WelcomeTaxi provides pre-booked airport transfers, private transfers and chauffeur service throughout London and across the United Kingdom. Travel with professional English-speaking drivers between hotels, private addresses, business districts and London’s major airports: Heathrow (LHR), Gatwick (LGW), Stansted (STN), Luton (LTN), London City (LCY) and Southend (SEN).
Our service is also suitable for business travel, airport-to-airport connections and long-distance transfers beyond London. Whether you are arriving for a city break, a meeting, a cruise or a longer UK itinerary, a private vehicle provides comfortable door-to-door transport without navigating public transport with luggage.
How It Works
Choose the route and a vehicle |
| Select service type you need, choose the route (or hourly hire duration), indicate number of passengers and luggage, as well as other necessary details if needed. See the price for different vehicle classes, choose one suitable for you and press Next. |
Choose the payment method |
| Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you. |
The driver meets you with a name tag |
| Your driver will meet you on-site with a name tag at the right time. He will walk you to the car and safely drive you to your destination. At the end of your ride, if needed, you will pay in cash or by card-to-card transfer to your driver. |
Our Benefits
English-speaking drivers
Always available — friendly, professional, and communicative.
Fixed prices — no surprises
Know your fare in advance, with no hidden fees.
Meet & greet included
Your driver will wait at arrivals with a name tag.
Frequently Asked Questions
How far in advance should I book a ride?
We recommend booking your transfer or hourly hire service at least 72 hours in advance. If you don’t have that much time, you can request an urgent transfer — we’ll let you know as soon as possible whether we can confirm it.
What pick-up time should I specify for the transfer?
If your transfer starts from an airport or railway station, please specify your flight or train arrival time as the start of your transfer. This helps the driver organize the meeting more accurately.
If your transfer starts from a hotel to an airport, please indicate the time you wish to be picked up at reception. You’ll need to calculate it yourself, allowing extra time for check-in. We recommend adding about 3 hours before your flight’s departure. For example, if your flight leaves at 14:00 and the trip takes 1 hour, your pick-up time should be 10:00.
How do I know if my order has been accepted?
After submitting your booking, you’ll receive an email with all trip details and your order status as “Waiting”. Once we receive and confirm your payment, the status will change to “Accepted”, and you’ll receive another email confirmation.
If you don’t receive the confirmation email, please contact our support team at office@welcome.taxi.
How do I change my booking?
To make changes to your booking, please contact our support team at office@welcome.taxi.
Important note: Requests for changes made less than 72 hours before your trip may be declined.
How can I cancel my booking?
You can cancel your booking in two ways:
- Via the booking page on our website — use the cancellation number provided in your booking voucher, at least 72 hours before the trip.
- By contacting our support team if it’s less than 72 hours before your ride.
Important note: In case of urgent cancellation, we may not be able to refund your deposit. The free cancellation period is stated in your confirmation email.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time automatically.
If the delay is longer, please inform the driver directly (their phone number is in your confirmation voucher) or contact WelcomeTaxi Customer Support at office@welcome.taxi. Please include your order number and the new arrival time.
Important note: The driver may charge an additional fee for extended waiting time.
How will I find my driver?
For airport transfers, if you’ve added the meet-and-greet option to your order, the driver will meet you in the arrivals area — right after passport control and baggage claim. You’ll see a name sign with your first and last names (or custom text, if specified in your booking).
Important note: We strongly recommend adding the meet-and-greet option to your airport transfer booking.
For hotel pickups, the driver will wait for you in the hotel lobby. Detailed meeting instructions and your driver’s contact number are provided in your booking confirmation voucher.
How can I be sure that my driver will pick me up?
WelcomeTaxi guarantees that your driver will do their best to meet you on time.
Both you and the driver will have each other’s phone or WhatsApp number. Please keep your mobile phone switched on at the time of pickup. If you can’t reach the driver, contact our support team immediately.
I can’t find my driver. What should I do?
If you can’t find your driver, please double-check the name signs again — the driver may have missed you in the crowd.
Try calling or messaging the driver via WhatsApp. If there’s no response within the meeting time, contact our support team.
If necessary, go to the airport’s Information Desk to arrange a local taxi to your destination.
Important note: If the driver fails to meet you, we will refund your payment.
