Book private transfers and chauffeur service in Melbourne, Australia, with convenient pickup from Melbourne Airport (MEL), Avalon Airport (AVV), hotels, offices and other locations across the city. Pre-booked airport transfers provide comfortable door-to-door travel to Melbourne CBD, Southbank, Docklands, St Kilda and surrounding suburbs with professional English-speaking drivers.
WelcomeTaxi also arranges point-to-point journeys, hourly chauffeur service and long-distance transfers from Melbourne to Geelong, the Mornington Peninsula, Yarra Valley and other destinations across Victoria. Whether you are travelling for business, sightseeing or a regional journey, your vehicle and pickup can be arranged in advance.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service in Melbourne
Melbourne is the capital of Victoria and one of Australia's largest cultural, business and transport centres. The city is known for its restaurants, arts and sporting events, while the surrounding region offers easy access to wineries, beaches, coastal drives and some of Victoria's most popular destinations.
WelcomeTaxi provides pre-booked private transfers and chauffeur service in Melbourne for individual travellers, families, business visitors and groups. Transportation can be arranged between airports, hotels, private addresses, railway stations, cruise facilities, business venues and destinations outside the metropolitan area. Booking in advance is especially convenient when arriving on a flight, travelling with substantial luggage or continuing directly beyond Melbourne.
Melbourne Airport Transfers
Melbourne Airport (MEL), commonly known as Tullamarine Airport, is the primary airport serving Melbourne. It is located approximately 25 kilometres northwest of the central business district and handles both domestic and international flights.
A private transfer from Melbourne Airport provides direct transportation to hotels and addresses throughout the metropolitan area, including Melbourne CBD, Southbank, Docklands, Carlton, Richmond, St Kilda and other suburbs. Instead of arranging transportation after landing, passengers can have their vehicle and destination confirmed in advance.
Pre-booked airport transfers are particularly convenient for families, groups and passengers carrying several pieces of luggage. Melbourne Airport also has designated facilities for pre-arranged chauffeur vehicles, making private airport pickup a well-established transport option.
Getting from Melbourne Airport to the City
Melbourne Airport is connected with the city by road and bus services. SkyBus operates frequent express services between the airport and central Melbourne, while taxis, rideshare vehicles and other bus services are also available.
Melbourne Airport does not currently have a direct passenger rail connection to the city. Travellers using public transport therefore generally rely on bus services or combine them with the wider metropolitan rail network.
A private transfer provides a door-to-door alternative, taking passengers directly from the airport to their hotel, residence or business address. This can be especially useful after a long international flight, when travelling with children or when the final destination is outside central Melbourne.
Avalon Airport Transfers
Avalon Airport (AVV) is Melbourne's secondary commercial airport and is located southwest of the city between Melbourne and Geelong. It is approximately 55 kilometres from Melbourne CBD and around 20 kilometres from central Geelong.
Avalon Airport serves domestic routes as well as selected international flights and has direct road and bus connections with Melbourne. Private transfers can be arranged between AVV and Melbourne hotels, private addresses and other destinations according to operational availability.
Because Avalon is considerably farther from central Melbourne than Tullamarine Airport, travellers should check the airport code carefully when booking transportation. MEL and AVV are different airports and require different transfer routes and journey times.
Chauffeur Service in Melbourne
Hourly chauffeur service is suitable for travellers who need a vehicle for multiple journeys during the same period. The driver and vehicle can remain available according to the booked schedule for meetings, restaurants, shopping, sightseeing or events.
Business travellers can use a chauffeur for transportation between airports, hotels, offices, conference venues and appointments across Melbourne. Leisure visitors may prefer a chauffeur when visiting several attractions or neighbourhoods without arranging a separate taxi for every journey.
For delegations, families and groups, vans and larger vehicles can provide coordinated transportation while keeping passengers together throughout the itinerary.
Business Transportation in Melbourne
Melbourne is a major Australian business and convention destination, with corporate offices and event venues spread throughout the CBD, Docklands, Southbank and surrounding commercial districts.
A pre-booked chauffeur can help coordinate airport pickup, hotel transportation and several meetings during the same day. The vehicle can remain available for the booked period, giving business travellers greater flexibility when appointments change or run longer than expected.
Group transportation can also be arranged for conferences, exhibitions, corporate events and visiting delegations.
Getting Around Melbourne
Melbourne has an extensive public transport network including trains, trams and buses. The central area is particularly well served by trams, making public transport practical for many sightseeing and everyday journeys.
Private transportation becomes more useful when travelling with luggage, moving between several locations, attending events according to a fixed timetable or travelling to destinations outside the main public transport network.
