WelcomeTaxi provides pre-booked airport transfers from Cat Bi International Airport (HPH) to Hai Phong, Ha Long Bay and destinations throughout northern Vietnam. Choose a private transfer with an English-speaking driver for convenient travel to hotels, resorts, cruise terminals, marinas and private addresses.
Our services also include chauffeur service and long-distance transfers to Ha Long, Cat Ba, Hanoi and other regional destinations. Van Don International Airport (VDO) and Noi Bai International Airport (HAN) are additional airports serving travellers visiting Ha Long Bay and the wider northern Vietnam region.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from Cat Bi International Airport
Cat Bi International Airport (HPH) is the main airport serving Hai Phong and an important aviation gateway to Ha Long Bay and the northern coast of Vietnam. Its location provides convenient access to Hai Phong city, coastal destinations, Cat Ba and the wider Ha Long Bay region.
WelcomeTaxi provides pre-booked private airport transfers from HPH for individual travellers, couples, families, business passengers and groups. Transportation can be arranged in advance to hotels, resorts, cruise terminals, marinas and private addresses in Hai Phong as well as destinations farther across northern Vietnam.
English-speaking drivers can be requested, while different vehicle categories make it possible to arrange suitable transportation for short city journeys, family travel, groups and longer regional transfers.
Getting from Cat Bi Airport to Hai Phong
Cat Bi International Airport is located only a few kilometres from central Hai Phong. The relatively short distance makes road travel into the city straightforward, with many hotels and business districts reachable in around 20 minutes under normal traffic conditions.
Passengers can choose between private transfers, taxis, ride-hailing services and local public transport. For visitors carrying luggage or travelling directly to a specific hotel or business address, a private transfer provides convenient door-to-door transportation.
Private Airport Transfer
A pre-booked private transfer provides direct transportation from Cat Bi Airport to your hotel, apartment, office or other destination. The vehicle, passenger count and luggage requirements are arranged before arrival, so there is no need to organize transportation after collecting your bags.
This can be particularly useful for families, groups and travellers carrying several suitcases. Larger vehicles can also be arranged when additional passenger or luggage capacity is required.
A private transfer becomes especially valuable when the destination is outside Hai Phong, such as Ha Long Bay, Cat Ba or Hanoi.
Taxis and Ride-Hailing Services
Taxis are readily available for journeys from Cat Bi Airport, while app-based ride-hailing services are also widely used in Hai Phong. These options can work well for spontaneous local trips.
For passengers who prefer to arrange their transportation before travelling, a private transfer provides greater predictability. The destination and required vehicle category are confirmed in advance, which is especially useful for groups and longer journeys.
Public Transportation
Local public transport serves Hai Phong and provides economical travel within the city. It can be suitable for independent travellers with limited luggage and flexible schedules.
Visitors continuing directly to Ha Long Bay, a cruise terminal or accommodation outside central Hai Phong may find door-to-door private transportation considerably simpler.
Transfers from HPH to Hai Phong Hotels
Hai Phong is one of Vietnam's largest cities and an important commercial, industrial and maritime centre. It also serves as a gateway to coastal destinations and islands in the Gulf of Tonkin.
A private transfer from Cat Bi Airport can take passengers directly to hotels, apartments, offices and private addresses throughout the city. This is particularly convenient for late arrivals, business passengers and travellers carrying substantial luggage.
When booking, provide the full hotel or destination name to help ensure that the correct address is used.
Cat Bi Airport to Ha Long Bay
Ha Long Bay is one of the most important destinations for passengers using Cat Bi International Airport. The UNESCO-listed bay is famous for its dramatic limestone islands and attracts international visitors for cruises, resort stays and sightseeing.
Modern road connections make HPH a practical airport for travel to the Ha Long area. A private transfer provides direct transportation from the airport to a hotel, resort or cruise departure point without the need to arrange a separate connection in Hai Phong.
This route is particularly useful for cruise passengers because embarkation times are often fixed. Pre-booking allows the airport pickup and onward journey to be planned around the cruise schedule.
Transfers to Ha Long Cruise Terminals
Many international visitors arriving through Cat Bi Airport continue directly to a Ha Long Bay cruise. Cruise boats depart from different terminals and marina areas, so accurate destination information is important.
A private transfer can take passengers directly from HPH to the appropriate cruise terminal or hotel in the Ha Long area. Families and groups can book larger vehicles when additional luggage capacity is required.
When arranging the transfer, provide the cruise company name, departure point and scheduled check-in time whenever possible. This makes it easier to allow sufficient travel time between the flight arrival and cruise departure.
Cat Bi Airport to Cat Ba
Cat Ba is one of the most popular destinations accessible from Hai Phong. The island is known for Cat Ba National Park, beaches, limestone landscapes and its proximity to Lan Ha Bay.
Travelling from Cat Bi Airport to Cat Ba may involve road and ferry or other island access arrangements depending on the route and current transport system. A private transfer can simplify the mainland part of the journey and coordinate transportation towards the appropriate connection.
