Traveling to Russia and going to visit Moscow?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Moscow from Sheremetyevo International Airport (SVO), Moscow Domodedovo Airport (DME), Vnukovo International Airport (VKO), Zhukovsky International Airport (ZIA) and vice versa, as well as any other transfers from Moscow to any destination within Russia or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Moscow.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
We are the first English-language transportation service in Russia designed especially for foreign tourists, business travelers and expats. For a long time we were the only one in this country.
Airport transfers in Moscow
If you are considering different options, how to get from Moscow to one of its international airports - Sheremetyevo (SVO), Domodedovo (DME), Vnukovo (VKO) or Zhukovsky (ZIA) - you can choose between public transport and Aeroexpress train, taxi and pre-booked transfer.
Aeroexpress trains depart approximately every 30-40 minutes from Belorussky railway station to Sheremetyevo Airport, from Paveletsky station to Domodedovo Airport, and from Kievsky station to Vnukovo airport. If you know more or less Moscow's urban transportation system and if you are travelling without luggage, it is probably not only the cheapest but even the most convenient option.
Taxi remains one of the most popular options to reach an airport from the city of Moscow. You can choose between a number of taxi (or ridesharing) apps working here, the biggest are Yandex.Taxi and Uber Russia (alas, your original Uber app will not work here). However, first of all you must be aware that your European or American credit card almost for sure will not be linked with neither of these apps, therefore prepare cash rubles before to jump in a cab. Secondly, don't expect that a Moscow cabby will speak even one single English word, they don't. Thirdly, taxi apps will not offer you pre-booking, but only ordering ASAP. And finally, seriously consider the safety issue: most taxi drivers in Moscow are underpaid young immigrants from Central Asian countries, who spend 12, 15 or more hours in their cabs trying to gain some money at the end of shift after paying car rent and fueling the car.
Pre-booked airport transfer. This is the most safe, reliable and convenient option to get from Moscow to Sheremetyevo, Domodedovo, Vnukovo or Zhukovsky airport. There is a number of transfer companies which you can find on Internet. But take in consideration, that WelcomeTaxi is almost the only one offering you an English-speaking driver at very affordable and competitive price. Be it for your business needs or for leasure, get instant quote and book online your hassle-free airport transfer in Moscow!
Railway station transfers in Moscow
Metro remains obviousy the most cost-saving option to get from Leningradsky, Kievsky, Belorussky or any other of ten Moscow railway stations to your Moscow home. It can be also rather convenient option, but only if you travel without luggage and if you perfectly know how to reach your hotel by Moscow's public transport.
As for taxi, you will not find here a queue of cabs waiting for their passengers in front of railway terminals, as you used to see in European cities. Instead, you are supposed to use Yandex.Taxi, Uber Russia or any other taxi app. Taxis in Moscow are really very cheap. However, apart of card payment and safety issues mentioned here above, be aware that finding your cab among many dozens of other cabs near the station can be a challenge, especially taking in consideration that your cabby will not be able to communicate in English and that he is allowed to stay in front of the terminal not more than 5 minutes, otherwise he faces a high money penalty.
Considering the above mentioned issues, you can easily realize: the best way to reach your hotel from Leningradsky or other railway station is to pre-book and pre-pay your railway station transfer. Your driver will meet you with the name tag straight on the exit from the platform (or even at wagon door) and will safely drive you to any destination inside or outside Moscow.
City rides in Moscow
Moscow metro is, no doubt, the quickiest method to move between different points within the city, taking in consideration metro network density and famous Moscow traffic jams - even if not the most comfortable one. In you are in a hurry, if you speak some Russian and if you are not worrying very much about the above mentioned safety issues, than your preferable option may also be taxi.
But if you plan your journey at least one day in advance, if you prefer to move safely and in style, then you should consider pre-booked transfer in the city, too. Although our main speciailzation are airport transfers, we will be glad to drive you between any other locations inside or outside the city of Moscow.
Inter-city transfers
Although Moscow has good railway connection with almost every neighboring city and region, pre-booked inter-city transfer with English-speaking driver may be the most easy, comfortable and safe (especially in the situation of COVID-19 pandemy) option to get from Moscow to Kaluga, Tver, Vladimir, Suzdal, Tula, Ryazan, Yaroslavl, Smolensk, as well as to any other close or distant city in Russia. Moreover, if you plan to spend in that cities only few hours and return to Moscow at the same day, we can offer you an essential discount for your return.