Melbourne covers a large metropolitan area, so journey times can vary significantly depending on the suburb, traffic conditions and time of day.
Transfers to Geelong
Geelong is one of Victoria's largest regional cities and lies southwest of Melbourne. It is particularly convenient for passengers arriving at Avalon Airport, which is located much closer to Geelong than to central Melbourne.
Private transfers can connect Melbourne Airport, Avalon Airport and Melbourne city with hotels, private addresses and business locations in Geelong. A direct vehicle is useful for travellers carrying luggage or those continuing immediately from a flight to the regional city.
Geelong is also a common gateway for journeys towards the Bellarine Peninsula and the Great Ocean Road.
Melbourne and the Great Ocean Road
The Great Ocean Road is one of Victoria's best-known touring routes and begins southwest of Melbourne. Travellers frequently use Melbourne as the starting or finishing point for journeys along the coast.
Private transportation can be arranged for suitable routes to destinations along the Great Ocean Road, while hourly or day-based chauffeur service can provide flexibility for itineraries involving multiple stops.
For longer scenic journeys, travellers should plan sufficient time rather than treating the route as a simple point-to-point city transfer. Distances, coastal roads and sightseeing stops can make travel times significantly longer than they appear on a map.
Transfers to the Mornington Peninsula
The Mornington Peninsula lies southeast of Melbourne and is known for beaches, wineries, coastal towns, golf courses and spa destinations. It is a popular choice for both day trips and longer stays.
Private transfers can connect Melbourne Airport or central Melbourne with hotels, private accommodation and other destinations across the peninsula. Door-to-door transportation can be particularly useful when travelling with luggage or when the final destination is outside the main public transport corridors.
A chauffeur service may also suit travellers planning visits to several wineries, restaurants or coastal locations during the same itinerary.
Transfers to the Yarra Valley
The Yarra Valley is one of Victoria's best-known wine regions and is located northeast of Melbourne. Visitors travel from the city for wineries, restaurants, events and countryside accommodation.
A private vehicle can provide direct transportation from Melbourne Airport, a city hotel or another pickup point to accommodation and venues throughout the region. For itineraries involving several stops, hourly chauffeur service offers greater flexibility than arranging individual rides between locations.
Long-Distance Transfers from Melbourne
WelcomeTaxi can arrange long-distance transfers from Melbourne to destinations elsewhere in Victoria according to operational availability. Passengers can be collected from Melbourne Airport, Avalon Airport, a hotel or private address and taken directly to their final destination.
Private long-distance transportation can be especially convenient for families, business travellers and groups who prefer to travel together without changing between trains, buses and local taxis.
For more complex itineraries involving several destinations, an hourly, day-based or multi-stop chauffeur arrangement may be more suitable than a standard one-way transfer.
Why Pre-Book Instead of Taking a Regular Taxi?
Taxis and rideshare services are widely available throughout Melbourne and are practical for many short local journeys. A pre-booked private transfer is particularly useful when transportation needs to be confirmed before arrival, when a specific vehicle size is required or when the journey extends outside the city.
Airport passengers can arrange their pickup and destination before travelling, while groups can reserve a vehicle suitable for both passengers and luggage. For regional journeys, the complete route can be organised in advance instead of requesting a long-distance trip after pickup.
English-speaking drivers provide straightforward communication for international visitors, whether travelling within Melbourne or continuing to another destination in Victoria.
Useful Travel Information for Melbourne
Melbourne Airport is the primary airport for the city and is located approximately 25 kilometres from the CBD. Avalon Airport is a separate airport around 55 kilometres southwest of central Melbourne and should not be confused with MEL when arranging transportation.
Melbourne's public transport system is extensive, but the airport itself currently has no direct rail service. SkyBus, public buses, taxis, rideshare services and private vehicles provide the principal ground transport options.
Some road routes around Melbourne use toll roads, and traffic conditions can affect travel times. Travellers heading to the airport or an important appointment should therefore allow sufficient time, particularly during busy periods.
When booking a private transfer, provide accurate flight details, passenger numbers, luggage requirements and the exact destination so that an appropriate vehicle can be arranged.
Book a Private Transfer in Melbourne
WelcomeTaxi offers pre-booked transportation for Melbourne Airport and Avalon Airport arrivals, city transfers, chauffeur hire and long-distance journeys across Victoria. Whether you need a direct airport transfer, a vehicle for several hours in Melbourne or transportation to Geelong, the Mornington Peninsula or another regional destination, your journey can be arranged in advance with a suitable vehicle and professional driver.