Arriving at Bilbao Airport (BIO)? WelcomeTaxi provides pre-booked airport transfers and private transfers between the airport, Bilbao and destinations across the Basque Country, Spain. Travel directly to your hotel, residence, business address or another city with a professional English-speaking driver.
Our chauffeur service is also available for business travel, sightseeing and tailored regional journeys. From central Bilbao and Getxo to San Sebastián, Vitoria-Gasteiz and destinations farther across northern Spain, private long-distance transfers provide a comfortable door-to-door alternative to airport buses, taxis, rental cars or arranging several transport connections after arrival.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from Bilbao Airport
Bilbao Airport (BIO) is the main international airport serving Bilbao and the wider Basque Country in northern Spain. Located near Loiu, around 12 kilometres from central Bilbao, the airport provides convenient access to the city as well as onward travel to destinations throughout Biscay and neighbouring parts of northern Spain.
WelcomeTaxi provides pre-booked private airport transfers from Bilbao Airport to hotels, residences, offices and regional destinations. Passengers can organise their transportation before travelling and continue directly from the terminal with a professional English-speaking driver rather than arranging their onward journey after arrival.
Private transfers are suitable for individual travellers, couples, families, business passengers and larger groups. Chauffeur service and long-distance transfers can also be arranged for journeys beyond Bilbao, including travel to San Sebastián, Vitoria-Gasteiz and other destinations across the Basque Country.
Getting from Bilbao Airport to the City
Bilbao Airport is connected with the city by road and public transport. Travellers can choose between frequent airport buses, taxis, rental cars and pre-booked private transfers.
The best option depends on the final destination, passenger number, amount of luggage and whether cost or direct door-to-door convenience is the priority.
Airport Bus to Bilbao
Bizkaibus Line A3247 connects Bilbao Airport with the city and serves several central stops, including Gran Vía, Plaza Moyua and Bilbao Intermodal. Services operate frequently throughout the day, making the airport bus a practical and economical choice for passengers travelling with light luggage.
The bus works particularly well for travellers staying close to one of the central stops. Passengers whose hotel, residence or business address is elsewhere may still need to walk or use another local connection.
A private airport transfer provides direct transportation from the terminal to the exact destination without an additional journey after leaving the bus.
Taxis at Bilbao Airport
Taxis are available outside the arrivals area and provide direct transportation to Bilbao and destinations throughout the surrounding region. They are a convenient option for passengers who prefer to arrange their journey after landing.
A pre-booked private transfer offers greater certainty before the flight and can be particularly useful for families, groups, business travellers or passengers continuing directly beyond Bilbao.
Rental Cars
Rental cars are available at Bilbao Airport and can be useful for visitors planning to explore the Basque Country and northern Spain independently.
For a straightforward journey to a city hotel or business address, however, renting a vehicle also means completing collection formalities, navigating unfamiliar roads and arranging parking. A chauffeur-driven transfer avoids these additional steps.
Why Pre-Book a Private Transfer from BIO?
Pre-booking allows the airport journey to be organised before arrival. The pickup, destination, passenger number and vehicle requirements can all be specified in advance.
Door-to-door transportation is particularly useful for travellers carrying several suitcases, travelling with children or staying outside the main public transport corridors.
Families and groups can reserve a vehicle with sufficient seating and luggage capacity rather than depending on the size of the next available taxi.
For international visitors, travelling with an English-speaking driver can also make communication easier during the airport pickup and journey to the destination.
Transfers from Bilbao Airport to Central Bilbao
Central Bilbao is the most common destination for passengers arriving at BIO. The city contains major hotels, offices, restaurants, cultural attractions and business districts along both sides of the Nervión estuary.
Airport buses provide frequent public transport connections into the city, while taxis and private transfers offer direct road transportation.
A private transfer takes passengers directly to their hotel, apartment, residence or office and avoids the need for an additional connection after reaching central Bilbao.
Bilbao Airport Transfers to Getxo
Getxo lies north-west of central Bilbao along the coast and is an important residential and leisure destination within the metropolitan area. The municipality includes areas such as Las Arenas and Algorta and is known for its waterfront and beaches.
