Arriving at São Paulo/Guarulhos International Airport (GRU)? WelcomeTaxi provides pre-booked airport transfers and private transfers between the airport, São Paulo and destinations across the metropolitan region. Travel directly to your hotel, residence, business address or another city with a professional English-speaking driver.
Our chauffeur service is also available for business travel, events, sightseeing and tailored regional journeys. From central São Paulo and Avenida Paulista to Guarulhos, Vila Olímpia, Congonhas Airport and destinations farther across São Paulo State, private long-distance transfers provide a comfortable door-to-door alternative to trains, airport buses, taxis or rental cars.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from São Paulo Guarulhos Airport
São Paulo/Guarulhos International Airport (GRU), officially São Paulo/Guarulhos – Governador André Franco Montoro International Airport, is the principal international gateway to São Paulo and one of the largest aviation hubs in Latin America. Located in Guarulhos, north-east of central São Paulo, the airport serves both international and domestic travellers heading to the city and destinations throughout the wider metropolitan region.
WelcomeTaxi provides pre-booked private airport transfers from Guarulhos Airport to hotels, residences, offices and regional destinations. Passengers can organise their transportation before travelling and continue directly from the airport with an English-speaking driver rather than arranging their onward journey after arrival.
Private transfers are suitable for individual travellers, couples, families, business passengers and larger groups. Chauffeur service and long-distance transfers can also be arranged for journeys throughout Greater São Paulo and destinations farther across São Paulo State.
Getting from Guarulhos Airport to São Paulo
GRU is located outside the central urban area, so passengers should plan a substantial onward journey after landing. Transport options include CPTM rail services, executive airport buses, taxis, ride-hailing services, rental cars and pre-booked private transfers.
The most suitable option depends on the final destination, passenger number, amount of luggage and whether the priority is low cost or direct door-to-door convenience.
Airport Express Train
Guarulhos Airport is connected with São Paulo's metropolitan rail network through the Airport-Guarulhos station on CPTM Line 13-Jade. Airport Express services provide connections towards major central stations, making rail one of the most economical ways to travel between GRU and São Paulo.
The railway station is not directly inside every passenger terminal. Free airport transfers connect the station area with Terminals 1, 2 and 3, so passengers using the train should allow additional time for the terminal-to-station journey.
Rail is particularly suitable for solo travellers with light luggage whose accommodation is close to a convenient station. A private transfer provides direct transportation from the airport to the final address without additional connections.
Airport Bus Services
Executive airport buses connect GRU with several important locations in São Paulo. Services include routes to Congonhas Airport, Avenida Paulista, Barra Funda and Tietê Bus Station.
Airport buses can be practical for passengers whose destination is close to one of these stops. Travellers staying elsewhere in the city may still need to continue by taxi, metro or another local service.
A private transfer avoids this additional stage and provides direct door-to-door transportation from the terminal.
Taxis at Guarulhos Airport
Authorised airport taxis operate from all passenger terminals at GRU. Official taxi services use standardised rates and provide direct transportation to destinations throughout São Paulo and the wider metropolitan area.
A taxi is a practical option for passengers who prefer to arrange their journey after landing. A pre-booked transfer offers an alternative when travellers want their vehicle organised before departure, require a specific vehicle type or are travelling with several passengers and substantial luggage.
Ride-Hailing Services
Ride-hailing services operate at Guarulhos Airport using designated pickup areas. These services provide another convenient option for travellers arranging transportation through a mobile app.
Availability, waiting times and prices can vary according to demand. A private transfer provides a pre-arranged alternative when passengers prefer to have their transportation confirmed before arrival.
Rental Cars
Rental vehicles are available at GRU for travellers planning to drive independently in São Paulo or continue to destinations elsewhere in Brazil.
For passengers travelling directly to a city hotel or business address, however, renting a vehicle also means dealing with São Paulo traffic, navigation and parking. A chauffeur-driven transfer removes these additional considerations.
Why Pre-Book a Private Transfer from GRU?
São Paulo is one of the world's largest metropolitan areas, and the distance between Guarulhos Airport and many central districts makes advance planning worthwhile.
With a pre-booked transfer, the pickup, destination, passenger number and vehicle requirements are arranged before arrival. Passengers travel directly to their hotel, residence or business address instead of changing between airport shuttles, trains and local transport.
Families and groups can reserve a vehicle with sufficient seating and luggage capacity rather than depending on the size of the next available taxi or ride-hailing vehicle.
For business travellers, chauffeur service provides a direct connection between GRU and offices, hotels, conference venues and meeting locations throughout São Paulo.
Transfers from GRU to Central São Paulo
Central São Paulo contains a large concentration of hotels, cultural attractions, offices and transport connections. The journey from GRU varies considerably according to traffic and the exact destination.
Rail and airport bus services provide economical alternatives for passengers travelling towards central areas. A private airport transfer offers direct transportation to the exact hotel, residence or business address without an additional local connection.
