Travel comfortably in Cancun, Mexico, with pre-booked private transfers from Cancun International Airport (CUN). WelcomeTaxi provides airport transfers, chauffeur service, and direct transportation between the airport, Cancun Hotel Zone, downtown hotels, private villas, marinas, ferry terminals, and resorts along the Caribbean coast.
Choose a suitable vehicle with an English-speaking driver for local journeys or long-distance transfers across Quintana Roo and the Yucatan Peninsula. Services are available for family holidays, business travel, weddings, group transportation, sightseeing itineraries, and trips to Playa del Carmen, Puerto Morelos, Isla Mujeres ferry terminals, Chichen Itza, and other regional destinations.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Private Transportation in Cancun and the Mexican Caribbean
Cancun is one of Mexico’s leading coastal destinations and an important gateway to the Mexican Caribbean. Located in the state of Quintana Roo, the city combines an extensive beachfront resort district with a busy downtown area, international hotels, conference venues, marinas, restaurants, shopping centres, and ferry connections.
The city’s main visitor areas are spread across different zones. Cancun Hotel Zone occupies a long strip of land between the Caribbean Sea and Nichupté Lagoon, while downtown Cancun is located on the mainland. Resorts, private villas, residential developments, and attractions also extend north towards Costa Mujeres and south towards Puerto Morelos and the Riviera Maya.
WelcomeTaxi provides private transfers and chauffeur service for individual travellers, couples, families, corporate passengers, wedding guests, and organised groups. Transportation can be arranged from Cancun International Airport, hotels, private residences, ferry terminals, marinas, restaurants, event venues, and other accessible pickup points.
Airport Transfers from Cancun International Airport
Cancun International Airport (CUN) is the principal airport serving Cancun, the northern Riviera Maya, and many resorts in Quintana Roo. It receives domestic and international flights and is the usual arrival point for travellers staying in Cancun Hotel Zone, downtown Cancun, Costa Mujeres, Playa Mujeres, Puerto Morelos, and nearby resort areas.
A private airport transfer from CUN provides direct transportation to the passenger’s hotel, villa, apartment, marina, or other confirmed destination. The vehicle is reserved for the booking and is not shared with unrelated passengers. This removes the need to wait for a scheduled shuttle or arrange transportation after leaving the terminal.
Airport pickups can be organised for individual passengers as well as families and larger groups. Depending on the number of travellers and the amount of luggage, an appropriate sedan, minivan, van, minibus, or larger vehicle can be requested.
Return transfers from Cancun to the airport are also available. The pickup time should account for the location of the hotel, anticipated road conditions, terminal procedures, and the airline’s recommended check-in time. Resorts located beyond Cancun may require a considerably earlier departure than hotels in the city.
Transfers to Cancun Hotel Zone and Downtown
Cancun Hotel Zone, also known as Zona Hotelera, contains many of the city’s major beachfront resorts, restaurants, shopping centres, entertainment venues, and convention facilities. The district follows Boulevard Kukulcan and extends for many kilometres, so the exact hotel name and address are important when arranging transportation.
Downtown Cancun, or El Centro, offers local hotels, residential neighbourhoods, markets, restaurants, bus connections, and commercial services. A private transfer can connect downtown accommodation with the airport, Hotel Zone, ferry terminals, beaches, conference venues, and attractions elsewhere in the region.
Transportation is also available to Costa Mujeres and Playa Mujeres, north of the central city. These growing resort districts contain large hotels, golf facilities, beaches, and residential developments. Because they are outside the traditional Hotel Zone, travellers should confirm the complete resort name and location before booking.
Chauffeur Service in Cancun
Chauffeur service is suitable for passengers who require more flexibility than a single point-to-point transfer. A private vehicle and driver can be reserved by the hour or for a full day, allowing travellers to visit several destinations without arranging a new ride after every stop.
Hourly hire can be used for business meetings, conferences, weddings, restaurant reservations, shopping, private events, property visits, and personalised sightseeing. It is also practical for travellers staying in large resorts who want reliable transportation available according to a planned schedule.
English-speaking drivers make it easier for international visitors to confirm pickup details, stops, waiting arrangements, and the final destination. For itineraries involving several locations, passengers should provide the proposed route and approximate schedule in advance.
Cancun Ferry Terminal Transfers
Cancun is a common departure point for trips to Isla Mujeres. Passenger ferries operate from terminals in and around the Hotel Zone and from Puerto Juárez on the mainland. As services may depart from different terminals, passengers should confirm the ferry company and departure location before arranging transportation.