What Our Customers Say
United Kingdom
Highly recommended taxi service
Airport Transfers, Private Cars and Chauffeur Service in London
London is one of the world’s leading destinations for tourism, business, culture and international travel. The capital of England and the United Kingdom stretches across a large metropolitan area, with historic districts, modern financial centres, major railway terminals and six international airports serving different sides of the city.
WelcomeTaxi provides pre-booked private transfers and chauffeur service throughout London. Journeys can be arranged between airports, hotels, residential addresses, railway stations, offices, conference venues and destinations elsewhere in the United Kingdom. For international visitors, professional English-speaking drivers make communication straightforward from the beginning of the journey.
London Airport Transfers
London is unusual among major cities because it is served by several airports spread across a wide geographical area. Choosing the right onward transport therefore depends heavily on which airport you use and where in London you are staying.
London Heathrow Airport (LHR)
Heathrow is located west of Central London and is the United Kingdom’s largest airport. It is particularly convenient for West London and destinations such as Paddington, Kensington, Chelsea and areas along the Thames Valley.
Public transport options include Heathrow Express services to Paddington, the Elizabeth line and the Piccadilly line. A private Heathrow transfer provides an alternative for passengers who prefer direct transport to a hotel, residence or business address without changing trains.
London Gatwick Airport (LGW)
Gatwick lies south of London and has extensive rail connections with the capital. Direct trains serve London Victoria and other central stations, making public transport convenient for many passengers.
A pre-booked transfer from Gatwick can be preferable when travelling with several passengers, carrying substantial luggage or continuing to a destination outside the central rail network. Private transfers can also continue directly to destinations elsewhere in southern England without entering Central London first.
London Stansted Airport (STN)
Stansted is northeast of London in Essex and is widely used for European and low-cost airline routes. Rail and coach services provide regular connections with Central London.
Private transfers from Stansted are suitable for journeys to London as well as destinations such as Cambridge, Essex and eastern England. Door-to-door transport can be particularly convenient after a late arrival or when the final destination requires several public transport connections.
London Luton Airport (LTN)
Luton Airport is northwest of London and is another important base for European and low-cost flights. Passengers can connect with rail services towards Central London or continue by coach, taxi or private vehicle.
WelcomeTaxi can arrange direct transfers between Luton Airport and London hotels, residential addresses, business locations and other UK destinations.
London City Airport (LCY)
London City Airport is located in the Royal Docks in East London. Its central position makes it particularly useful for Canary Wharf, the City of London and other business districts in the eastern part of the capital.
The airport has a Docklands Light Railway station beside the terminal, while private chauffeur service provides a direct alternative for corporate travellers and visitors travelling with luggage.
London Southend Airport (SEN)
Southend Airport is located in Essex, east of London. Its railway station provides direct services towards Stratford and Liverpool Street, while road transfers are useful for passengers travelling to addresses away from the rail route.
Southend is also well positioned for destinations in Essex, making a direct private transfer a practical alternative to travelling through Central London unnecessarily.
Getting Around London
London has one of the world’s most extensive public transport systems. The Underground, Elizabeth line, Docklands Light Railway, suburban rail services and buses cover most parts of the city and are often the fastest way to travel during periods of heavy road traffic.
Public transport is particularly practical for sightseeing in Central London, where major attractions and neighbourhoods are well connected. Visitors can travel easily between areas such as Westminster, Covent Garden, Soho, South Bank, the City and Kensington without needing a car for every journey.
Private transportation serves a different purpose. It is especially useful when carrying luggage, travelling as a family or group, moving between airports, attending business meetings or heading to a destination that would require several public transport changes.
Private Transfers to London Hotels and Addresses
London covers a very large area, so airport-to-hotel journeys can differ significantly depending on the arrival airport and destination. A hotel near Canary Wharf may be conveniently positioned for London City Airport, while accommodation in West London can be much closer to Heathrow.
With a pre-booked private transfer, passengers travel directly to their final address rather than stopping at a central railway or coach terminal. This avoids carrying suitcases between platforms, using escalators or arranging an additional taxi for the last part of the journey.
WelcomeTaxi transfers can be arranged to hotels and residences throughout Greater London, including Westminster, Mayfair, Kensington, Chelsea, Knightsbridge, Soho, Camden, Greenwich, Canary Wharf and the City of London.
London Chauffeur Service
London is a major international business centre, and chauffeur service is particularly suitable for corporate travel. A private car can provide direct transport between an airport, hotel, office, conference venue or meeting without relying on several separate transport services.