Guarulhos Airport Transfers to Avenida Paulista
Avenida Paulista is one of São Paulo's best-known commercial, cultural and hotel districts and a frequent destination for passengers arriving at GRU.
Airport bus services operate towards the Paulista area, while rail can also be combined with São Paulo's metro network. A private transfer provides direct door-to-door transportation and avoids the need to change between different modes of transport with luggage.
Transfers to Vila Olímpia and Itaim Bibi
Vila Olímpia and Itaim Bibi are major corporate and hospitality districts containing offices, hotels, restaurants and event venues.
A private chauffeur transfer from GRU can take passengers directly to the required office, hotel or meeting location, which can be especially useful for international business travellers arriving on a fixed schedule.
Transfers to Pinheiros and Jardins
Pinheiros and Jardins are popular for business, leisure and residential stays and contain a large selection of hotels, restaurants, offices and cultural venues.
Travelling from GRU by public transport generally requires more than one stage depending on the final address. A private transfer offers direct transportation and can be particularly convenient after a long international flight.
Chauffeur Service in São Paulo
WelcomeTaxi chauffeur service can be arranged for business schedules, events, sightseeing and personalised itineraries throughout São Paulo.
The metropolitan area is extensive, and important corporate districts, hotels, exhibition centres and attractions are distributed across considerable distances. A private vehicle with driver allows passengers to travel according to their own programme rather than arranging separate taxis or ride-hailing vehicles throughout the day.
Hourly chauffeur service can also be useful for itineraries involving several meetings or appointments in different parts of the city.
Business Travel from Guarulhos Airport
GRU is the main international arrival point for business travellers visiting São Paulo. The airport serves a large network of international and domestic routes and provides access to Brazil's largest business and financial centre.
A pre-booked chauffeur can provide direct transportation from the airport to an office, hotel, exhibition venue, conference centre or meeting location.
For itineraries involving several appointments, chauffeur service can also provide continuous transportation throughout the day.
Transfers between Guarulhos and Congonhas Airport
Many itineraries require passengers to transfer between Guarulhos Airport (GRU) and Congonhas Airport (CGH), which is located inside São Paulo and serves a large domestic flight network.
Executive Airport Bus Service routes operate directly between GRU and Congonhas. A private airport-to-airport transfer provides another option and avoids waiting for a scheduled bus departure.
Because São Paulo traffic can be unpredictable, passengers changing between GRU and CGH should always allow a generous connection time between flights.
Guarulhos Airport and São Paulo's Other Airports
The wider São Paulo aviation market is served by three major airports: São Paulo/Guarulhos International Airport (GRU), Congonhas Airport (CGH) and Viracopos International Airport (VCP).
GRU is the principal international gateway and also handles extensive domestic traffic. Congonhas is located inside São Paulo and is heavily focused on domestic travel, while Viracopos is located near Campinas and serves both Campinas and the broader São Paulo region.
Passengers should check their airport code carefully when arranging transportation because GRU, CGH and VCP are separate airports with very different locations and transfer times.
Regional Transfers from Guarulhos Airport
GRU is also an important starting point for road journeys beyond São Paulo. Private regional transfers can be arranged to destinations throughout Greater São Paulo and elsewhere in São Paulo State.
This can be particularly useful when the final destination lies outside the main rail network or when passengers prefer to avoid entering central São Paulo simply to change transportation.
Families, groups and business travellers carrying substantial luggage may also find direct road transport more convenient than coordinating several public transport connections.
Long-Distance Transfers from GRU
Private long-distance transfers provide an alternative to domestic flights and intercity coaches when direct address-to-address transportation is preferred.
Journeys can be arranged from Guarulhos Airport to destinations across São Paulo State according to the route and vehicle requirements. Passengers remain in one vehicle throughout the journey rather than changing at stations or terminals.
For very long routes, flights or scheduled coaches may sometimes be more efficient, but chauffeur-driven transportation remains useful when flexibility, several stops or direct door-to-door travel is the priority.
Useful Information for Arriving Passengers
São Paulo/Guarulhos International Airport uses the IATA code GRU. Its official name is São Paulo/Guarulhos – Governador André Franco Montoro International Airport, although it is widely branded simply as GRU Airport – São Paulo International Airport.
The airport has three passenger terminals. Free internal shuttle services connect the terminals and the airport railway station, while authorised taxis, airport buses, ride-hailing services and rental cars provide additional ground transport options.
When booking a private airport transfer, passengers should provide the correct flight details, terminal where known, complete destination address, number of travellers and realistic luggage requirements. For airport-to-airport journeys, it is especially important to distinguish between GRU, CGH and VCP.
With airport transfers, chauffeur service and long-distance private transportation available from Guarulhos Airport, travellers can arrange their onward journey before arrival and travel directly to São Paulo or destinations farther across the region.