WelcomeTaxi provides pre-booked airport transfers from Van Don International Airport (VDO) to Ha Long, Van Don and destinations throughout Quang Ninh, Vietnam. Choose a private transfer with an English-speaking driver for convenient travel to hotels, resorts, cruise ports, private addresses and business locations.
Our services also include chauffeur service and long-distance transfers to Cam Pha, Ha Long Bay, Hai Phong, Hanoi and other destinations in northern Vietnam. Cat Bi International Airport (HPH) and Noi Bai International Airport (HAN) are additional airports relevant to travellers visiting Ha Long Bay and the wider region.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from Van Don International Airport
Van Don International Airport (VDO) is the main airport serving Van Don and Quang Ninh Province in northeastern Vietnam. Located east of Ha Long, the airport provides convenient access to Ha Long Bay, Cam Pha, Van Don Island and other destinations along the coast.
WelcomeTaxi provides pre-booked private airport transfers from VDO for individual travellers, couples, families, business passengers and groups. Transportation can be arranged in advance to hotels, resorts, cruise terminals and private addresses throughout Quang Ninh as well as destinations farther across northern Vietnam.
English-speaking drivers can be requested, while different vehicle categories make it possible to arrange suitable transportation for short regional journeys, larger groups and long-distance transfers.
Getting from Van Don Airport to Ha Long
Van Don Airport is located approximately 55 kilometres from central Ha Long. The modern expressway network provides a relatively direct road connection between the airport and the Ha Long Bay tourism area, with typical driving times of around one hour depending on traffic and the exact destination.
Passengers can travel by taxi, bus or pre-booked private transfer. Because the airport is some distance from Ha Long itself, arranging transportation in advance can be especially useful for international visitors unfamiliar with the region.
Private Airport Transfer
A pre-booked private transfer provides direct transportation from Van Don Airport to your hotel, resort, cruise terminal or private address. The destination, passenger count and luggage requirements can be arranged before arrival, so there is no need to organize a longer taxi journey after collecting your bags.
This can be particularly convenient for families, groups and passengers arriving with several suitcases. Larger vehicles can also be arranged when additional passenger or luggage capacity is required.
For travellers continuing beyond Ha Long, a private vehicle can depart directly from VDO towards the final destination without requiring an intermediate connection.
Taxis from Van Don Airport
Taxis are available for journeys from Van Don Airport to Ha Long, Cam Pha and other destinations in Quang Ninh. They can be practical for passengers who prefer to arrange transportation after arrival.
For longer journeys, larger groups or travellers requiring a specific vehicle type, pre-booking offers greater certainty and allows the transportation requirements to be confirmed before the flight.
Bus Connections
Bus connections operate between Van Don Airport and parts of Quang Ninh, including the Ha Long area. They can provide an economical alternative for travellers with limited luggage and flexible schedules.
Public transportation may be less convenient when staying at a resort outside the main urban area or when travelling directly to a cruise terminal with several suitcases. A private transfer provides door-to-door transportation to the exact destination.
Transfers from VDO to Ha Long Bay
Ha Long Bay is the most important tourism destination served by Van Don Airport. Famous for its limestone islands and UNESCO World Heritage landscape, the bay attracts visitors from around the world for cruises, resort stays and sightseeing.
A private airport transfer can take passengers directly from VDO to their hotel in Ha Long or to the relevant cruise departure area. This removes the need to arrange transportation after arrival and can be especially convenient when a cruise itinerary has a fixed check-in time.
Passengers should provide the exact cruise company, hotel or terminal information when booking because cruises and excursion boats may depart from different locations around the Ha Long area.
Transfers to Ha Long Cruise Terminals
Many travellers arriving at Van Don Airport continue directly to a cruise on Ha Long Bay. In these cases, accurate timing is particularly important because cruise departures usually operate according to fixed schedules.
A pre-booked private transfer allows passengers to travel directly from the airport to the correct embarkation point. Larger vehicles can be arranged for families and groups carrying several suitcases.
When booking, provide the cruise company name, departure location and required check-in time whenever possible. This helps ensure that sufficient travel time is allowed between the airport and the pier.
Chauffeur Service in Ha Long and Quang Ninh
WelcomeTaxi also provides chauffeur service for travellers who need transportation for several hours or multiple stops. This can be useful for sightseeing, business travel, resort visits or private itineraries around Ha Long and Quang Ninh.
A chauffeur can provide transportation between hotels, restaurants, business locations, attractions and coastal destinations according to a planned itinerary. English-speaking drivers can be requested for international visitors.
Hourly chauffeur service also removes the need to arrange a separate taxi for every journey, making it convenient for travellers planning several activities during the same day.
Van Don Airport to Cam Pha
Cam Pha is one of the closest major urban destinations to Van Don Airport and lies between the airport and Ha Long. It is an important industrial and coastal city within Quang Ninh Province.
A private transfer from VDO to Cam Pha provides direct transportation to hotels, business locations and private addresses. The relatively short journey makes Van Don Airport a practical aviation gateway for visitors travelling to the city.
