Book private transfers and chauffeur service in Astana, Kazakhstan, with convenient pickup from Nursultan Nazarbayev International Airport (NQZ), hotels, railway stations and private addresses across the capital. Pre-booked airport transfers provide comfortable door-to-door travel to central Astana, the Left Bank business district and other destinations with professional English-speaking drivers.
WelcomeTaxi also arranges point-to-point journeys, hourly chauffeur service and long-distance transfers from Astana to Burabay, Karaganda and other destinations across central Kazakhstan. Whether you are travelling for business, sightseeing or an onward regional journey, your vehicle and pickup can be arranged in advance.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers and Chauffeur Service in Astana
Astana is the capital of Kazakhstan and one of Central Asia's most distinctive modern cities. Located on the Ishim River in the north-central part of the country, the city combines government institutions, major business districts, contemporary architecture, cultural venues and rapidly developing residential areas.
WelcomeTaxi provides pre-booked private transfers and chauffeur service in Astana for individual travellers, families, business visitors and groups. Transportation can be arranged between the airport, hotels, railway stations, offices, conference venues and regional destinations. Booking in advance is particularly useful when arriving on a flight, travelling with substantial luggage or following a fixed business itinerary.
Astana Airport Transfers
Nursultan Nazarbayev International Airport (NQZ) is the main airport serving Astana. It handles domestic and international flights and provides the principal aviation gateway to Kazakhstan's capital.
A private transfer from Astana Airport provides direct transportation to hotels and addresses throughout the city, including the central districts, Left Bank government and business area, and other residential and commercial zones. Instead of arranging transport after landing, passengers can have their pickup and destination organised in advance.
Pre-booked airport transfers are particularly convenient for families, groups and business travellers carrying several pieces of luggage. Cars, vans and larger vehicles can be arranged according to passenger numbers and baggage requirements.
Getting from Astana Airport to the City
Astana Airport is connected with the city centre and railway stations by public transport. City bus routes provide regular connections, while taxis and private transfers are also available.
A private airport transfer offers direct door-to-door transportation from the terminal to the exact hotel, apartment or office. This can be especially convenient after a long flight, when travelling with children or when the final destination is away from a convenient public transport stop.
For business travellers with fixed schedules, pre-booking also helps coordinate the airport arrival with meetings, hotels or conference venues.
Astana Railway Station Transfers
Astana is an important rail hub with connections to cities throughout Kazakhstan. The city's railway terminals serve both long-distance and regional routes and are important arrival points for domestic travellers.
Private transfers can connect railway stations directly with Astana Airport, hotels, offices and private addresses. This can be particularly convenient for passengers carrying luggage or making a time-sensitive connection between rail and air travel.
Passengers should provide the exact station when arranging pickup, as Astana is served by more than one major railway terminal.
Getting Around Astana
Astana has an extensive urban bus network connecting the airport, railway stations, central districts and residential areas. Taxis and ride-hailing services are also widely used for local journeys.
Private transportation becomes more useful when travelling with luggage, attending several appointments or moving between destinations spread across the city. Astana's modern urban layout covers a large area, and some government, business and entertainment districts are separated by significant road distances.
For travellers following a busy schedule, hourly chauffeur service can provide greater flexibility than arranging a separate ride after every stop.
Chauffeur Service in Astana
Hourly chauffeur service is suitable for travellers who need a vehicle for several journeys during the same period. The driver and vehicle can remain available according to the booked schedule for meetings, restaurants, sightseeing, shopping and other appointments.
Business visitors can use chauffeur service for transportation between the airport, hotels, ministries, offices and conference venues. Leisure travellers may also prefer a private vehicle when combining several attractions during the same day.
For families, delegations and groups, vans and larger vehicles can provide coordinated transportation while keeping passengers together throughout the itinerary.
Business Transportation in Astana
As Kazakhstan's capital, Astana is the country's main centre of government administration and an important destination for corporate, diplomatic and conference travel. Many ministries, headquarters, hotels and business venues are concentrated in modern districts around the Left Bank.
A pre-booked chauffeur can help coordinate airport pickup, hotel transportation and several business appointments within the same schedule. Instead of arranging individual rides throughout the day, the vehicle can remain available for the booked period.
