Arrange private airport transfers from Palermo Falcone Borsellino Airport (PMO), at Punta Raisi in Sicily, Italy, to Palermo, hotels, residences and confirmed regional destinations. WelcomeTaxi provides pre-booked transportation with a professional driver and a vehicle selected for your passenger and luggage requirements. English-speaking drivers can be requested, subject to confirmation.
Plan a direct airport journey, chauffeur service or long-distance transfer with the exact destination and any stops agreed in advance. PMO is separate from Trapani–Birgi Airport (TPS); check your flight code before booking. For accommodation in Palermo's historic streets, a nearby permitted meeting point may be necessary.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
Italy
Vincenzo was excellent
Planning your arrival at Palermo's main airport
Palermo Falcone Borsellino Airport uses the code PMO and is located at Punta Raisi, outside Palermo, on Sicily's north coast. Your onward journey should be planned around the actual address, rather than a general request for the city centre. A hotel in the historic streets, a residence near the coast and a business destination outside the centre can involve different approaches and stopping arrangements.
WelcomeTaxi arranges pre-booked private airport transfers to Palermo and other confirmed destinations. Provide the flight number, arrival date, passenger count and luggage details so that the vehicle and pickup can be arranged for the journey. Keep the airport transfer separate from any later sightseeing or business programme; a direct ride and a vehicle retained for several stops are different requests.
Train, bus and private road transport
Rail services connect Palermo Airport with the city. When checking train options, look for the airport station and the Palermo station that is most useful for your final address. A train can be convenient for passengers with manageable luggage whose accommodation is near a station. Check current departures and any service notices before travelling, and consider how you will complete the final section on arrival.
Airport buses also serve Palermo, including the central railway station. The airport identifies the bus departure area outside arrivals on the ground floor. Check the operator's current stops, tickets and departure times rather than assuming that every bus travels to the same destination. Passengers continuing beyond a stop may need a local connection or a walk with their bags.
A pre-booked private vehicle is useful when several people are travelling together, when luggage makes changes inconvenient or when the destination is away from a suitable public transport stop. It provides an agreed road journey to the requested address or a practical permitted stopping point. Public transport remains a reasonable option for straightforward trips, and the choice should reflect your itinerary and budget.
Meeting arrangements and the first part of your journey
Use the confirmed pickup instructions for your booking. Allow time for arrival formalities and baggage collection, and keep your contact details accessible. An aircraft's scheduled landing time is not the same as the moment passengers are ready to leave the terminal. If the flight number, date or travel party changes, provide the corrected information so that the arrangement can be checked.
Choose a vehicle with space for both passengers and bags. Large suitcases, pushchairs or bulky equipment should be declared when arranging the transfer. Request child seats and any particular assistance in advance; do not assume that an unspecified requirement can be accommodated at the meeting point. English-speaking drivers can be requested, subject to availability and confirmation.
Reaching Palermo accommodation and the port
For a hotel or apartment in Palermo, give the complete address and any access instructions supplied by the property. Narrow streets, pedestrian areas and local traffic restrictions can affect the final approach. Where the entrance cannot be reached by vehicle, agree a nearby permitted stopping point and check whether the remaining walk is suitable for your party.
For a ferry or cruise connection, provide the vessel details and the terminal information when available. A general port-area address may not identify the required passenger entrance. Leave sufficient time for the road journey and the vessel operator's check-in requirements. A private transfer does not guarantee an onward connection or include ferry tickets.
Regional transfers and chauffeur service
Journeys beyond Palermo can be requested with the final destination and any intermediate stops specified. A trip to a coastal property, another Sicilian town or a business address should be checked as its own itinerary. Road time depends on traffic and the last part of the route, so avoid organising a fixed appointment around the shortest possible estimate.
Chauffeur service can suit a programme with several meetings or stops after arrival. Agree the duration and sequence of addresses before booking. A driver provides transportation; museum entry, guided visits, meals and other activities should be arranged separately unless specifically confirmed. For local travel during a Palermo stay, the city page covers a different planning need from this airport arrival guide.
Departures and checking the correct airport
For a departing flight, select a pickup time that allows for road conditions, airport formalities and the airline's recommended check-in period. Provide the departure airport and flight details explicitly. Palermo Airport (PMO) and Trapani–Birgi Airport (TPS) are separate gateways, and their names or codes should never be treated as interchangeable.
Before confirming the transfer, review the date, pickup address, destination, passenger numbers and luggage requirements together. State any planned stops and use the contact instructions provided with the booking. Accurate details make it easier to arrange suitable transport from the airport to your hotel, residence, port connection or onward destination in Sicily.