Planning your trip to Japan and arriving at New Chitose Airport?
WelcomeTaxi offers reliable private transfers from New Chitose Airport (CTS) to Sapporo and any destination across Japan. Enjoy meet-and-greet service, English-speaking drivers, and fixed prices — no surprises. You can also book an hourly hire with driver in Sapporo for sightseeing or business trips. Get your instant quote from WelcomeTaxi and book online in seconds.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
New Chitose Airport (新千歳空港, Shin‑Chitose Kūkō; IATA: CTS, ICAO: RJCC) is the primary commercial airport serving Sapporo and the wider Hokkaido region in northern Japan. Located about 5 km south‑southeast of Chitose and Tomakomai, it is the largest airport in Hokkaido by both land area and passenger traffic.
Key Highlights
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Opened in July 1988 to replace the older Chitose Airport; it became Japan’s first 24-hour airport in 1994, although international flight hours are restricted due to the adjoining Japan Air Self-Defense Force base.
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Traffic & Routes: Handles over 23 million passengers annually, ranking fifth busiest in Japan. The Sapporo–Tokyo Haneda route is the second-busiest air route in the world.
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Infrastructure: Features two domestic runways, a semicircular domestic terminal with 18 gates, plus an international terminal with 8 gates. Also adjacent to a military base with shared taxiways and occasional runway use.
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Facilities: Besides shopping and dining, it houses unique amenities like Japan’s first airport onsen (hot spring), a cinema, Doraemon and Hello Kitty themed play zones, and Royce’ Chocolate World. There's also an on-site hotel (Air Terminal Hotel) and a premium business-jet terminal opened in 2023.
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Transportation: Well-connected by frequent JR train service (~40 min to Sapporo), buses (~70–90 min), taxis, and rental cars. There’s also a free shuttle to Rera Chitose Outlet Mall.
Why It's Special
New Chitose is more than a transit hub—it's a destination. Whether you're warming up in the onsen, catching a movie, exploring themed attractions, or sampling Hokkaido’s gourmet treats, it turns layovers into leisure time.
In summary: New Chitose Airport is a modern, high-traffic gateway to Hokkaido—offering excellent transport links, impressive passenger numbers, and standout amenities that make it unique among global airports.
How to get from New Chitose Airport to Sapporo
Here are the best ways to get from New Chitose Airport (CTS) to central Sapporo:
1. JR Hokkaido Rapid / Special Rapid “Airport” train
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Fastest & most reliable: ~33–37 minutes direct to Sapporo Station
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Fare: ¥1,150 (*plus ¥840 for a reserved “U‑seat”)
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Frequency: every ~12–15 minutes from around 8 AM to 10 PM; outside those hours, local trains run
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Luggage: Regular cars have limited space; reserve a U‑seat if you have large bags
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IC cards: Accepts Kitaca/Suica/PASMO
Recommended when you want speed and reliability, and don’t mind carrying luggage onboard.
2. Airport Limousine Bus
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Duration: ~70–80 minutes (traffic-dependent)
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Fare: ¥1,100–1,300 one-way
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Departs from: 1F of both terminals; boards outside arrivals
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Pros: Plenty of luggage space, some go directly to downtown hotels
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Cons: Slower and subject to road congestion—locals generally recommend the train unless you have lots of luggage or a hotel stop
Ideal for those with heavy luggage, or traveling directly to a hotel served by the bus.
3. Taxi or private transfer
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Taxi (metered): ~¥10,000–¥18,000 / ~60–70 minutes
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Flat-rate taxi: ~¥9,000–¥11,000, bookable in advance
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Private transfer: Pre-booked driver meeting you upon arrival
Best for comfort, door-to-door service, travel with lots of bags or in groups—though much more expensive.
4. Rental car
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Driving time: ~1 hour on expressway (~45 km)
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Cost: Base rental (¥5,500–9,900 for 12 h; higher for 24 h), plus fuel and tolls (~¥1,300)
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When to choose: If you're planning to explore beyond Sapporo (e.g., skiing, day trips). Otherwise, inconvenient in the city due to parking.
Local wisdom from travelers:
“The train is fast and cheaper—no one cares how many bags you have.”
“If you have large luggage, reserve U‑seats or send bags ahead via luggage delivery.”
Quick comparison
| Option | Time | Cost (¥) | Pros | Cons |
|---|---|---|---|---|
| Train | 33–37 min | 1,150 (+840 seat) | Fast, frequent, easy access | Limited luggage space |
| Bus | 70–80 min | 1,100–1,300 | Luggage space, hotel drop-off | Slower, traffic-dependent |
| Taxi/Transfer | 60–70 min | 9,000–18,000 | Private, door-to-door, comfy | Expensive, traffic risk |
| Rental Car | ~1 hour | ~5,500–12,000+ | Flexibility, sightseeing ready | Parking hassles, urban driving |
Tips for your choice:
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Short on time & moderate luggage: Go with the train. Consider a reserved U-seat if you're carrying larger items.
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Bulky luggage or stay near bus stop/hotel: Choose the limousine bus.
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Traveling with heavy items, family, or for maximum convenience: A taxi or private transfer works.
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Planning to explore beyond Sapporo: Rent a car after arriving.