Traveling to Japan and going to arrive at CTS airport?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers from New Chitose Airport (CTS) to Sapporo and vice versa, as well as any other transfers from CTS airport or from Sapporo to any other destination.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Sapporo and its surroundings.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our English-language customer support by phone or by WhatsApp will be at your disposal 24/7 after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
New Chitose Airport (新千歳空港, Shin‑Chitose Kūkō; IATA: CTS, ICAO: RJCC) is the primary commercial airport serving Sapporo and the wider Hokkaido region in northern Japan. Located about 5 km south‑southeast of Chitose and Tomakomai, it is the largest airport in Hokkaido by both land area and passenger traffic.
Key Highlights
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Opened in July 1988 to replace the older Chitose Airport; it became Japan’s first 24-hour airport in 1994, although international flight hours are restricted due to the adjoining Japan Air Self-Defense Force base.
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Traffic & Routes: Handles over 23 million passengers annually, ranking fifth busiest in Japan. The Sapporo–Tokyo Haneda route is the second-busiest air route in the world.
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Infrastructure: Features two domestic runways, a semicircular domestic terminal with 18 gates, plus an international terminal with 8 gates. Also adjacent to a military base with shared taxiways and occasional runway use.
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Facilities: Besides shopping and dining, it houses unique amenities like Japan’s first airport onsen (hot spring), a cinema, Doraemon and Hello Kitty themed play zones, and Royce’ Chocolate World. There's also an on-site hotel (Air Terminal Hotel) and a premium business-jet terminal opened in 2023.
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Transportation: Well-connected by frequent JR train service (~40 min to Sapporo), buses (~70–90 min), taxis, and rental cars. There’s also a free shuttle to Rera Chitose Outlet Mall.
Why It's Special
New Chitose is more than a transit hub—it's a destination. Whether you're warming up in the onsen, catching a movie, exploring themed attractions, or sampling Hokkaido’s gourmet treats, it turns layovers into leisure time.
In summary: New Chitose Airport is a modern, high-traffic gateway to Hokkaido—offering excellent transport links, impressive passenger numbers, and standout amenities that make it unique among global airports.
How to get from New Chitose Airport to Sapporo
Here are the best ways to get from New Chitose Airport (CTS) to central Sapporo:
1. JR Hokkaido Rapid / Special Rapid “Airport” train
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Fastest & most reliable: ~33–37 minutes direct to Sapporo Station
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Fare: ¥1,150 (*plus ¥840 for a reserved “U‑seat”)
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Frequency: every ~12–15 minutes from around 8 AM to 10 PM; outside those hours, local trains run
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Luggage: Regular cars have limited space; reserve a U‑seat if you have large bags
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IC cards: Accepts Kitaca/Suica/PASMO
Recommended when you want speed and reliability, and don’t mind carrying luggage onboard.
2. Airport Limousine Bus
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Duration: ~70–80 minutes (traffic-dependent)
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Fare: ¥1,100–1,300 one-way
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Departs from: 1F of both terminals; boards outside arrivals
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Pros: Plenty of luggage space, some go directly to downtown hotels
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Cons: Slower and subject to road congestion—locals generally recommend the train unless you have lots of luggage or a hotel stop
Ideal for those with heavy luggage, or traveling directly to a hotel served by the bus.
3. Taxi or private transfer
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Taxi (metered): ~¥10,000–¥18,000 / ~60–70 minutes
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Flat-rate taxi: ~¥9,000–¥11,000, bookable in advance
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Private transfer: Pre-booked driver meeting you upon arrival
Best for comfort, door-to-door service, travel with lots of bags or in groups—though much more expensive.
4. Rental car
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Driving time: ~1 hour on expressway (~45 km)
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Cost: Base rental (¥5,500–9,900 for 12 h; higher for 24 h), plus fuel and tolls (~¥1,300)
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When to choose: If you're planning to explore beyond Sapporo (e.g., skiing, day trips). Otherwise, inconvenient in the city due to parking.
Local wisdom from travelers:
“The train is fast and cheaper—no one cares how many bags you have.”
“If you have large luggage, reserve U‑seats or send bags ahead via luggage delivery.”
Quick comparison
| Option | Time | Cost (¥) | Pros | Cons |
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| Train | 33–37 min | 1,150 (+840 seat) | Fast, frequent, easy access | Limited luggage space |
| Bus | 70–80 min | 1,100–1,300 | Luggage space, hotel drop-off | Slower, traffic-dependent |
| Taxi/Transfer | 60–70 min | 9,000–18,000 | Private, door-to-door, comfy | Expensive, traffic risk |
| Rental Car | ~1 hour | ~5,500–12,000+ | Flexibility, sightseeing ready | Parking hassles, urban driving |
Tips for your choice:
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Short on time & moderate luggage: Go with the train. Consider a reserved U-seat if you're carrying larger items.
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Bulky luggage or stay near bus stop/hotel: Choose the limousine bus.
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Traveling with heavy items, family, or for maximum convenience: A taxi or private transfer works.
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Planning to explore beyond Sapporo: Rent a car after arriving.