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Private Transfers from Astana Airport
Arriving at Nursultan Nazarbayev International Airport (NQZ)? WelcomeTaxi provides pre-booked airport transfers and private transfers between the airport, Astana and destinations across Kazakhstan. Travel directly to your hotel, residence, business address or another city with a professional English-speaking driver.
Our chauffeur service is also available for business travel, events and tailored regional journeys. From central Astana and the Left Bank business district to Karaganda and destinations farther across northern and central Kazakhstan, private long-distance transfers provide a comfortable door-to-door alternative to buses, taxis or rental cars.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service from Astana Airport
Nursultan Nazarbayev International Airport (NQZ) is the main international airport serving Astana, the capital of Kazakhstan. Located south-east of the city centre, the airport provides convenient access to central Astana, the modern Left Bank business district and destinations farther across northern and central Kazakhstan.
WelcomeTaxi provides pre-booked private airport transfers from Astana Airport to hotels, residences, offices and regional destinations. Passengers can organise their transportation before travelling and continue directly from the terminal with a professional English-speaking driver rather than arranging their onward journey after arrival.
Private transfers are suitable for individual travellers, couples, families, business passengers and larger groups. Chauffeur service and long-distance transfers can also be arranged for journeys beyond Astana according to the required route and vehicle.
Getting from Astana Airport to the City
Astana Airport is connected with the city by public buses, taxis and private road transport. The most suitable option depends on the final destination, passenger number, amount of luggage and whether low cost or direct door-to-door convenience is the main priority.
The airport serves both the historic central districts and the newer administrative and business areas around the Left Bank, so journey times vary according to the exact address and traffic conditions.
Public Buses from Astana Airport
Public bus routes connect NQZ with different parts of Astana. Airport information currently lists routes 10 and 12 between the airport and the city, providing an economical option for passengers travelling with light luggage.
Bus services are useful for travellers whose destination is close to a convenient stop. Passengers staying at a hotel, apartment or office away from the main route may still need another local connection after leaving the bus.
A private airport transfer provides direct transportation from NQZ to the exact hotel, residence or business address without changing services.
Taxis at Astana Airport
Taxi services operate from both passenger terminal areas and provide direct transportation to destinations throughout Astana.
A regular taxi can be practical for passengers arranging transportation after landing. A pre-booked private transfer provides greater certainty before the flight and can be especially useful for international visitors, families, larger groups or passengers continuing beyond the city.
Rental Cars
Car rental can be useful for travellers planning independent journeys outside Astana or a longer road itinerary through Kazakhstan.
For passengers travelling directly to a hotel or business address, however, renting a vehicle also involves collection formalities, navigation and parking. A chauffeur-driven transfer removes these additional steps.
Why Pre-Book a Private Transfer from NQZ?
Pre-booking allows the airport journey to be organised before arrival. The pickup, destination, passenger number and vehicle requirements can all be specified in advance.
Astana has a broad urban layout, and hotels, government institutions, offices and event venues are spread across several districts rather than concentrated around a single transport hub.
Families and groups can reserve a vehicle with sufficient seating and luggage capacity rather than depending on the size of the next available taxi.
For international visitors, travelling with an English-speaking driver can also make communication easier during the airport pickup and onward journey.
Transfers from Astana Airport to Central Astana
Central Astana is a frequent destination for passengers arriving at NQZ. Hotels, restaurants, offices and cultural institutions are distributed across both the older city centre and newer developments on the opposite side of the Ishim River.
A private transfer provides direct transportation from the airport to the passenger’s exact hotel, apartment or business address without requiring an additional local connection.
Transfers to the Left Bank Business District
Astana’s Left Bank is home to many of the capital’s most important government buildings, corporate offices, hotels, conference venues and modern landmarks.
A pre-booked chauffeur can provide direct transportation from NQZ to business and administrative addresses throughout the district, making the service particularly useful for corporate and official travel.
Transfers to the Right Bank and Historic Centre
The Right Bank includes many of Astana’s established residential, commercial and cultural districts as well as transport connections and older parts of the city.
Private airport transfers provide direct door-to-door transportation to hotels, apartments and other addresses throughout these areas.
Chauffeur Service in Astana
WelcomeTaxi chauffeur service can be arranged for business schedules, events, sightseeing and personalised itineraries throughout Astana.
The city contains government institutions, corporate offices, hotels, exhibition venues and attractions spread across a large urban area. A private vehicle with driver allows passengers to travel according to their own programme rather than arranging separate taxis for every journey.
Hourly chauffeur service can also be useful when several meetings, appointments or events are scheduled during the same day.
Business Travel from Astana Airport
Astana is Kazakhstan’s political and administrative capital and an important centre for international business, diplomacy, conferences and government activity.
A pre-booked chauffeur can provide direct transportation from NQZ to offices, ministries, hotels, embassies, exhibition venues or meeting locations.
For schedules involving several appointments, chauffeur service can provide continuous transportation throughout the city.
Transfers from Astana Airport to Karaganda
Karaganda is one of the most important long-distance destinations within practical road distance of Astana. The city lies south-east of the capital and is a major industrial, business and regional centre.
A private long-distance transfer provides direct transportation from NQZ to a hotel, residence, office or other address in Karaganda without requiring passengers to travel into central Astana first.
The airport-to-airport road distance between NQZ and Karaganda’s Sary-Arka Airport is roughly 240 to 250 kilometres, so travellers should allow several hours for the journey depending on traffic, weather and the exact destination.
Regional Transfers from Astana
Nursultan Nazarbayev International Airport is a practical starting point for road journeys throughout the Astana region and parts of central Kazakhstan.
Private transfers can be arranged to towns, business destinations, hotels and other locations where direct road transportation is more convenient than coordinating several public transport services.
This is particularly useful for business travellers, families and groups carrying substantial luggage.
Long-Distance Transfers from Astana
Kazakhstan is a very large country, so not every destination is practical by road from Astana. Domestic flights and rail services are often more appropriate for journeys to distant cities such as Almaty or Shymkent.
Private long-distance transfers remain useful for destinations within reasonable road distance when passengers prefer direct address-to-address transportation, personalised stops or a private vehicle for the entire journey.
Astana Airport and Alternative Airports
Astana has one principal commercial airport. The closest significant alternative is Sary-Arka Airport (KGF) serving Karaganda, but it is around 200 kilometres away in straight-line distance and roughly 240 to 250 kilometres by road from NQZ.
Karaganda Airport also has a much smaller route network than Astana Airport. It can be relevant for travellers whose final destination is Karaganda itself, but it is not a normal alternative for passengers visiting Astana.
For travel to Kazakhstan’s capital, NQZ is therefore the clear and practical airport choice.
Useful Information for Arriving Passengers
Nursultan Nazarbayev International Airport uses the IATA code NQZ and is located on Qabanbay Batyr Avenue in Astana. The airport has separate terminal facilities for international and domestic passengers.
Current airport information lists public bus routes 10 and 12 between the airport and the city, with airport bus services operating during the daytime and evening. Taxi services are also available outside the terminal areas.
When booking a private airport transfer, passengers should provide the correct flight details, complete destination address, number of travellers and realistic luggage requirements.
With airport transfers, chauffeur service and long-distance private transportation available from Astana Airport, travellers can arrange their onward journey before arrival and continue directly to central Astana, the Left Bank business district, Karaganda or other destinations across the region.