Book private transfers and chauffeur service in Hanoi, Vietnam, with convenient pickup from Hanoi Noi Bai International Airport (HAN), hotels, apartments and other locations across the city. Pre-booked airport transfers provide comfortable door-to-door travel to the Old Quarter, Hoan Kiem, West Lake, Ba Dinh and other districts with professional English-speaking drivers.
WelcomeTaxi also arranges point-to-point journeys, hourly chauffeur service and long-distance transfers from Hanoi to destinations across northern Vietnam. Whether you are travelling for business, sightseeing or continuing to destinations such as Ha Long, Ninh Binh or Sapa, your vehicle and pickup can be arranged in advance.
How It Works
 |
Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
 |
Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
 |
The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service in Hanoi
Hanoi is the capital of Vietnam and one of the country's most important cultural, administrative and transport centres. The city combines the historic streets of the Old Quarter with lakes, temples, French colonial architecture, modern business districts and rapidly developing suburbs. It is also a major gateway for journeys throughout northern Vietnam.
WelcomeTaxi provides pre-booked private transfers and chauffeur service in Hanoi for individual travellers, families, business visitors and groups. Transportation can be arranged between the airport, hotels, private addresses, railway stations, business venues and destinations outside the city. Booking in advance is especially useful for international visitors who want their vehicle and pickup details arranged before arrival.
Hanoi Airport Transfers
Hanoi Noi Bai International Airport (HAN) is the principal airport serving Hanoi and northern Vietnam. The airport has separate domestic and international passenger terminals and is located north of central Hanoi.
A private transfer from Noi Bai Airport provides direct transportation to hotels and addresses throughout Hanoi, including the Old Quarter, Hoan Kiem, Ba Dinh, Tay Ho, Cau Giay and other districts. Instead of arranging transportation after landing, passengers can have a suitable vehicle booked in advance for the complete journey to their destination.
Airport transfers are particularly convenient for travellers arriving with luggage, families with children and groups requiring a larger vehicle. English-speaking drivers can make communication easier for international visitors and help simplify the first journey after arrival in Vietnam.
Getting from Noi Bai Airport to Central Hanoi
Travellers arriving at Noi Bai Airport have several transportation options. Public buses connect the airport with different parts of Hanoi, including routes towards the city centre and Hanoi Railway Station. Taxis and other road transport services are also available at the terminals.
A pre-booked private transfer offers a more direct alternative. Passengers travel from the airport to their exact hotel, apartment or other address without changing buses or finding onward transportation after reaching a central stop. This can be particularly useful after a long international flight or when arriving with several pieces of luggage.
Travel time varies depending on traffic and the exact destination. Hanoi is a large and busy city, so extra time should always be allowed when travelling to the airport for a departing flight.
Getting Around Hanoi
Hanoi has an extensive network of buses, taxis and urban rail services, while motorcycles and scooters remain a highly visible part of everyday traffic. For visitors, the most historic central areas can often be explored on foot, especially around Hoan Kiem Lake and the Old Quarter.
However, distances between districts can be significant. Business travellers may need to move between central Hanoi, Tay Ho, Cau Giay and other commercial areas, while leisure travellers may have hotels or attractions located well beyond the walkable historic centre.
Private transportation is useful when travelling with luggage, keeping to a fixed schedule or making several stops during the day. A pre-booked vehicle also removes the need to arrange a new taxi for every stage of an itinerary.
Chauffeur Service in Hanoi
Hourly chauffeur service is suitable for travellers who need a vehicle for several journeys rather than a single transfer. The driver and vehicle can remain available according to the booked schedule, making it easier to coordinate meetings, sightseeing, shopping, restaurants and other appointments.
Business visitors can use a chauffeur for transportation between hotels, offices, conference venues and industrial or commercial areas. Leisure travellers may find the service useful when visiting attractions spread across different parts of Hanoi or when combining the city with nearby destinations.
For groups, private vans and minibuses provide a practical way to travel together instead of dividing passengers between several cars.