A private transfer from Bilbao Airport provides direct transportation to hotels, residences and other addresses in Getxo without requiring passengers to travel into central Bilbao first.
Transfers to Barakaldo and Greater Bilbao
Barakaldo and other municipalities around the Bilbao metropolitan area contain major residential districts, shopping centres, business locations and event venues.
Private airport transfers can provide direct transportation to addresses throughout Greater Bilbao and are particularly useful when the destination is away from the central airport bus route.
Chauffeur Service in Bilbao
WelcomeTaxi chauffeur service can be arranged for business schedules, sightseeing, events and personalised itineraries throughout Bilbao and the surrounding region.
The metropolitan area includes business districts, hotels, conference venues, restaurants and attractions spread across several municipalities. A private vehicle with driver allows passengers to travel according to their own programme rather than arranging a separate taxi for each journey.
Hourly chauffeur service can also be useful when several meetings, events or sightseeing stops are planned during the same day.
Business Travel from Bilbao Airport
Bilbao is one of northern Spain's most important business, industrial and conference centres. International visitors frequently arrive through BIO for meetings, exhibitions and corporate travel.
A pre-booked chauffeur can provide direct transportation from the airport to an office, hotel, exhibition venue, conference centre or meeting location.
For schedules involving several appointments, chauffeur service can provide continuous transportation throughout Bilbao and the surrounding metropolitan area.
Transfers from Bilbao Airport to San Sebastián
San Sebastián, also known as Donostia, is one of the most important destinations within practical driving distance of Bilbao Airport. It is a major tourism, gastronomy and business centre on the Basque coast.
Direct coach services connect Bilbao Airport with San Sebastián, providing a practical public transport option. A private transfer offers direct door-to-door transportation to a hotel, residence or business address without the need to continue from a coach stop.
This can be particularly convenient for families, groups and passengers carrying substantial luggage.
Transfers from Bilbao Airport to Vitoria-Gasteiz
Vitoria-Gasteiz, the capital of the Basque Country, lies south of Bilbao and is another important regional destination from BIO.
Public transport connections are available, while a private transfer provides direct transportation from the airport to a hotel, residence, office or other specified address.
This can be useful for business travellers and passengers who prefer to continue directly to Vitoria-Gasteiz without entering central Bilbao first.
Regional Transfers across the Basque Country
Bilbao Airport is a practical starting point for journeys throughout the Basque Country. Private regional transfers can be arranged to coastal towns, business destinations, hotels and countryside accommodation beyond Bilbao.
Travellers whose final destination is outside the city can continue directly from the airport rather than entering central Bilbao simply to change transportation.
This is especially useful for families, groups and passengers carrying substantial luggage.
Long-Distance Transfers from Bilbao
Private long-distance transfers provide an alternative to intercity buses and trains when direct address-to-address transportation is preferred.
Journeys can be arranged from Bilbao Airport to destinations farther across northern Spain according to the required route and vehicle.
For longer routes, rail may sometimes be more economical or efficient, but chauffeur-driven transportation remains useful when flexibility, several stops or direct door-to-door travel is the priority.
Bilbao Airport and Alternative Airports
Bilbao is served primarily by Bilbao Airport (BIO), which is by far the most convenient airport for the city. Vitoria Airport (VIT) and Santander Airport (SDR) are the closest commercial alternatives, but both serve their own regional markets and have much smaller passenger networks.
San Sebastián Airport (EAS) is also within the wider Basque Country but serves a separate local market near Hondarribia and the French border.
For travellers whose destination is Bilbao itself, BIO remains the natural airport choice.
Useful Information for Arriving Passengers
Bilbao Airport uses the IATA code BIO and is officially named Bilbao Airport. It is located near Loiu, around 12 kilometres from central Bilbao.
Bizkaibus Line A3247 provides frequent connections to central Bilbao, while taxis and rental cars offer additional ground transport options.
When booking a private airport transfer, passengers should provide the correct flight details, complete destination address, number of travellers and realistic luggage requirements.
With airport transfers, chauffeur service and long-distance private transportation available from Bilbao Airport, travellers can arrange their onward journey before arrival and continue directly to Bilbao or destinations farther across the Basque Country and northern Spain.