Traveling to Russia and going to visit Moscow?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Moscow from Sheremetyevo International Airport (SVO), Moscow Domodedovo Airport (DME), Vnukovo International Airport (VKO), Zhukovsky International Airport (ZIA) and vice versa, as well as any other transfers from Moscow to any destination within Russia or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Moscow.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
We are the first English-language transportation service in Russia designed especially for foreign tourists, business travelers and expats. For a long time we were the only one in this country.
Airport transfers in Moscow
If you are considering different options, how to get from Moscow to one of its international airports - Sheremetyevo (SVO), Domodedovo (DME), Vnukovo (VKO) or Zhukovsky (ZIA) - you can choose between public transport and Aeroexpress train, taxi and pre-booked transfer.
Aeroexpress trains depart approximately every 30-40 minutes from Belorussky railway station to Sheremetyevo Airport, from Paveletsky station to Domodedovo Airport, and from Kievsky station to Vnukovo airport. If you know more or less Moscow's urban transportation system and if you are travelling without luggage, it is probably not only the cheapest but even the most convenient option.
Taxi remains one of the most popular options to reach an airport from the city of Moscow. You can choose between a number of taxi (or ridesharing) apps working here, the biggest are Yandex.Taxi and Uber Russia (alas, your original Uber app will not work here). However, first of all you must be aware that your European or American credit card almost for sure will not be linked with neither of these apps, therefore prepare cash rubles before to jump in a cab. Secondly, don't expect that a Moscow cabby will speak even one single English word, they don't. Thirdly, taxi apps will not offer you pre-booking, but only ordering ASAP. And finally, seriously consider the safety issue: most taxi drivers in Moscow are underpaid young immigrants from Central Asian countries, who spend 12, 15 or more hours in their cabs trying to gain some money at the end of shift after paying car rent and fueling the car.
Pre-booked airport transfer. This is the most safe, reliable and convenient option to get from Moscow to Sheremetyevo, Domodedovo, Vnukovo or Zhukovsky airport. There is a number of transfer companies which you can find on Internet. But take in consideration, that WelcomeTaxi is almost the only one offering you an English-speaking driver at very affordable and competitive price. Be it for your business needs or for leasure, get instant quote and book online your hassle-free airport transfer in Moscow!
Railway station transfers in Moscow
Metro remains obviousy the most cost-saving option to get from Leningradsky, Kievsky, Belorussky or any other of ten Moscow railway stations to your Moscow home. It can be also rather convenient option, but only if you travel without luggage and if you perfectly know how to reach your hotel by Moscow's public transport.
As for taxi, you will not find here a queue of cabs waiting for their passengers in front of railway terminals, as you used to see in European cities. Instead, you are supposed to use Yandex.Taxi, Uber Russia or any other taxi app. Taxis in Moscow are really very cheap. However, apart of card payment and safety issues mentioned here above, be aware that finding your cab among many dozens of other cabs near the station can be a challenge, especially taking in consideration that your cabby will not be able to communicate in English and that he is allowed to stay in front of the terminal not more than 5 minutes, otherwise he faces a high money penalty.
Considering the above mentioned issues, you can easily realize: the best way to reach your hotel from Leningradsky or other railway station is to pre-book and pre-pay your railway station transfer. Your driver will meet you with the name tag straight on the exit from the platform (or even at wagon door) and will safely drive you to any destination inside or outside Moscow.
City rides in Moscow
Moscow metro is, no doubt, the quickiest method to move between different points within the city, taking in consideration metro network density and famous Moscow traffic jams - even if not the most comfortable one. In you are in a hurry, if you speak some Russian and if you are not worrying very much about the above mentioned safety issues, than your preferable option may also be taxi.
But if you plan your journey at least one day in advance, if you prefer to move safely and in style, then you should consider pre-booked transfer in the city, too. Although our main speciailzation are airport transfers, we will be glad to drive you between any other locations inside or outside the city of Moscow.
Inter-city transfers
Although Moscow has good railway connection with almost every neighboring city and region, pre-booked inter-city transfer with English-speaking driver may be the most easy, comfortable and safe (especially in the situation of COVID-19 pandemy) option to get from Moscow to Kaluga, Tver, Vladimir, Suzdal, Tula, Ryazan, Yaroslavl, Smolensk, as well as to any other close or distant city in Russia. Moreover, if you plan to spend in that cities only few hours and return to Moscow at the same day, we can offer you an essential discount for your return.