A private transfer can take travellers from Cancun International Airport or their hotel directly to the correct ferry terminal. This is particularly useful for passengers carrying luggage or continuing to accommodation on Isla Mujeres.
Transportation can also be arranged after the return ferry journey. A driver can collect passengers from the mainland terminal and take them to a hotel, private address, or the airport. Sufficient time should be allowed when combining a ferry crossing with an international flight.
Private Transfers to Puerto Morelos and the Riviera Maya
Puerto Morelos is located south of Cancun and is known for its beachfront hotels, quieter atmosphere, marina, and access to the surrounding reef and cenote routes. Private transportation is available between Cancun Airport, Cancun city, and accommodation in Puerto Morelos.
Long-distance transfers can continue south to Playa del Carmen and other resort areas along the Riviera Maya. A private vehicle provides door-to-door transportation without the fixed stops associated with shared shuttles or intercity buses.
Travellers should provide the full resort name rather than only the nearest town. Many properties use a Playa del Carmen, Cancun, or Riviera Maya postal description despite being located some distance from the urban centre.
Long-Distance Transfers from Cancun
Cancun is a useful starting point for regional journeys across Quintana Roo and the Yucatan Peninsula. WelcomeTaxi can arrange private long-distance transfers to hotels, historic towns, archaeological sites, ferry ports, and other destinations.
Chichen Itza is one of the best-known archaeological sites in Mexico and can be visited from Cancun as part of a long day trip or a wider regional itinerary. Private transportation allows travellers to choose their departure time and combine the site with additional stops where practical.
Other possible destinations include Valladolid, Ek Balam, Cobá, cenote areas, Akumal, Bacalar, and ferry terminals for Cozumel. Because road distances can be significant, the route and expected duration should be considered carefully when planning a return journey on the same day.
For itineraries lasting several days, travellers should provide the daily pickup locations, planned stops, overnight destinations, approximate travel times, and final drop-off. This makes it possible to select the correct vehicle and prepare an accurate quotation.
Why Pre-Book Instead of Taking a Regular Taxi?
Regular taxis are available in Cancun, but airport and resort transportation can be easier to manage when arranged before arrival. A pre-booked transfer confirms the pickup time, destination, vehicle category, passenger count, and luggage requirements in advance.
This is particularly helpful for families, larger groups, wedding parties, business travellers, and passengers requiring vans, minibuses, or child seats. Travellers do not need to search for several vehicles or determine whether a taxi has sufficient luggage capacity after landing.
Unlike a shared shuttle, a private transfer travels directly to the confirmed destination without collecting unrelated passengers from other terminals or stopping at several hotels. It also provides greater control over departure times for airport, ferry, and intercity connections.
Local Transportation and Travel Planning
Public buses operate between downtown Cancun and the Hotel Zone and can be convenient for short journeys without luggage. Intercity buses connect Cancun with several destinations across the Yucatan Peninsula. However, public transport may involve additional taxi journeys between a station and the passenger’s final hotel or resort.
Road traffic can increase around airport access roads, Boulevard Kukulcan, downtown Cancun, and the approaches to major resorts. Conditions may be busier during holiday periods, conferences, festivals, and peak arrival or departure times.
Hotel entrances can also be separated by considerable distances, particularly within the Hotel Zone and large all-inclusive developments. Passengers should provide the complete property name and avoid relying only on a hotel group or resort brand that may operate several nearby locations.
For airport pickups, travellers should confirm their flight number and arrival terminal. For hotel departures, the pickup location may be the main lobby or another designated entrance where vehicles are permitted to stop.
Private Transfers for Holidays, Events and Business Travel
Cancun welcomes leisure travellers, conference delegates, wedding groups, cruise passengers, and corporate visitors throughout the year. WelcomeTaxi can provide transportation for a single airport journey, a return booking, several scheduled appointments, or a full regional itinerary.
Services are available between airports, hotels, villas, ferry terminals, marinas, restaurants, event venues, golf courses, tourist attractions, and private addresses. Each booking is planned according to the route, schedule, passenger count, luggage, and required vehicle type.
By booking transportation in advance, passengers receive a direct service with an English-speaking driver and a private vehicle suitable for the journey. Whether you require an airport transfer, chauffeur service, ferry connection, wedding vehicle, or long-distance trip from Cancun, pre-booking provides greater comfort and control over your travel arrangements.