Traveling to Kenya and going to visit Nairobi?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Nairobi from Jomo Kenyatta International Airport (NBO) and vice versa, as well as any other transfers from Nairobi to any destination within Kenya or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Nairobi.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
Nairobi is the capital and largest city of Kenya, located in East Africa. It is a major political, financial, and cultural center for the region. Known as the "Green City in the Sun," Nairobi is unique for its mix of urban life and proximity to natural wildlife, even hosting a national park within city limits.
Key aspects of Nairobi:
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Economy and Business Hub: Nairobi is one of Africa's most important business centers, home to regional headquarters of global organizations and corporations, including the United Nations Environment Programme (UNEP) and UN-Habitat.
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Cultural and Social Life: Nairobi has a vibrant cultural scene with art galleries, museums like the Nairobi National Museum, theaters, and a variety of restaurants and markets. The city is known for its diverse, multicultural population and dynamic nightlife.
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Nairobi National Park: This unique park just outside the city center offers the rare opportunity to see lions, giraffes, and other wildlife with the city skyline in the background.
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Climate and Geography: Nairobi has a mild climate due to its high elevation, with warm days and cooler evenings.
Nairobi also serves as a gateway to Kenya’s renowned national parks and safari destinations, making it popular among tourists and an important stop for travelers to East Africa.
How to get from Nairobi to the airport
To get from Nairobi’s city center to Jomo Kenyatta International Airport (JKIA), which is about 15 kilometers (9 miles) away, you have several options:
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Taxi or Ride-Sharing Services
- Popular ride-sharing services like Uber, Bolt, and local taxi services are widely available and convenient. You can book a ride directly to the airport, which will take you right to your terminal.
- Cost: Approximately 1,500–3,000 KES (about 10–20 USD), depending on traffic and time of day.
- Time: Usually 20–45 minutes, but this can vary based on traffic.
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Airport Shuttle Services
- Some hotels and private companies offer airport shuttle services. Shuttles can be pre-booked, making this a reliable and safe option.
- Cost: 1,500–3,000 KES (10–20 USD) for shared shuttles; private transfers are usually more expensive.
- Time: Similar to taxis, around 20–45 minutes.
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Public Bus Services
- Public buses, such as Kenya Mpya and City Shuttle, operate from the central business district (CBD) to the airport. Although cheaper, buses may take longer due to stops and traffic.
- Cost: Around 100–300 KES (about 1–3 USD).
- Time: 45–90 minutes, depending on traffic and stops.
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Car Rental
- For those who have rented a car, most rental agencies allow drop-off at JKIA. Driving can be a good option but requires careful timing to avoid traffic.
- Cost: Varies by rental company and car model.
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Train Option (Future)
- Nairobi is currently developing a commuter rail service between the city and the airport, which will provide an additional option in the future.
Most travelers find that taxis or ride-sharing services offer the best combination of convenience and speed.