Chauffeur service can also be arranged for corporate travellers who need transportation between several locations in the Cam Pha and Ha Long area.
Transfers to Van Don and the Islands
Van Don District includes coastal communities and important ferry connections to islands in the Gulf of Tonkin. Travellers arriving at VDO may continue towards ports serving destinations such as Co To and other islands in Quang Ninh.
A private transfer can provide direct transportation from the airport to the relevant port or accommodation on the mainland. Passengers connecting with a ferry should provide their departure point and scheduled sailing time when booking.
Ferry schedules may vary according to season and weather conditions, so sufficient time should be allowed between the airport arrival and the onward sea connection.
Long-Distance Transfers from Van Don Airport
Van Don Airport is connected to the wider northern Vietnam road network, making private long-distance transfers possible to destinations beyond Quang Ninh Province.
WelcomeTaxi can arrange transfers to Hai Phong, Hanoi and other cities according to the traveller's itinerary. Direct road transportation can be especially convenient for families, business travellers and groups carrying substantial luggage.
A private vehicle allows passengers to travel continuously from the airport to the final hotel or private address without changing between buses, trains or taxis.
Van Don Airport to Hai Phong
Hai Phong is one of northern Vietnam's largest cities and an important port and industrial centre. It also provides access to Cat Ba Island and Lan Ha Bay.
A private transfer from VDO to Hai Phong provides direct transportation between Quang Ninh and the city, making it useful for both leisure and business travellers.
Passengers continuing to Cat Ba or another island destination should check the exact ferry or road connection required for their itinerary before booking transportation.
Van Don Airport to Hanoi
Hanoi is considerably farther from Van Don Airport than Ha Long, but direct road transportation is possible using the expressway network of northern Vietnam.
A private long-distance transfer from VDO to Hanoi can be useful for travellers whose flight schedule brings them into Van Don but whose final destination is the Vietnamese capital. It provides direct transportation to a hotel, residence or business address without requiring several separate connections.
For most passengers travelling only to Hanoi, Noi Bai International Airport (HAN) is normally the more convenient aviation gateway. Van Don is primarily useful for Quang Ninh and Ha Long Bay, but private transfers provide flexibility when an itinerary combines several destinations.
Van Don Airport and Cat Bi Airport
Cat Bi International Airport (HPH) in Hai Phong is another airport serving the wider Ha Long Bay region. Depending on flight schedules and the final destination, travellers visiting northern Vietnam may consider either VDO or HPH.
Van Don Airport is located within Quang Ninh Province and provides direct access from the eastern side of Ha Long Bay, while Cat Bi is particularly convenient for Hai Phong, Cat Ba and Lan Ha Bay.
Travellers planning a multi-destination itinerary may arrive through one airport and depart through another. Private transportation can be arranged between the airport regions when required.
Van Don Airport and Hanoi Noi Bai Airport
Noi Bai International Airport (HAN) is the main international airport serving Hanoi and has a much larger network of domestic and international flights. It is also commonly used by travellers visiting Ha Long Bay, although it is significantly farther from Ha Long than Van Don Airport.
Passengers should always check the airport code on their reservation when arranging transportation. VDO refers to Van Don International Airport in Quang Ninh, while HAN refers to Noi Bai International Airport near Hanoi.
Long-distance transfers can be arranged between Quang Ninh and Hanoi when an itinerary requires travel between the two regions.
Why Pre-Book a Transfer from VDO?
Van Don Airport is outside the main urban centre of Ha Long, so almost every arriving passenger requires onward road transportation. Pre-booking allows this part of the journey to be arranged before the flight.
The vehicle can be selected according to passenger numbers and luggage requirements. This is particularly useful for families, groups and travellers heading directly to cruise terminals or resorts.
A private transfer also provides direct transportation to destinations that may not be conveniently served by public buses, including smaller resorts, ports and private addresses throughout Quang Ninh.
English-Speaking Drivers in Quang Ninh
English-speaking drivers can be requested for WelcomeTaxi airport transfers and chauffeur services from Van Don Airport. This can make communication easier for international visitors travelling to hotels, cruise ports and other destinations.
An English-speaking chauffeur can also be useful for business travel or multi-stop itineraries around Ha Long and the wider Quang Ninh region.
Useful Travel Information
Van Don Airport currently has a smaller passenger network than Vietnam's major hubs, so flight schedules can be more limited and may vary seasonally. Travellers should always check their current flight details before arranging ground transportation.
When booking a transfer, provide accurate flight information, passenger numbers and luggage requirements. Cruise passengers should also provide the exact ship, cruise company or embarkation location whenever possible.
If your journey includes a ferry to one of Quang Ninh's islands, allow sufficient time between the flight and ferry departure. Weather and seasonal conditions can affect maritime schedules.
Whether you are travelling from VDO to Ha Long Bay, continuing to Cam Pha or an island ferry port, heading towards Hai Phong or Hanoi, or arranging chauffeur service around Quang Ninh, WelcomeTaxi provides pre-booked private transportation designed around your itinerary.