Private Transfers from Hanoi to Ha Long
Ha Long and the surrounding coastal area are among the most popular onward destinations from Hanoi. Many international visitors travel from the capital or directly from Noi Bai Airport towards Ha Long Bay for cruises, hotels and sightseeing.
A private transfer provides direct transportation between a Hanoi hotel, Noi Bai Airport and accommodation or cruise departure areas around Ha Long. This avoids coordinating several separate transport services and is especially convenient for families, groups and passengers carrying substantial luggage.
Pre-booking can also be useful when cruise departure times or hotel check-in schedules require a specific pickup time in Hanoi.
Hanoi to Ninh Binh Private Transfers
Ninh Binh is another popular destination for travellers exploring northern Vietnam. The region is known for limestone landscapes, river excursions, temples and countryside attractions around areas such as Tam Coc and Trang An.
Many of these destinations lie outside major urban centres, making a private vehicle particularly convenient for travellers whose accommodation is not located directly beside a railway or bus station. Transfers can be arranged from Hanoi hotels or from Noi Bai Airport directly to the chosen destination.
For travellers planning several stops, an hourly or day-based chauffeur arrangement may provide additional flexibility compared with a simple one-way journey.
Long-Distance Transfers from Hanoi
Hanoi is a natural starting point for longer road journeys across northern Vietnam. Private transfers can be arranged to destinations including Ha Long, Ninh Binh and other cities, resorts and countryside locations according to operational availability.
Long-distance private transfers can be particularly useful when public transport requires several connections or when the final destination is outside a major town. Passengers are collected directly from their hotel, private address or airport and taken to the final destination in the same vehicle.
Journeys to more distant destinations such as Sapa require substantially more travel time, but a private transfer may still be preferred by travellers who value door-to-door service, schedule flexibility and a vehicle reserved exclusively for their party.
Why Pre-Book Instead of Taking a Regular Taxi?
Taxis are widely available in Hanoi and are practical for many short journeys within the city. A pre-booked transfer is more suitable when the journey requires advance planning, a specific vehicle type or transportation beyond the metropolitan area.
For airport arrivals, pre-booking means that the pickup and destination are arranged before the flight. For groups, it allows a van or larger vehicle to be reserved according to passenger and luggage requirements. For regional journeys, the complete route can be organised in advance instead of negotiating a long-distance trip after entering a taxi.
International travellers may also prefer an English-speaking driver, particularly when travelling to private addresses, resorts or destinations outside central Hanoi.
Business Transportation in Hanoi
As Vietnam's capital, Hanoi hosts government institutions, international organisations, corporate offices, conferences and major business events. Travellers may need transportation between Noi Bai Airport, central hotels and meetings in different parts of the metropolitan area.
A chauffeur service can help coordinate a busy itinerary without arranging separate taxis throughout the day. The same vehicle can be available for airport pickup, meetings, hotel transfers and evening appointments according to the booked schedule.
For delegations and larger groups, vans and minibuses can keep passengers together and simplify movement between multiple locations.
Useful Travel Information for Hanoi
Hanoi traffic can appear intense to first-time visitors, particularly in central districts where motorcycles, cars, buses and pedestrians share busy streets. Travel times can vary considerably depending on the time of day, weather and destination.
The Old Quarter and Hoan Kiem area contain many hotels, restaurants and attractions within a relatively small area, making walking practical for short sightseeing journeys. Other districts are more spread out and may be better reached by public transport, taxi or private car.
When booking an airport or long-distance transfer, provide accurate passenger numbers and luggage details so that a suitable vehicle can be arranged. It is also advisable to leave sufficient time for journeys to Noi Bai Airport, especially when travelling during periods of heavy traffic.
Book a Private Transfer in Hanoi
WelcomeTaxi offers pre-booked transportation for airport arrivals, hotel transfers, chauffeur hire and long-distance journeys from Hanoi. Whether you need a transfer from Noi Bai International Airport, a private vehicle for several hours in the city or direct transportation to another destination in northern Vietnam, your journey can be arranged in advance with a suitable vehicle and professional driver.