Group transportation can also be arranged for conferences, corporate events and visiting delegations.
Sightseeing Transfers in Astana
Astana is known for contemporary architecture and landmarks such as Baiterek Tower, the Presidential Park area, major mosques, cultural institutions and modern entertainment complexes. Many attractions are distributed across the city rather than concentrated in one small historic centre.
A chauffeur service can therefore be useful for visitors who want to combine several landmarks during the same day. The vehicle can remain available between stops, allowing the itinerary to follow the traveller's preferred schedule.
Private Transfers from Astana to Burabay
Burabay is one of the most popular leisure destinations within reach of Astana. The resort region is known for lakes, pine forests, granite formations and outdoor recreation and is commonly visited for day trips and weekend stays.
A private transfer provides direct transportation from Astana Airport, a hotel or private address to accommodation and recreation areas around Burabay. This can be particularly convenient for families and groups carrying luggage or travellers who prefer door-to-door transportation.
For sightseeing itineraries involving several locations around the resort, hourly or full-day chauffeur service can provide additional flexibility.
Transfers from Astana to Karaganda
Karaganda is one of central Kazakhstan's major cities and an important regional destination south of Astana. Travellers may visit for business, family travel or connections to destinations across the wider Karaganda Region.
A private transfer provides direct transportation between Astana and hotels, offices or private addresses in Karaganda. Door-to-door service can be especially useful when passengers have substantial luggage or prefer not to coordinate several transport services.
Regional and Long-Distance Transfers from Astana
Astana's central location makes it an important starting point for road journeys across northern and central Kazakhstan. WelcomeTaxi can arrange long-distance transfers to regional destinations according to route and operational availability.
Passengers can be collected from Nursultan Nazarbayev International Airport, a hotel, railway station or private address and taken directly to the final destination in the same vehicle. This can be particularly convenient for families, groups and business travellers who value a direct journey.
For itineraries involving several destinations or overnight stops, hourly, multi-stop or multi-day chauffeur arrangements may provide greater flexibility than a standard one-way transfer.
Winter Transportation in Astana
Astana experiences very cold winters, with snow, ice and strong winds affecting road conditions. Travellers visiting during the colder months should allow additional time for airport transfers and longer road journeys.
Pre-booked transportation can be particularly useful in winter because the vehicle and pickup are arranged before travel. Passengers should provide accurate flight details and allow an appropriate time margin for changing weather and road conditions.
Why Pre-Book Instead of Taking a Regular Taxi?
Taxis and ride-hailing services are widely available in Astana and are practical for many short urban journeys. A pre-booked private transfer is more suitable when transportation needs to be confirmed before arrival, when a particular vehicle size is required or when the journey continues outside the city.
Airport passengers can arrange their pickup and destination before travelling, while groups can reserve sufficient passenger and luggage capacity. For regional journeys, the complete route can be organised in advance rather than arranged after arrival.
International visitors may also prefer transportation with an English-speaking driver, particularly for airport arrivals, business schedules and longer journeys across Kazakhstan.
Useful Travel Information for Astana
Nursultan Nazarbayev International Airport uses the IATA code NQZ and is Astana's principal aviation gateway. Public buses connect the airport with the city centre and railway stations, while taxis and private transfers provide direct road transportation.
Astana's official tourism service notes that airport journeys to the city centre typically take around 20 to 30 minutes by road under normal conditions, while public buses generally require longer.
The capital is also a practical starting point for regional journeys to Burabay and other destinations in northern and central Kazakhstan. When booking private transportation, provide accurate flight or train information, passenger numbers, luggage requirements and the complete destination address so that an appropriate vehicle can be arranged.
Book a Private Transfer in Astana
WelcomeTaxi offers pre-booked transportation for Astana Airport arrivals, railway station transfers, business travel, sightseeing, chauffeur hire and long-distance journeys across Kazakhstan. Whether you need a direct airport transfer, a vehicle for several hours in Astana or transportation to Burabay, Karaganda or another regional destination, your journey can be arranged in advance with a suitable vehicle and professional driver.