Traveling to New Zealand and going to visit Auckland?
You are in a right place!
We offer safe, reliable and cost-effective private door-to-door transfers to Auckland from Auckland Airport (AKL) and vice versa, as well as any other transfers from Auckland to any destination within New Zealand or neighboring countries.
Furthermore, you can book our affordable chauffeur service renting a car with driver for several hours or for the whole day to use it in Auckland.
All our drivers are English-speaking professionals, and some of them speak other foreign languages, too. In any case, our 24/7 English-language customer support by phone or by WhatsApp will be at your disposal after placing your order.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United States
Out standing job
Auckland is the largest city in New Zealand, located on the North Island. It is a major urban center known for its vibrant culture, diverse population, and stunning natural surroundings. Here's a quick overview:
Key Features of Auckland:
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Geography:
- Auckland is built on a narrow isthmus between two harbors: the Waitematā Harbour to the north and the Manukau Harbour to the south.
- The city is surrounded by volcanic cones and islands, part of the Auckland Volcanic Field.
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Population:
- Auckland is the most populous city in New Zealand, with over 1.7 million residents.
- It is one of the most multicultural cities in the world, with significant Māori, Pacific Islander, Asian, and European communities.
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Culture and Economy:
- Auckland is a cultural hub, with art galleries, museums, theaters, and a vibrant food scene.
- It is an economic powerhouse, home to major businesses, financial institutions, and a busy port.
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Tourist Attractions:
- Sky Tower: A prominent landmark offering panoramic views of the city.
- Waiheke Island: Known for its wineries and beautiful beaches.
- Auckland War Memorial Museum: Focused on New Zealand’s history and Māori culture.
- Mount Eden (Maungawhau): A volcanic cone offering great views of the city.
- Hauraki Gulf: Ideal for boating, sailing, and exploring nearby islands like Rangitoto.
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Transportation:
- Auckland has an international airport, making it a gateway to New Zealand.
- The city is well-connected by roads, buses, trains, and ferries.
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Lifestyle:
- Known as the "City of Sails," Auckland has a strong maritime culture.
- Its mild climate, parks, and access to beaches contribute to a high quality of life.
Auckland serves as a significant cultural and economic hub for New Zealand, blending urban sophistication with natural beauty.
How to get from Auckland to the airport
Getting from Auckland to Auckland Airport (AKL) is straightforward, with several options depending on your budget, time, and convenience. Here are the main ways to travel:
1. By Public Transport:
SkyBus (Airport Express Bus):
- Route: SkyBus runs frequently between Auckland City Center and the airport.
- Travel Time: 40–60 minutes, depending on traffic.
- Cost: Approximately NZD 17–20 one way.
- Where to Board: Stops include the city center, Mt. Eden, and other key locations.
- Schedule: Operates daily, including early morning and late-night services.
AT Metro Bus:
- Route: Bus routes 380 or 31 link the airport to suburbs and train stations.
- Cost: Around NZD 3–6 with an AT HOP card.
- Schedule: Regular services, but check schedules for exact timings.
2. By Taxi or Rideshare:
- Cost: NZD 40–80, depending on traffic and location in Auckland.
- Travel Time: 25–45 minutes, depending on traffic.
- Options: Taxis (e.g., Auckland Co-op Taxi) or rideshare services like Uber, Ola, or Didi.
3. By Shuttle Service:
- Shared Shuttles: Companies like Super Shuttle offer door-to-door service.
- Cost: NZD 25–40 per person (shared) or higher for private hire.
- Travel Time: 30–60 minutes.
- Convenience: Great for groups or travelers with extra luggage.
4. By Private Car:
Driving:
- Route: Take the State Highway 20 (SH20) or Southwestern Motorway.
- Parking: Long-term and short-term parking is available at the airport.
- Travel Time: 25–45 minutes, depending on traffic.
Drop-off: There are designated drop-off zones at both the domestic and international terminals.
5. By Train + Bus:
- Route: Take a train to a station like Papatoetoe or Manukau, then connect with an AT Metro bus (Route 380 or 31) to the airport.
- Cost: Around NZD 5–10 with an AT HOP card.
- Travel Time: 45–75 minutes.
Tips:
- Use an AT HOP card for discounts on public transport.
- Check live traffic conditions or public transport schedules to plan your journey.
- If catching a flight, allow extra time for travel, especially during peak hours.