Arriving at Melbourne Airport (MEL)? WelcomeTaxi provides pre-booked airport transfers and private transfers between the airport, Melbourne and destinations across Victoria, Australia. Travel directly to your hotel, residence, business address or another city with a professional English-speaking driver.
Our chauffeur service is also available for business travel, events, sightseeing and tailored regional journeys. From Melbourne CBD and Southbank to St Kilda, Geelong, the Mornington Peninsula and destinations farther across Victoria, private long-distance transfers provide a comfortable door-to-door alternative to airport buses, taxis, rideshare services or rental cars.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from Melbourne Airport
Melbourne Airport (MEL), also known as Melbourne Tullamarine Airport, is the principal international airport serving Melbourne and the state of Victoria. Located north-west of the city centre, it is the main arrival point for international and domestic travellers visiting Melbourne, its surrounding suburbs and destinations throughout regional Victoria.
WelcomeTaxi provides pre-booked private airport transfers from Melbourne Airport to hotels, residences, offices and regional destinations. Passengers can organise their transportation before travelling and continue directly from the terminal with an English-speaking driver rather than arranging their onward journey after arrival.
Private transfers are suitable for individual travellers, couples, families, business passengers and larger groups. Chauffeur service and long-distance transfers can also be arranged for journeys beyond Melbourne, including travel to Geelong, the Mornington Peninsula and other destinations across Victoria.
Getting from Melbourne Airport to the City
Melbourne Airport is connected with the city by road and offers several ground transportation options. Travellers can choose between SkyBus, public bus services, taxis, rideshare vehicles, rental cars and pre-booked private transfers.
Unlike some major cities, Melbourne Airport does not currently have a direct passenger rail connection to the CBD. Road transport therefore remains the main way to travel between MEL and central Melbourne.
SkyBus from Melbourne Airport
SkyBus operates a frequent express service between Melbourne Airport and the city centre, with services running to Southern Cross Station in the CBD. It is one of the most popular public transport options for airport passengers and operates throughout the day and night.
SkyBus can be convenient for solo travellers and passengers staying near Southern Cross Station or another convenient connection. Travellers whose hotel or residence is elsewhere in the city may still need a tram, train, taxi or rideshare service after reaching the CBD.
A private airport transfer provides direct transportation to the passenger's final address without an additional connection.
Public and Regional Buses
Other bus services operate from Melbourne Airport to destinations throughout metropolitan Melbourne and regional Victoria. Regional, direct and charter buses generally use the Terminal 4 Transport Hub.
These services can be useful when their route matches the passenger's destination, but they operate according to fixed timetables and designated stops. A private transfer offers more flexibility for travellers heading to a specific hotel, residence or regional address.
Taxis at Melbourne Airport
Taxi ranks are available outside the main passenger terminals, providing direct transportation to Melbourne and surrounding areas. A regular taxi can be practical for passengers who prefer to arrange their journey after landing.
Journey times to central Melbourne vary according to traffic, with the airport located approximately 20 kilometres from the CBD. Passengers travelling during peak periods should allow additional time.
A pre-booked transfer is particularly useful when travellers want their vehicle confirmed before arrival, need a specific vehicle class or require enough space for a family, group or substantial luggage.
Rideshare Services
Rideshare services operate at Melbourne Airport with designated pickup areas serving the terminals. They provide another convenient option for passengers arranging transportation through a mobile app after arrival.
Rideshare prices and waiting times can vary according to demand. Travellers who prefer a confirmed vehicle and pre-arranged pickup may find a private airport transfer more convenient, particularly after a long international flight.
Rental Cars
Melbourne Airport has a wide range of car rental companies. Hiring a vehicle can be a good choice for travellers planning an independent road trip through Victoria, especially when visiting several regional destinations.
For passengers travelling directly to a hotel or business address in Melbourne, however, renting a car also means completing collection formalities, navigating unfamiliar roads and arranging parking in the city. A chauffeur-driven transfer avoids these additional steps.
Why Pre-Book a Private Transfer from MEL?
Pre-booking allows the airport journey to be organised before the passenger arrives in Australia. The pickup, destination, passenger number and vehicle requirements can all be specified in advance.
Door-to-door transportation is particularly useful in Melbourne because hotels, residences and business districts are spread across a large metropolitan area. A passenger travelling to the CBD has different requirements from someone heading to Southbank, St Kilda, Docklands or an outer suburb.
Families and groups can also reserve a vehicle with sufficient seating and luggage capacity rather than depending on the size of the next available taxi or rideshare car.
For business passengers, a private transfer offers direct transportation from the airport to an office, hotel, conference venue or meeting. Chauffeur service can also be arranged for several appointments during the same day.
Transfers from Melbourne Airport to Melbourne CBD
Melbourne's central business district is the most common destination for arriving passengers. The CBD contains a large concentration of hotels, offices, restaurants, shopping areas and major attractions.
SkyBus provides a frequent public connection to Southern Cross Station, but passengers staying elsewhere in the city centre may still need to continue by tram, taxi or on foot with luggage.
A private airport transfer takes passengers directly from MEL to their hotel, apartment or business address, providing a simple door-to-door journey after the flight.
