New Chitose Airport (CTS) is the main international gateway to Sapporo, Hokkaido, Japan, serving both city visitors and travelers continuing to ski resorts, hot springs, and regional destinations. WelcomeTaxi offers pre-booked airport transfers and private transfers from CTS with comfortable vehicles, fixed arrangements, and English-speaking drivers.
Our chauffeur service is suitable for direct transfers to Sapporo, connections with Sapporo Okadama Airport (OKD), business travel, family trips, ski holidays, and long-distance transfers across Hokkaido. Travel from the airport to your hotel, meeting point, resort, or regional destination with a private driver arranged in advance.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from New Chitose Airport to Sapporo
New Chitose Airport (CTS) is the primary airport serving Sapporo and the wider Hokkaido region of Japan. Located south-east of Sapporo, near Chitose and Tomakomai, it is the main arrival point for international visitors, domestic travelers, ski tourists, business passengers, and families traveling to northern Japan. For most travelers heading to Sapporo, Niseko, Otaru, Furano, Rusutsu, Noboribetsu, Lake Toya, or other Hokkaido destinations, New Chitose Airport is the natural starting point.
WelcomeTaxi provides private airport transfers from New Chitose Airport with pre-booked vehicles and English-speaking drivers. The service is designed for travelers who want a smooth arrival after a long flight, a reliable pickup in winter conditions, or a direct door-to-door transfer without changing trains or carrying luggage through stations.
Getting from New Chitose Airport to Sapporo
There are several transportation options from New Chitose Airport to Sapporo. The most common choices are JR train, airport bus, regular taxi, rental car, and pre-booked private transfer. Each option can work well depending on your schedule, luggage, group size, destination, and comfort expectations.
The JR Rapid Airport train is one of the fastest public transport options between New Chitose Airport and Sapporo Station. It is convenient for solo travelers or passengers staying close to Sapporo Station. However, if your hotel is in Susukino, Odori, Nakajima Park, Maruyama, or another district, you may still need a taxi, subway ride, or walk after reaching the station. During busy travel periods and winter holidays, trains can also be crowded, especially with ski bags and large suitcases.
Airport buses connect New Chitose Airport with several areas of Sapporo and can be useful if your hotel is close to one of the bus stops. The journey is usually more direct than the train for some hotel zones, but travel time depends on traffic, road conditions, and the number of stops. In winter, heavy snow can also make road travel slower, so it is important to plan with enough time.
Regular taxis are available at the airport, but they are not always the best solution for visitors arriving with luggage, children, ski equipment, or a larger group. Vehicle size may be limited, communication can vary, and the final price depends on distance, route, traffic, and waiting time. For travelers who prefer a confirmed vehicle and clear arrangements before arrival, a private airport transfer is often more practical.
Private Transfers from CTS with English-Speaking Drivers
A pre-booked transfer from New Chitose Airport gives you a private vehicle arranged in advance for your arrival time, route, and passenger needs. Your driver meets you according to the booking details and takes you directly to your destination without shared stops. This is especially useful after long-haul flights, late arrivals, winter delays, or when traveling with family, business guests, luggage, ski equipment, or multiple passengers.
WelcomeTaxi’s airport transfer service from CTS is suitable for hotels, apartments, offices, conference venues, ski resorts, cruise-related travel, and regional destinations across Hokkaido. Instead of navigating ticket machines, station transfers, luggage storage, or local taxi lines, you can continue directly from the airport to your final address.
English-speaking drivers are particularly valuable in Hokkaido, where many destinations are outside central Sapporo and where clear communication can be important for pickup points, hotel entrances, ski equipment, child seats, route preferences, and long-distance travel. A private transfer also gives more flexibility if you are traveling to a resort, ryokan, remote hotel, golf course, or hot spring area.
Chauffeur Service in Sapporo and Hokkaido
In addition to airport transfers, WelcomeTaxi can arrange chauffeur service for travelers who need private transport in and around Sapporo. This can include business meetings, hotel-to-restaurant transfers, private city transportation, hourly hire, event travel, or full-day trips around Hokkaido.
Sapporo is a large northern city with distinct travel patterns. Central districts such as Sapporo Station, Odori, Susukino, Nakajima Park, and Maruyama are well connected by public transport, but private chauffeur service becomes much more useful when your itinerary includes multiple stops, evening travel, winter weather, luggage, or destinations outside the metro area. For business travelers, a chauffeur-driven vehicle can also reduce waiting time and make movements between meetings more predictable.
For leisure travelers, a private car with driver can be useful for visiting Otaru, Jozankei Onsen, Lake Shikotsu, Asahikawa, Furano, Biei, Noboribetsu, Lake Toya, or ski resorts such as Niseko and Rusutsu. These routes can involve mountain roads, snow conditions, limited public transport schedules, and luggage requirements that make private transportation more comfortable than combining trains, buses, and local taxis.
Long-Distance Transfers from New Chitose Airport
New Chitose Airport is not only an airport for Sapporo. It is also a key gateway for long-distance transfers across Hokkaido. Many visitors arrive at CTS and continue directly to ski resorts, hot spring towns, national parks, coastal cities, or rural hotels. In these cases, a pre-booked transfer can save time and reduce the stress of coordinating multiple public transport connections.
Popular long-distance routes from New Chitose Airport include transfers to Niseko, Hirafu, Rusutsu, Otaru, Furano, Biei, Noboribetsu Onsen, Lake Toya, Tomakomai, Asahikawa, and other Hokkaido destinations. These journeys may require larger vehicles, winter-ready transport planning, and enough luggage space for skis, snowboards, strollers, or multiple suitcases.
For families and small groups, a private transfer can be more convenient than buying several rail or bus tickets, especially when traveling door to door. For luxury travelers and corporate guests, chauffeur service offers privacy, comfort, and a more polished arrival experience.
Why Pre-Book Instead of Taking a Regular Taxi?
A regular airport taxi can be suitable for simple short journeys, but it may not always match the needs of international visitors arriving at New Chitose Airport. Availability, vehicle size, language, luggage space, and total cost can be uncertain, particularly during peak ski season, holidays, bad weather, or late-night arrivals.
With a pre-booked airport transfer, the route, passenger count, luggage needs, and destination are arranged in advance. This helps avoid misunderstandings and reduces the risk of needing multiple taxis for a group. It also gives travelers a more predictable start to the trip, especially when continuing beyond Sapporo to resorts or regional hotels.
For passengers arriving with ski equipment, children, senior travelers, or important business schedules, the value is not only comfort but also coordination. Your transportation is planned before landing, so you can leave the airport without comparing transport options on the spot.
Local Travel Specifics Around Sapporo
Hokkaido travel is highly seasonal. In winter, snow and icy roads can affect journey times, especially on routes to ski resorts and mountain areas. In summer and autumn, visitors often travel longer distances for nature, flower fields, hot springs, lakes, and scenic drives. A private transfer helps adapt transport to the real itinerary rather than only to the nearest railway station.
New Chitose Airport also serves as a connection point for travelers who may need to reach Sapporo Okadama Airport (OKD), the smaller airport used mainly for regional flights within Hokkaido. While CTS is the main international and domestic gateway for Sapporo, OKD can be relevant for onward local flights, private travel planning, or regional connections.
Whether you are arriving for business, skiing, sightseeing, a cruise extension, or a family holiday, WelcomeTaxi provides airport transfers, chauffeur service, and long-distance private transfers from New Chitose Airport with international booking standards and local route knowledge.