Terms and Conditions

Bookings

1. Regular bookings can be made either through website booking form (Web Form Bookings) or through PickmeApp mobile app for iOS and Android (Mobile App Bookings).

2. Bookings from corporate customers can be made either through website booking form (Web Form Bookings) or through dedicated customer’s dispatch panel (Dispatch Panel Bookings).

3. Also, bookings can be accepted via email (Email Bookings) or by phone (Phone Bookings), however availability of this methods is not guaranteed 24/7.

4. Mobile App Bookings and Dispatch Panel Bookings are subject to availability depending on geographical region where transportation service is required.

5. Web Form Bookings can be made not later than 48 hours prior to pick up time.

6. Mobile App Bookings, Dispatch Panel Bookings, Email Bookings and Phone Bookings can be placed ASAP or up to 6 months prior to pick up.

7. No Web Form Booking is considered as accepted until confirmed by email.

8. All Web Form Bookings should be paid in advance using our secure online credit/debit card payment facility.

9. All Mobile App Bookings should be paid by cash to the driver.

10. Please note: children of any age and infants are counted as passengers. This is important when considering the size of the vehicle you wish to choose.

11. We can provide a) infant seat, b) child seat or c) booster if requested at the time of the booking. This will be charged as an additional service in accordance with our price list.

12. Please note that we provide infant/child seats or boosters as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guaranty their suitability for your child, or the availability for your journey. Use of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their use.

13. The driver on its own discretion can refuse transportation of infants and children without infant/child seats or boosters, if it is prohibited by the respective national law.
14. Passengers are strongly advised to allow enough time for their journey, especially passengers travelling to the airport.

Pick-ups

15. All pickups from the airports are allowed 60 minutes independently of the actual landing time. We track the flight status. Our driver will come inside the airport within 20 minutes after the actual arrival time and wait in the arrival hall with your name sign. Thereafter waiting time will be charged according to our price list but - in any case - not less than the cost of one hour of paid parking in the respective airport. Flight delays are exempt from these charges.

16. Pick-ups from the railway stations are allowed 30 minutes. Thereafter waiting time will be charged according to our price list. Train delays are exempt from these charges.

17. Pick-ups from home, hotel, offices and other venues are allowed 15 minutes from the actual booked time; thereafter a sum per minute in accordance to our price list will be added to the fare quoted.

18. You will be provided with your driver’s phone number. You shall call the driver if you cannot locate him/her at the appointed meeting point.

19. If the passenger misses a flight, this information must be communicated to us immediately and not later than 2 hours before the scheduled flight arrival so that we can notify the driver not to go to the airport for that pick-up. If the journey was prepaid, it will be refunded. However, if the passenger wishes to take another flight not later than 3 hours after the missed one, we will provide the service at no extra cost.

20. All prices are quoted per car.

21. A ‘no show’ is defined as follows:
a) if a passenger books a private hire car with us and fails to meet the driver at the pick-up time; this relates to his home, hotel and other private addresses;
b) this will include wrong date and wrong time bookings.
c) If a passenger books a pick-up from an airport and fails to meet the driver in the arrival hall (this means that the driver will wait at the airport up to 1 hour from actual flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport).

22. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport
Vehicles

23. Our Economy, Executive (Business) and Luxury (VIP) classes vehicles carry a maximum of 3 passengers.

24. Our Standard and Estate/SUV class vehicles carry a maximum of 4 passengers.

25. Our Minivan class vehicles carry a maximum of 6 passengers without luggage or 4 passengers with luggage.

26. Our Van class vehicles carry a maximum of 6, 7 or 8 passengers.

27. It is the Customers’ responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

28. We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.

29. Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
Travel

30. In case of a transfer at a fixed rate, the driver will take the route to the destination considering the following facts: the traffic, time, road closures, diversions.

31. Welcome Taxi does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

32. All passengers are advised to have adequate travel insurance prior to booking.
Online payment

33. Payment on this site is processed via a secure server.

Cancellations

34. A booking/reservation may only be altered or cancelled with the permission of the company.

35. Cancellation of a Web Form Booking can be made through the same web Booking Form or by email. It must be notified to us 24 hours prior to pick-up time.

36. Cancellation of a Mobile App Booking can be made only through the app.

37. Cancellation of a Dispatch Panel Booking can be made only via Dispatch Panel. It must be made not later than 2 hours prior to pickup time.

38. Cancellation of Email Bookings and Phone Bookings can be made by email or by phone, and they must be notified to us 24 hours prior to pickup time.

39. Cancellations notified less than above mentioned time periods will incur charges at 100% of the booking price. This excludes bookings made 2 hours before pick-up time or later.

Other provisions

40. Any messages or descriptions on this website are to be interpreted only as guidelines. They are not legally binding.

41. WelcomeTaxi reserves the right to amend these terms and conditions. Any terms and conditions previously in use but later amended or changed have no legal basis.

42. Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.

43. The company reserves the right to make use of subcontractors to provide the service to its customers.

44. If you have any questions, please email us at office@welcome.taxi.

45. Prices on the following dates: 31st December from 15:00 hours to 1st January 23:59 hours will be charged at 50% higher than normal prices quoted on our web pages.

Privacy

46. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.