Professional English-speaking drivers make the service convenient for international visitors. Chauffeur transport can also be arranged for private events, shopping, dinners, hotel changes and other occasions where passengers prefer the privacy and convenience of a dedicated vehicle.
For itineraries involving several appointments, planning adequate time between stops is important. London road traffic can vary considerably by location and time of day, particularly during weekday commuting periods.
Transfers Between London Airports
Connecting between two different London airports can be one of the more complicated parts of an itinerary. Heathrow, Gatwick, Stansted, Luton, London City and Southend are located on different sides of the metropolitan area, and there is no single rail line linking all six.
Depending on the airport pair, public transport can involve a combination of trains, Underground services and coaches. A private airport-to-airport transfer provides direct road transport and avoids carrying luggage between stations.
Typical connections include Heathrow to Gatwick, Heathrow to Stansted, Heathrow to Luton, Gatwick to Stansted and London City to Heathrow. Travel times vary substantially with traffic, so passengers connecting between separate flights should always leave a generous margin.
Transfers to London Railway Stations
London is the hub of the UK rail network, with major terminals serving different regions of the country. Private transfers can be arranged between airports, hotels and stations such as King’s Cross, St Pancras International, Paddington, Euston, Waterloo, Victoria, Liverpool Street and London Bridge.
This is particularly useful when travelling with luggage or connecting between an international flight and a long-distance train. St Pancras International is also the London terminal for Eurostar services, making airport-to-station transfers relevant for passengers continuing towards continental Europe by rail.
Long-Distance Transfers from London
London is an excellent starting point for travel throughout England and the wider United Kingdom. While the national rail network serves many major cities efficiently, a private long-distance transfer can be more convenient when the destination is away from a main station, several passengers are travelling together or a door-to-door journey is preferred.
WelcomeTaxi can arrange transfers from London to destinations such as Oxford, Cambridge, Brighton, Windsor, Bath, the Cotswolds, Canterbury and other cities, towns and countryside locations. Longer transfers can also be arranged to business destinations, universities, hotels and private addresses elsewhere in the country.
Private transport can be especially useful for travellers combining several destinations in one UK itinerary. Instead of returning to a railway terminal for every stage, passengers can travel directly from one hotel or address to the next.
London Transfers to Cruise Ports
London is also a common arrival point for passengers joining cruises from southern England. Southampton and Dover are among the most important cruise ports, while some itineraries also use Portsmouth and other terminals.
A pre-booked transfer from a London airport or hotel to a cruise terminal avoids the need to travel through railway stations with large suitcases. Private vehicles are particularly practical for couples, families and groups carrying cruise luggage.
Passengers travelling to a same-day sailing should allow sufficient time for possible flight delays, baggage collection, traffic conditions and the cruise line’s check-in requirements.
Why Pre-Book Instead of Taking a Regular Taxi?
London has readily available taxis and private-hire services, and a traditional black cab can be an excellent choice for many spontaneous journeys within the city. Pre-booking becomes more useful when the trip involves an airport, a long distance, several passengers or specific vehicle requirements.
With a pre-arranged transfer, the pickup point, destination and vehicle requirements are established before the journey. This can be particularly valuable after an international flight, when passengers may be tired, carrying luggage or unfamiliar with the city.
For airport-to-airport journeys and regional transfers, booking in advance also makes it easier to plan sufficient travel time and select a vehicle suitable for the number of passengers and bags.
Useful Travel Information for London
London road traffic is highly variable. A journey that is straightforward outside peak periods can take considerably longer during the morning or evening rush hour, during major events or when road works affect important routes. Passengers with time-sensitive appointments should always include additional travel time.
The city is divided into many distinct districts rather than having one compact centre. When arranging a transfer, providing the complete hotel or street address is more useful than simply requesting “Central London”. Distances between popular areas such as Kensington, Westminster, the City and Canary Wharf can be significant.
For sightseeing within the centre, combining walking and public transport is often more efficient than travelling everywhere by car. Private transfers and chauffeur service are most valuable for airport journeys, luggage-heavy trips, corporate transportation, special occasions and travel beyond the central sightseeing areas.
Whether you need an airport transfer after arriving in the United Kingdom, an English-speaking chauffeur for business travel, transport between London airports or a long-distance transfer to another destination, WelcomeTaxi provides a convenient pre-booked option for journeys throughout London and beyond.


