WelcomeTaxi offers private transfer and chauffeur bookings in Trapani, on the west coast of Sicily, Italy. Plan travel between the port, hotels and addresses around the city, or request onward transport to Erice, the salt pans or another destination in western Sicily. If arriving by air, check the separate guide to Trapani–Birgi Airport (TPS).
For a longer transfer or an itinerary with several stops, send your preferred addresses and timings so we can confirm the route and vehicle. An English-speaking driver can be requested, subject to confirmed availability. If your trip involves a ferry or hydrofoil, book the crossing separately and include the departure time when requesting your road transfer.
How It Works
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Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
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Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
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The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
Italy
Vincenzo was excellent
Getting around Trapani and the waterfront
Trapani’s old town occupies a narrow peninsula, with the harbour on one side and the seafront on the other. Many visits in the centre are easiest on foot once you have reached your accommodation. A private car is more useful for a station or port arrival with luggage, an early departure, or a journey that joins several addresses outside the centre. Give the driver the street and house number as well as the property name, especially when several accommodation entrances share a street.
Some streets in the historic centre are narrow, and your host may recommend a nearby vehicle meeting point. Ask which approach is best for drop-off and share the answer before the trip. If you are coming by train, specify Trapani railway station and the time you expect to be outside, and tell the driver whether another passenger is joining you from a separate service. If plans change, update the pickup address rather than assuming a driver can find you at the nearest entrance.
Road transfers for the port and the Egadi Islands
The port is a departure point for crossings to Favignana, Levanzo and Marettimo. Use the operator and boarding information on your ticket to identify the correct drop-off. A harbour address by itself may be too broad, especially if you need a particular ticket office or passenger entrance. Check how early your operator requires you to arrive and leave time to walk from the road to the boarding point.
For collection after a crossing, send the operator, island of departure, arrival time and your contact instructions. Passengers travelling with large bags or children may want a vehicle booked around the port arrival rather than making onward arrangements after disembarking. The vehicle booking covers the agreed road journey; buy and manage boat tickets directly with your crossing operator. If a sailing is delayed or cancelled, contact the driver or booking team about the road leg as early as you can.
Erice, the salt pans and longer drives
Erice and the salt pans are distinct outings from Trapani. When planning Erice, specify whether you want a drop-off in the hilltop town or a meeting near the lower cable-car station. If you plan to ride the cable car, check the operator’s current service and decide how to meet the driver if your plans change. For the salt pans, use the name or exact location of the site you intend to visit: a general request for the salt pans may not identify the correct entrance.
If continuing to Marsala or elsewhere in western Sicily, include the final address, any stops on the way and the latest time you need to arrive. A direct transfer suits a single destination. For an itinerary with several visits, ask whether chauffeur hire with agreed waiting time is available. It can be more practical to specify which stops are essential and which are optional before arranging the route.
Make the pickup easy to find
For a local journey, share your passenger numbers, bags, pickup time and access needs. If you need a child seat or have luggage beyond standard cases, describe it so a suitable vehicle can be checked before confirmation. If one of your dates begins or ends at the airport, give the flight number and airport code in that request; for the port, use the sailing details instead. Public transport and local taxis may suit shorter journeys, especially when your timing is flexible. Pre-booking is most useful when the collection time, luggage or an onward connection needs to be agreed in advance.
If two groups need different collection times or are staying in different parts of the peninsula, confirm the addresses and timings for each before departure.