Planning your trip to New Zealand and arriving at Auckland Airport?
WelcomeTaxi offers reliable private transfers from Auckland Airport (AKL) to Auckland and any destination across New Zealand. Enjoy meet-and-greet service, English-speaking drivers, and fixed prices — no surprises. You can also book an hourly hire with driver in Auckland for sightseeing or business trips. Get your instant quote from WelcomeTaxi and book online in seconds.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
Auckland Airport (IATA: AKL, ICAO: NZAA) is the largest and busiest airport in New Zealand. Located near Māngere, approximately 21 kilometers south of Auckland's city center, it serves as the main international gateway to the country and a major domestic hub.
Key Features:
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International and Domestic Terminals:
- The airport has separate terminals for international and domestic flights, connected by a free shuttle service.
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Airlines and Destinations:
- It serves numerous international airlines and connects Auckland to major cities across Asia, Australia, the Americas, the Pacific Islands, and Europe.
- Domestic flights link Auckland with cities and towns across New Zealand.
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Facilities and Services:
- Offers a wide range of passenger amenities, including shopping, dining, lounges, and car rental services.
- Provides parking options, transportation links, and facilities for business and leisure travelers.
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Economic Significance:
- As a major transport hub, it plays a vital role in New Zealand's tourism and trade sectors.
- It is one of the busiest airports in the Southern Hemisphere by passenger traffic.
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Runways and Infrastructure:
- The airport has a single operational runway for both international and domestic flights, with plans for future expansion.
Auckland Airport is also a significant base for Air New Zealand and other regional carriers. It is well-regarded for its efficiency and is an essential part of New Zealand's connectivity to the world.
How to get from Auckland airport to Auckland
There are several ways to travel from Auckland Airport (AKL) to Auckland's city center, about 21 kilometers (13 miles) away. Here's an overview of your options:
1. Shuttle or Shared Ride Services
- SkyBus:
- A dedicated airport shuttle bus running between the airport and Auckland CBD (Central Business District).
- Runs frequently (every 10–15 minutes during peak times).
- Cost: Around NZD $18–$20 one-way for adults.
- Travel Time: Approximately 40–60 minutes, depending on traffic.
- Shared Ride Shuttles:
- Companies like Super Shuttle offer door-to-door services.
- Cost: Shared rides start at around NZD $25–$30 per person.
- Travel Time: Varies based on stops for other passengers.
2. Public Transport (Bus)
- Auckland Transport (AT) Buses:
- The AT Metro 38 bus connects the airport to Onehunga and the CBD.
- Cost: Around NZD $5–$10 (with an AT HOP card offering discounts).
- Travel Time: About 50–70 minutes.
- Frequency: Runs every 15–20 minutes during peak hours.
3. Taxi or Ride-Sharing
- Taxi:
- Available directly outside the terminals.
- Cost: Around NZD $60–$100 to the city center, depending on traffic and time of day.
- Travel Time: About 30–45 minutes.
- Ride-Sharing Apps:
- Uber, Ola, and Didi operate at Auckland Airport.
- Cost: Typically cheaper than taxis, starting at NZD $35–$60.
4. Rental Cars
- Rental car desks are available at the airport.
- Cost: Varies by car type and company, starting at around NZD $50/day.
- Travel Time: 25–40 minutes (traffic-dependent).
5. Private Transfers
- Companies offer pre-booked private car or luxury transfer services.
- Cost: Starting at NZD $80–$150.
- Travel Time: About 30–45 minutes.
Tips:
- Traffic Considerations: Travel times can vary significantly during rush hours (7–9 AM and 4–6 PM).
- Luggage: Consider how much luggage you have when choosing your mode of transport.
- Payment Options: For buses, use an AT HOP card for discounts or cash for full fare. Taxis and ride-shares accept credit cards.