Travellers should provide the exact hotel or destination on Cat Ba when booking because access arrangements can differ depending on the location and itinerary.
Chauffeur Service in Hai Phong
WelcomeTaxi also provides chauffeur service for travellers who need transportation for several hours or multiple stops. Hai Phong is a major industrial and port city, so chauffeur bookings can be particularly useful for corporate visitors attending meetings, factories, ports or industrial facilities.
A chauffeur can provide transportation between hotels, offices, restaurants, business locations and other destinations according to a planned itinerary. English-speaking drivers can be requested for international visitors.
Hourly chauffeur service removes the need to arrange a separate taxi after every appointment and can also be used for private sightseeing or regional travel.
Business Transfers in Hai Phong
Hai Phong is one of northern Vietnam's most important manufacturing, logistics and maritime centres. International business travellers frequently visit industrial zones, ports and corporate facilities in and around the city.
A pre-booked airport transfer provides direct transportation from HPH to the required office, hotel or industrial location. Chauffeur service can be useful when several meetings or facilities need to be visited during the same day.
For corporate groups, vans and other larger vehicles can be arranged according to passenger and luggage requirements.
Long-Distance Transfers from Cat Bi Airport
Cat Bi Airport is well connected to northern Vietnam's expressway network, making it a convenient starting point for longer road journeys. WelcomeTaxi can arrange private transfers from HPH to Ha Long, Hanoi and other destinations according to the traveller's itinerary.
Private long-distance transportation provides continuous door-to-door travel without the need to change between buses, trains and taxis. This can be particularly useful for families, groups and passengers carrying substantial luggage.
Travellers can also book direct transportation from the airport to resorts, cruise ports and other locations outside major city centres.
Cat Bi Airport to Hanoi
Hanoi can be reached by road from Cat Bi Airport using the expressway network linking Hai Phong with the Vietnamese capital. Although Noi Bai International Airport (HAN) is normally the most convenient airport for travellers whose only destination is Hanoi, some itineraries may involve arriving through Hai Phong.
A private transfer from HPH to Hanoi provides direct transportation to a hotel, residence or business address without requiring a separate bus or rail connection.
This option can also be useful for travellers combining Hai Phong, Ha Long Bay and Hanoi within the same trip.
Cat Bi Airport and Van Don Airport
Van Don International Airport (VDO) in Quang Ninh is another important airport for travellers visiting Ha Long Bay. It lies east of Ha Long and provides direct access to Quang Ninh Province.
Cat Bi Airport and Van Don Airport therefore serve overlapping tourism regions from different directions. HPH is particularly convenient for Hai Phong, Cat Ba and the western side of the Ha Long Bay region, while VDO provides access from the east.
Flight schedules and the exact destination can determine which airport is more convenient for a particular journey.
Cat Bi Airport and Hanoi Noi Bai Airport
Noi Bai International Airport (HAN) is the main aviation gateway to Hanoi and offers the widest range of international connections in northern Vietnam. It is also frequently used by travellers continuing to Ha Long Bay.
Cat Bi Airport is significantly closer to Hai Phong and can provide a convenient alternative for travellers whose flight schedules allow them to arrive directly in the region.
Passengers should always check the IATA code on their booking when arranging transportation: HPH refers to Cat Bi International Airport in Hai Phong, VDO to Van Don International Airport and HAN to Noi Bai International Airport near Hanoi.
Why Pre-Book a Transfer from HPH?
Cat Bi Airport is close to Hai Phong, so local taxis and ride-hailing services can be practical for simple city journeys. A pre-booked transfer becomes particularly valuable when passengers are travelling directly to Ha Long Bay, Cat Ba or another regional destination.
The vehicle can be selected in advance according to passenger numbers and luggage requirements. This is useful for families, groups and travellers carrying cruise luggage or other oversized items.
Pre-booking also provides door-to-door transportation to hotels, resorts and cruise terminals without requiring passengers to arrange several different transport services after arrival.
English-Speaking Drivers in Hai Phong
English-speaking drivers can be requested for WelcomeTaxi airport transfers and chauffeur services from Cat Bi Airport. This can make communication easier for international visitors travelling to hotels, business locations, cruise terminals and regional destinations.
An English-speaking chauffeur can also be helpful for corporate schedules or multi-stop journeys around Hai Phong and northern Vietnam.
Useful Travel Information
When booking a transfer from Cat Bi International Airport, provide accurate flight information, passenger numbers and luggage requirements. Cruise passengers should also provide their cruise company, terminal or marina and required check-in time whenever possible.
Travellers continuing to Cat Ba should provide their exact accommodation because the journey may involve island transport arrangements in addition to the road transfer.
Traffic conditions can affect journey times between Hai Phong, Ha Long and Hanoi, particularly during holidays and busy travel periods. Additional time should be allowed when connecting with a cruise, ferry or departing flight.
Whether you are travelling from HPH to central Hai Phong, continuing directly to Ha Long Bay or Cat Ba, heading to Hanoi or arranging chauffeur service for business travel, WelcomeTaxi provides pre-booked private transportation designed around your itinerary.