Traveling to Italy and going to arrive at GOA airport?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers from Genoa Cristoforo Colombo Airport (GOA) to Genoa and vice versa, as well as any other transfers from GOA airport or from Genoa to any other destination.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Genoa and its surroundings.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our English-language customer support by phone or by WhatsApp will be at your disposal 24/7 after placing your order.
HOW IT WORKS
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
OUR BENEFITS
English-speaking drivers
Free cancellation
Always fixed fares
Different payment methods
Flight status monitoring
Meet-and-greet service
WHAT OUR CUSTOMERS SAY
United States
Out standing job
We proudly provided our services to:
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FREQUENTLY ASKED QUESTIONS
How far in advance should I book a ride?
Your transfer or hourly hire service should be booked at least 72 hours in advance. If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
What pick-up time should I specify for transfer?
If you require a transfer from an airport or railway station, we recommend that you specify your flight or train arrival time as the start of your transfer. This will make it easier for the driver to organize the meeting.
If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page. For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.
How do I know if my order has been accepted?
Once you have submitted the booking, you will receive an e-mail with detailed information about your booking, all the relevant information for your trip and with order status as "Waiting".
As soon as we receive and register your payment, your order status will be changed to "Accepted" and you will receive another email with the new order status.
If you do not receive the confirmation e-mail, please contact our manager by e-mail at office@welcome.taxi.
How do I change my booking?
To change your booking, please contact our support at office@welcome.taxi.
Important note: Changes in your order requested less than 72 hours before the trip may be declined.
How can I cancel my booking?
There are two ways to cancel your booking:
- Via the booking page at our web site entering in the respective form field the cancellation number provided in the booking voucher, at least 72 hours before the trip.
- By contacting our support team, if it is less than 72 hours before your ride.
Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you or contacting Customer Support via e-mail at office@welcome.taxi.
Provide the order number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
How will I find my driver?
For airport transfers, if you added meet-and-greet option to your order, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas. Your driver will meet you with a nameplate displaying the first and last names you provided during the booking, or any other text you provided in your booking request.
Important note: We strongly recommend you to add the meet-and-greet option to your airport transfer booking.
For hotel transfers, the driver will wait you in the lobby.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.
How can I be sure that my driver will pick me up?
We guarantee that the driver will make their best to meet you.
The driver will have your phone/WhatsApp number and you will have theirs. Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team.
I cannot find my driver. What I have to do?
If you can't find the driver, please check the names on the nametags again. The driver may not have noticed when you passed by.
Try to contact the driver by phone/WhatsApp. If the driver did no respond and did not contact you during the meeting time, please contact our support team.
Finally, go to the Information desk to book a taxi from the airport or train station to the city, from the hotel to the airport or train station, or for any other route our driver was supposed to take you.
Important note: If the driver fails to meet you, we will refund your money.
Genoa Airport (GOA), also known as Cristoforo Colombo Airport (Italian "Aeroporto Cristoforo Colombo"), commonly known as Genoa-Sestri Ponente Airport depending on the neighborhood it is located in, is an international airport situated on an artificial peninsula 7.4 km west of Genoa, Italy.
The airport is the most important in the Liguria region, serving the city and port of Genoa and a large population in southern Piedmont. In 2018, Genoa was the 21st busiest airport in Italy with 1,455,626 passengers. In 2020, the airport handled 397,191 passengers.
How to get from Genoa Airport to Genoa city
Bus
Buses from Genoa Airport are operated by VOLABUS (ATM), a shuttle service that connects the airport with the Brignoll and Principe train stations in the center of Genoa. These are the city's two main transfer stations. The bus ride takes approximately 30 to 40 minutes and the service is available 7 days a week. Tickets can be purchased from the driver or at the ticket machines in the airport terminals and at various locations in the city centre, including train stations.
VOLABUS stops at the airport, at Via Cornigliano/Stazione FS, at Via Pacinotti/Fiumara, then at Piazza Acquaverda (Principe FS station), at De Ferrari/Centro Città and finally at Brignole FS station. These are exit points only and passengers are not allowed to board at these stops.
Taxi
There is no Uber in Genoa, therefore to get from Genoa Airport to the city of Genoa by taxi you will need to use local taxi providers. Passengers arriving at Genoa Airport will find a taxi stand in front of the terminal. Most taxis are white or yellow, with company names and contact details clearly displayed on the sides of the vehicle.
There is a tourist information desk in the arrivals hall where passengers can inquire about the cost of taking a taxi to their chosen destination. It is always advisable to discuss taxi prices before starting the journey, as this avoids the possibility of disputes at the end of the taxi journey. The typical taxi ride from Genoa Airport to the city centre will cost about EUR 15 (USD 17).
Don't expect that your taxi driver will speak English, the most of Italian cabbies do not speak any foreign language.
Private transfer
If you have big luggage, and if you prefer to travel in comfort, avoiding different surprizes and price discussions, then the most suitable option to get from Genoa Airport to the city of Genoa (or to any other destination) will be a private door-to-door transfer. If you book your transfer at WelcomeTaxi and pay it in advance, our English-speaking driver will meet you at Arrivals, will help you with your luggage and will safely drive you to your hotel or to any other drop off point.