Transfers to Southbank and Docklands
Southbank and Docklands are important accommodation, entertainment and business districts close to central Melbourne. Both areas contain major hotels, restaurants, event venues and residential developments.
Although they are close to the CBD, reaching an exact address from an airport bus terminal can require an additional local connection. A private transfer provides direct transportation from Melbourne Airport to the passenger's hotel or residence.
Melbourne Airport Transfers to St Kilda
St Kilda is one of Melbourne's best-known waterfront neighbourhoods and a popular destination for leisure travellers. It is located south of the city centre and is known for its beach, restaurants, entertainment venues and accommodation.
Public transport from the airport normally requires a connection through central Melbourne or another transport hub. A private airport transfer offers direct travel to a hotel, apartment or residence in St Kilda without changing vehicles.
Chauffeur Service in Melbourne
WelcomeTaxi chauffeur service can be arranged for business schedules, events, sightseeing and personalised itineraries throughout Melbourne.
The metropolitan area is extensive, with offices, hotels, convention facilities, sporting venues and entertainment districts spread across the CBD and surrounding suburbs. A private vehicle with driver allows passengers to travel according to their own programme rather than arranging a separate taxi or rideshare vehicle for every journey.
Chauffeur service can also be useful for airport pickups followed by meetings, hotel check-ins, events or restaurant reservations within the same itinerary.
Business Travel from Melbourne Airport
Melbourne is one of Australia's major business, financial and conference centres. International visitors frequently arrive at MEL for meetings, exhibitions, corporate events and professional travel.
A pre-booked chauffeur can provide direct transportation from the airport to the CBD, Docklands, Southbank or business districts elsewhere in the metropolitan area. Hourly chauffeur service may also be appropriate when several appointments are scheduled during the day.
For visitors unfamiliar with Melbourne, travelling with a professional driver can remove the need to navigate local roads, parking and transport connections between meetings.
Transfers from Melbourne Airport to Geelong
Geelong is a major regional city south-west of Melbourne and an important business and tourism destination. It is also a gateway to the Bellarine Peninsula and the Great Ocean Road.
Travellers arriving at Melbourne Airport can reach Geelong by public transport, regional bus or private vehicle. A private transfer provides direct door-to-door transportation to a hotel, residence or business address without requiring a connection in central Melbourne.
This can be particularly convenient for families, groups and passengers carrying substantial luggage.
Transfers to the Mornington Peninsula
The Mornington Peninsula is a popular leisure region south of Melbourne, known for beaches, wineries, golf courses, coastal towns and spa resorts.
Public transport is available to parts of the peninsula but often requires several stages from Melbourne Airport. A private transfer provides a more direct option to destinations such as Mornington, Mount Martha, Dromana, Rye and other accommodation throughout the region.
Chauffeur service can also be useful for visitors planning winery visits or multi-stop leisure itineraries.
Regional Transfers from Melbourne Airport
Melbourne Airport is an important starting point for travel throughout Victoria. Private regional transfers can be arranged to cities, coastal towns, resorts and rural destinations where public transport may involve several connections.
Passengers travelling directly beyond Melbourne can avoid entering the CBD simply to change transport. Instead, they can continue from the airport towards their final destination in one vehicle.
This can be especially useful for regional business travel, family journeys and visitors carrying substantial luggage or sporting equipment.
Long-Distance Transfers from Melbourne
Private long-distance transfers provide an alternative to domestic flights, trains and coaches when door-to-door transportation is more important than travelling between terminals or stations.
Journeys can be arranged from Melbourne Airport to destinations across Victoria according to the required route and vehicle. For groups and families, travelling together in one private vehicle can simplify luggage handling and eliminate intermediate transport connections.
For very long journeys, domestic flights or rail may sometimes be more efficient, but chauffeur-driven transportation remains useful when the itinerary includes several stops or destinations outside major transport networks.
Melbourne Airport and Avalon Airport
Melbourne is served by two commercial airports that are relevant to city travellers. Melbourne Airport (MEL) at Tullamarine is the principal international and domestic airport and is much closer to the northern and central parts of the metropolitan area.
Avalon Airport (AVV) lies south-west of Melbourne, near Geelong, and serves domestic flights as well as selected international services. It is approximately 55 kilometres from Melbourne CBD and is particularly convenient for Geelong and Melbourne's western suburbs.
Passengers should check their flight details carefully because MEL and AVV are separate airports located on opposite sides of the metropolitan region. Private transfers can provide direct transportation between either airport and hotels, residences or regional destinations.
Useful Information for Arriving Passengers
Melbourne Airport uses the IATA code MEL and is located at Tullamarine, north-west of central Melbourne. The airport has four passenger terminals serving domestic and international flights.
SkyBus provides a frequent express connection to central Melbourne, while taxis, rideshare services, regional buses and rental cars are also available. Chauffeur services can be pre-arranged with designated meeting points inside the airport terminals.
When booking a private airport transfer, passengers should provide the correct flight details, destination address, number of travellers and realistic luggage requirements. It is also important to confirm whether the flight arrives at Melbourne Airport (MEL) or Avalon Airport (AVV).
With airport transfers, chauffeur service and long-distance private transportation available from Melbourne Airport, travellers can arrange their onward journey before arriving in Australia and travel directly to Melbourne or destinations throughout Victoria.