Carcassonne Airport (CCF) serves Carcassonne and the Aude in southern France. WelcomeTaxi can check a private transfer to your hotel, the railway station or an address farther afield. If your journey continues to Perpignan or another town in Occitanie, confirm the exact route and vehicle when booking.
Share your flight details, pickup instructions and luggage requirements before arrival. You can request a longer transfer, a chauffeur itinerary with planned stops or an English-speaking driver, subject to confirmation. Check your airport code: Perpignan–Rivesaltes Airport (PGF) is a separate arrival point.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
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Meet your vehicle after landing at Carcassonne
Use airport code CCF and the flight number when requesting your journey. Give the local date of your arrival, especially if you are travelling late at night or making a connection. If different people in your party arrive on separate flights, tell us which flight should determine the pickup or request separate vehicles. Share any booking reference the transfer provider needs to identify your ride.
Follow the meeting point and contact instructions in the transfer confirmation. If you are waiting for bulky luggage or cannot find your driver, use the agreed contact rather than moving to a different pickup area. Give the booking team the number of bags, not just the number of travellers. If you carry mobility equipment, sports gear or a pushchair, describe it so that the space and access requirements can be checked in advance.
Shuttle, taxi or a private airport transfer?
The airport shuttle serves stops including the medieval Cité, Square Gambetta and the SNCF station by the Canal du Midi. Check the current timetable and stop locations for your flight. If you are transferring to a train, allow time to get from the stop to the station and find the right platform. A short taxi ride may be convenient if a vehicle is available when you arrive and the destination is straightforward.
A private transfer is useful when you need a confirmed vehicle for luggage, a young family or an onward address away from the shuttle route. Provide the full destination address. If you are joining another group in the city, state which stop or property they will be at. A private ride and a public shuttle serve different needs; the right choice depends on your timing, party size and final destination.
Reaching Carcassonne and addresses beyond the city
Distinguish a hotel near the walled Cité from one in the lower town or by the canal. Ask your accommodation where vehicles can stop if the entrance is in a restricted or pedestrian area. Give the driver the nearest suitable meeting point, plus the address, so both parties know where the road leg ends. For a railway connection, say whether you need a station drop-off or a nearby hotel first.
For a village address in the Aude, send the commune and the name or number of the property. A vineyard, holiday rental or converted farmhouse may have more than one entrance or require directions for the final stretch. If continuing towards Perpignan, include any arrival deadline and confirm a longer route before relying on it. Give the booking team separate instructions if a stop for keys or another passenger is part of the journey.
Arrange the return or a multi-stop itinerary
For your return to CCF, plan the pickup around the airline’s recommended airport arrival time and allow for the road journey. If several people will be collected from different locations, list the addresses in order and allow time for each stop. Contact the booking team if the airport or flight changes so the proposed route and meeting time can be reviewed.
When your arrival is followed by several appointments, ask whether chauffeur hire with waiting time is available instead of booking each leg separately. Describe the stops, any fixed meetings and your final destination. If the driver needs to collect passengers later from a different entrance, agree that point in advance. Keep the confirmation and the contact instructions available after landing.
If your final address is outside the city, keep a map pin or the host’s directions handy. They can help resolve ambiguities in a booking that includes several stops.
Photographs: APB11, CC BY-SA 4.0; cropped to fit.
