Traveling to Italy and going to visit Genoa?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Genoa from Genoa Cristoforo Colombo Airport (GOA) and vice versa, as well as any other transfers from Genoa to any destination within Italy or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Genoa.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
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About Genoa
Genoa is the capital of Italy's Liguria region and the sixth largest city in the country. In 2015, its population within the administrative boundaries of the city counted 594,733 people. In the 2011 Italian census, the province of Genoa, which became the Genoa Metropolitan City in 2015, had 855,834 inhabitants. More than 1.5 million people live in the metropolitan area that stretches along the Italian Riviera.
Located in the Gulf of Genoa on the Ligurian Sea, Genoa has historically been one of the most important ports in the Mediterranean: it is currently the busiest port in Italy and the Mediterranean, and the 12th busiest in the European Union.
For more than seven centuries, from the 11th century to 1797, Genoa was the capital of one of the most powerful maritime republics. Especially from the 12th to the 15th centuries, the city played a leading role in European trade, becoming one of the continent's largest maritime powers and considered one of the richest cities in the world. It was also called la Superba ("The Proud Man") by Petrarch for its majesty on the sea and impressive landmark.
The city has been home to large shipyards and steel mills since the 19th century, and its sound financial sector dates back to the Middle Ages. Founded in 1407, the Bank of St. George is the oldest known state-owned depository bank in the world and has played a major role in the city's prosperity since the mid-15th century.
Genoa's historic center, also known as the Old Town, is one of the largest and most densely populated cities in Europe. Part of it was also inscribed on the World Heritage List (UNESCO) in 2006. Genoa's historic city center is also known for its narrow streets and lanes, called locally as "caruggi".
Genoa is also home to the University of Genoa, which dates back to the 15th century when it was known as the Genoese Athena. The city's rich cultural history in art, music and food made it the European Capital of Culture in 2004. It is the birthplace of Guglielmo Embriaco, Christopher Columbus, Andrea Doria, Niccolò Paganini, Giuseppe Mazzini, Renzo Piano and the founder of Grimaldi House, Grimaldo Canella, among others.
Genoa, the southern corner of the Milan-Turin-Genoa industrial triangle in northwestern Italy, is one of the country's most important economic centers. Many leading Italian companies are based in the city, including Fincantieri, Selex ES, Ansaldo Energia, Ansaldo STS, Edoardo Raffinerie Garrone, Piaggio Aerospace, Mediterranean Shipping Company and Costa Cruises.
How to get from Genoa to Genoa Airport
Bus
Buses from the city's two main railway stations - Brignoll and Principe - to Genoa Airport are operated by VOLABUS (ATM). The bus ride takes approximately 30 to 40 minutes and the service is available 7 days a week. Tickets can be purchased from the driver or at at various locations in the city centre, including train stations.
Taxi
There is no Uber in Genoa, and generally you cannot hail a cab on the street. Therefore, to take a taxi ride from Genoa to Genoa Airport, you will need to walk till the nearest taxi rank or to call any of the local taxi companies. The approximate fare from Genoa downtown to Genoa Airport is about EUR 15 (USD 17). However, if you order your taxi by phone, be ready that it will arrive to you with some euros already shown on taximeter, since the taxi drivers in Italy switch their taximeter on right after receiving an order, no matter where they are. And don't rely on your cabby's English language skills: the most taxi drivers in Italy do not speak foreign languages.
Private transfer
No doubt, this is the most hassle-free option to get from Genoa to Genoa Airport. If you book and pre-pay your transfer in advance - for example, at WelcomeTaxi - our driver will meet you at the doors, will help with your luggage and will safely drive you to the airport or to any other destination.